" Janice was able to explain clearly what the features were that addressed my concerns. She is a good listener and very knowledgeable about the products she sells."
"I had an issue with my Nano GPS and Ralph couldn't have been more helpful. They had anew one out to me the same day!!!"
"I have managed several Customer Service Departments over the past 30 years and most recently a group of 23 people. I only wish that they all could take some lessons from BrickHouse Securities Customer Service Group.
Very courteous, professional and timely. Most recently Lea handled an order with a complex situation and could not have been more timely and professional. She made me feel at ease and was able to turn around a situation that others with other companies may have limped along getting the answers and making it happen. Nice Job Lea! She is not the only one. In the past 3 months others have mimicked her stellar performance. It makes me want to find other things to buy from this company. At the very least I declare myself a fan."
"Have nothing but good things to say about Brickhouse great service very friendly people working there also"
"Great awesome , will definitely be a repeat customer. Thanks. "
"Lea was extremely pleasant and helpful thank you for your assistance "
"Called me back as promised, and resolved problem of failure of old unit by replacing a new unit at no charge."
"Janice was great and made purchasing your product easy and pleasant. Thank you Janice."
"Easy to use and immediate response using chat feature. Ralph has been very helpful and gets our needs taken care of very quickly. Thanks for the great service!!"
"As always I am very satisfied with Brickhouse Security's products and customer support. Vin was exceptionally polite and professional in taking care of the issue I experienced with the Trackport GPS I have. Not only have I but will continue to endorse Brickhouse Security products. Thank you."
"I needed to reactivate my account and device and Leah made sure I was able to reactivate my device. Very informative and knowlegable person. She follow up to the last detail to clear up my situation. Im very happy with her Service and the result was reactivating my account and device in a very easy and secure matter. Even thou my issue was with my bank she was very understanding and was able to update my info and clear up the issue with my Brickhouse account and secure prompt service. Thank you.
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"video is jerky and distorted 32GB-SD 1
Pen-Rec John Thulin"
"I'm looking for a GPS tracking device that is always on and hidden inside the engine compartment, according to the ad this unit is best. "
"Down was awesome!! Great service!"
"Forgotten all my information regarding the gps device, an email was quickly sent, refreshing my mind of all the data that was needed along with a How To video."