"I spoke with Vin and he assisted me with my Geofence. He was very helpful, nice and patient. He was OUTSTANDING. I appreciate he service.
"
"I have over the years purchased several surveillance camera (WiFi) all were very user friendly and set up in minutes. The camera I purchased from Brick was somewhat complicated to get up and running. However, once I connected with Ray, I found him to be knowledgeable and very patient in assisting with the set up. Due to the urgency in getting it up and running Ray did not give up. Hopefully, should I have issues in the future with the camera Ray will be my go to technician. "
"I called customer service to request help connecting one ADC-V721camera. My other 8 cameras were working fine. I was told my ADC-V721 was up and running soon after providing my account access info. When I checked my account 8 of my 12 cameras were turned off, accidentally I presume, by customer service. I am so disappointed as you might imagine and not looking forward to the time required by me to reboot my eight cameras that have been working fine the last 18 months.
Otherwise, all is well. Best regards.
Peter Fox
"
"The service was oustanding"
"Adam Is a complete professional answering all my questions responding to my emails in a prompt timely fashion which resulted in us ordering . The package arrive on time. "
"CJ. Is amazing at customer service representative and don’t know what I would have done without her!!!"
"Janice was helpful and informative! "
"The tech worked with me until my problem was solved and gave me a call back to make sure that everything was still working."
"wonderful with vian!!
Thank you!
Linda"
"the assistant was very Helpful and was able to answer all my questions. Thanks so much Janice"
"Bien really convinced me to not cancel my account and was super useful. He changed my perspective about this company with his excellent customer service skills. Please, have your staff learn from him. "
"the product would not perform after two days of support to resolve the problem. in finality, i stopped tried to make the unit and asked the tech to stop.. we got nowhere with the device.."
"AFTER 2 YEARS WITH 11 UNITS, ALL OF MY UNITS WERE DISCONNECTED BY MISTAKE AND THEY COULD NOT GET THEM TO WORK AGAIN AFTER 2 WEEKS, THEY OFFERED NO SOLUTION. I SPENT HOURS OVER THE 2 WEEKS ON HOLD AND BEING REDIRECTED ONLY TO HAVE THEM TELL ME THEY WERE LOOKING INTO IT. THEY CLAIMED OTHER CUSTOMERS HAD THE ISSUE AND INTHE END THEY SAID MY UNTIS ERE NOT GETTING POWER AND IT WAS MY VEHICLE.... ALL 11??!?!? THEY DID NOT EVEN OFFER TO SEND ME NEW UNITS AND FINALLY I DECIDED TO FIND ANOTHER COMPANY TO GET ME ONLINE BECAUSE I WAS LOSING TONS OF MONEY HAVING LOST THE ABILITY TO TRACK MY FLEET AND BILL BASED ON GPS REPORTS AS WELL AS PAY MY EMPLOYEES BASED ON GPS REPORTS. THE SERVICE WITH THEM WAS HORRIBLE AND I HAD TO PAY ALMOST $2000 TO UNINSTALL THEIR EQUIPMENT AND INSTALL THE NEW VENDORS AND EVEN THOUGH THEY NEVER OFFERED TO REPLACE THEIR EQUIPMENT, THEY NEITHER REIMBURSED ME ANY OF THESE COSTS. "
"After a very brief hold, Janice, a very polite and humorous rep, was able to answer my questions regarding their GPS trackers.
I will continue doing business with Brickhouse Security.
Thank you Janice. "
"Over the past 6 years or so, I have used Brickhouse as the first, and usually only, stop when I need electronic equipment for my business. Today, I contacted them about some equipment that I needed and they went far beyond what I expected in arranging a more than satisfactory solution. I am grateful for their recognition that loyalty breeds the same in others and I truly appreciate the work that Rush did on my behalf. I also want to thank the company for standing behind their products and service. It guarantees that I will return to them when I have a need for more equipment in the future. "