"Boatfix is probably one of the very best web based businesses that I have ever used. To put that into context I absolutely hate going to store fronts and buy everything except food online. The crew at Boatfix are friendly and knowledgeable. If you aren't sure exactly what you need, just submit a help ticket you'll have an answer shortly. Their prices absolutely can not be beat...the few times that I found something cheaper elsewhere I just sent them an email and they beat the price. Not matched it, beat it. Shipping for me is super quick. I pay for the slow shipping and get my items, usually, the next day!

The only negative is their online catalog. They have, or can get, just about anything. Its often hard to frustration level to find it. Have no fear with that either though. Either google what you're looking for or submit a help ticket and they'll send you a link to it.

In summary, you can't go wrong buying anything that you need for your boat (and some great other deals too) from Boatfix. I've probably spent $15K with them over the years (one small order at a time) and have never had any issues that they weren't able to resolve quickly and professionally."

"I have made several purchases from BoatFix and have, without fail, been pleased with the service, shipping and customer service. "

"Please let me give thanks and honorable mentions to Mike.M in customer service and let me thank your company for providing a online live chat help session – I learned more about chargers than I thought and more important after I SCREWED UP AND ORDERED THE WRONG CHARGER YOUR CUSTOMER SERVICE –Mike M helped me find the right one and get the situation correct –you’re the best –he is the best –Make sure he knows it –good employees are hard to find –harder to retain –if I can ever promote your company I WILL AND YOU LET ME KNOW –PLEASE FEEL FREE TO SHARE THIS EMAIL INSIDE AND OUT FOR PROMO PURPOSES OR MORALE BUILDING EFFORTS

James C. Singleton
Manager of Safety and Training
GTS Interior Supply Inc.
10819 120th Avenue NE
Kirkland , Washington 98033
Phone(206) -786-7830
Fax ***-***-****


"

"I have ordered from Boatfix about 6-8 times in the last few years. Most recently I ordered fenders, some rope, a bottle of wax, and a table. The table turned out to be discontinued from the manufacturer and there was a short delay while we agreed on a substitute. This was handled via their help desk tickets and each ticket update I entered was responded to within an hour. The other items were shipped and received promptly. Their prices on most items really can't be beat.

I would estimate that 75% of my orders with them have shipped within a day and arrived within a day after that. No doubt I benefit by being close enough to them that UPS Ground shipping takes only a day."

"I ordered a pair of boat stands from the boatfix.com web site, paid extra for 2-3 day shipping. My credit card was charged immediately, so I assumed that the boat stands were on their way.

I checked their order status page on the web site after a few days and no information was posted. I contacted the help desk regarding the order, and after several attempts to contact them, they finally responded. A guy named "Mike S" indicated that they had not shipped and that it was going to be even more money to ship them. This was over a week after I had ordered them. I told Mike that it was unacceptable and I chose the 2-3 day shipping because I needed them by a certain time, which had already gone by.

Mike agreed to cancel the order and provide a refund. A week has gone by and no refund. I contacted Mike again and his reply was that credits are batched to accounting and "they will certainly get to it".

I have ordered from Boatfix.com in the past with no issues. However, charging for an item that has not shipped is a huge red flag. I will avoid ordering from them in the future."

"Bad experience would nover shop there again! Ordered on 6/3 never recieved any information when it was shipped, even thou credit card was billed. Contacted them and aspoke to Mike who said items were backordered til 6/17. Contacted Mike on 6/18 who said it was now backordered til 6/26. I informed Mike that I wanted a full refund and that this was not acceptable. I then recieved an email saying that it was my lucky day (two weeks later my lucky day?!) he found the items in another warehouse and would ship that day. Sounds pretty funny why dwasnt the search done in the first place? I will never use them again horrible service take your money and ship your stuff when they feel like it!"

"The worst company I've ever dealt with!!!!!!!No communication....Totally unresponsive to me! ordered on 2nd, sent 4 emails..no answers. Sent cancellation on 5th....received ist note back from them telling me they expected to receive the part that afternoon(called it a slight backorder), that was never indicated on my order info. Completely ignored my cancelation and today June 9th, sent notice that item was shipped.
NEVER, NEVER, NEVER DO ATTEMPT TO DO BUSINESS WITH THEM!"

"This was a re-order due to incorrect original order. It was easy to return the original order and re-order the correct part and BoatFix had no problem returning my original purchase amount."

"Once again, a very positive experience. I found deck hardware I could not seem to locate, it was shipped within three days and arrived as promised. I have had only one mishap with boatfix, I ordered a GPS unit, the wrong unit was shipped, after I called and spoke to them, they shipped the correct unit over-night and paid the shipping on the returned unit. I was and remain a very happy customer.
"

"I ordered a pair of Garlick chairs and a new fume monitor on Tues. the 26th. Rec a shipping notice that day and had the whole order by Friday the 29th! And that is by UPS ground. FAST! BTW, the cost was the lowest I found anywhere on the net and everything was well packed"

"I had placed a parallel order with a manufacture and BoatFix the Boatfix order came next day and was complete. The prices were considerably lower than other like websites. The manufacture's order even though I paid for overnight shipping came in 7 days later. I have placed multiple orders with BoatFix and have never had any issues, they have good prices and deliver on time.
Bill Lentz 40 Mainship Sedan Bridge"

"I needed new 10" x 30" fenders for my 40' Trojan. The local marina had them for $110. Boatersworld showed $104. Boatfix had them for $56!!!!! I ordered them on a Saturday and received them the next Wednesday (large bulky box too). I have ordered from Boatfix numerous times and NEVER had a problem with them. They are excellent to work with on returns and the speed of their shipping on in-stock items cannot be beat.

Boatfix achieves these amazing prices by NOT having a room full of people answering sales calls 24 hours a day. Their support ticket system works just fine and I have never had an issue getting a problem resolved using it.

People who want the absolute best price go to Boatfix. If you need a lot of hand-holding, someone to talk to on the phone and extensive service, well you need to go somewhere that offers that and you will end up PAYING for it and paying a lot too.
"

"I just received a package I ordered from BoatFix today. This order was for factory maintenance parts for a Purasan Type 1 marine sanitation system. I ordered on May 19, Boatfix shipped UPS Ground on May 27 and I got the package today: June 2. Shipment was East to West coast.

Given this was factory parts order, I got what I ordered at the best discount and I chose UPS ground to save more money I am completely satisfied with BoatFix prices and service. I made several orders with BoatFix during the last several years and have never been disappointed by them. BoatFix offers some of the lowest prices available for boat and marine items. The service is great.

"

"Boatfix had the best price on the internet. Placed order on Mon. and received item on Thurs.
Thank you Boatfix!"

"Ordered ground shipping and the product arrived in 48 hours. Blazing fast service, great prices, top line product.

I have used BoatFix many times and will continue to do so. The price can't be beat on brand name items and the shipping in very fast."