"VERY HELPFUL AND KNOWLEDGABLE OF PRODUCT AN FUNCTION"
"Customer service from Brickhouse is awesome. They went above and beyond. They have earned a customer for life.
Thanks Bien "
"This company's customer service is terrible. I bought a B link camera for business use and paid premium shipping and handling for one day shipping. When my item was shipped, the delivery date was 3 days later than the expedited service was supposed to deliver. I contacted Brickhouse to try to rectify the issue, and after 35 minutes on the phone, eventually with a supervisor, the customer service was anything but. They refused to refund my paid shipping fee for a service they could not provide, then eventually stated they would refund it and downgrade me to 5 to 7 day delivery...these guys didn't even have the skill to troubleshoot what the real issues were. They were dismissive and unwilling to help with an issue. At this point I cancelled my entire order. They would get 0 stars if were possible. Don't buy from these guys...if their service reflects their product the product would be a paperweight"
"Ruschelle went the extra mile to help. "
"I recently received 1 out of an order of 4 of the same item. Wondering where my other 3 items were I called the office. The rest is history, once put into the most capable and caring hands of Ms Dee, I received the remainder of my order. Thank You, Ms Dee"
"Christine (CJ) provided exceptional customer service, patience and assistance to my ongoing service issue when I spoke to her on 4/24/18. After working 25 years in the sales and service industry myself she is most definitely the perfect example of the kind of representative and employee any company would find an asset to have on board. She listens, she makes every effort to troubleshoot the problems and works diligently to find and provide a solution. On top of that she followed up with me at the day and time the follow day that she committed to via phone as well as via email. After having been a Brickhouse customer for several years now I hope to deal with her again, if needed. "
"I’ve always had a good experience with Brickhouse but they just get better and better as time goes on. They replaced my lost product for free plus with the upgraded version no less! I am awestruck at how good they really are. It just doesn’t get better and the customer service operators are always beyond excellent to say the least, "
"Arvi was very helpful, courteous and professional. Excellent assistance with helping me resolve my issue quickly today. Great Job and thanks! "
"Exlent services by Dee today"
"From the moment he answered the phone, he was willing and eager to help me resolve my issue. He had a very pleasant, caring and concerning tone in his voice. I explained to him my issue with my lost GPS trackers and he wasted no time in helping me resolve it. He said he understood my divorce situation and sympathized with me, which I thought was very nice. I explained to him that I was going through the divorce after 18 years of abuse and being cheated on and that I was using the GPS Trackers to help my attorney in filing accusations that we were using. He told me he was sorry to hear my story and that he wished me the best with the outcome.
I used your service a few years and then again the past year and no one has ever been as nice and helpful as Bien was. He took time to hear my story and problems and immediately made sure they were resolved with the best customer service provided.
If you had more representatives with his attitude, I'm sure you would have very happy customers. I wish that if I have to call your company again that I will be fortunate enough to get him and I'm sure all your customers that he speaks with would say the same.
Thank you for your time,
Barbara McCoy-Stone"
"I had MANY questions about the device/s and the service of some products we had purchased in the past and were considering purchasing for our Loss Prevention department. She answered ALL of my questions and explained things very well. I am a huge fan of Brickhouse and will continue to use it for our department and for my personal use as well."
"I really appreciate Bien being patient and working through my computer issues! He was awesome!!"
"Very happy with my chat session with Ruschelle. I was expecting a computer that could only answer basic questions. She answered all my questions and suggested solutions. Very pleasant. wonderful experience"
"Adam was extremely helpful with choosing the right product to fit my particular needs. Seems trustworthy and really took his time explaining the different tech and how each individual product would work.. He did a fantastic job convincing me that the product i ordered was the one that would suit my specific needs. So far top notch.. Am looking forward to technical support as I am a laymen when it comes to technology and Adam assured me that all the tech support i would need is there 7 days a week. Great starting point!!! "
"Great customer service. Janice was very helpful and informative. She really cared about what my needs were. There were so many interesting products, and it was a bit overwhelming for me- but Janice led me through all my options, and she was very patient. She told me I could call her with questions after my purchases arrive, and she gave me a discount! Thank you!"