"Great service on a non-catalog item. I sent in a help desk request and they found the item for me and provided it at a much lower price than any other source I could find. I recieved the item in 5 days. I have used this company for several years and have always been satisified with both price and performance."
"Usually the best price anywhere, and shipping is ultra fast. Great small-company feel with great prices. The website is sometimes a little hard to navigate, but well worth the effort. "
"Great prices! Excellent service and fast shipping. Had my order the NEXT day!
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"Great prices, fast delivery (usually within a few days), excellent customer service and advice to answer any of my questions."
"Great service
BoatFix service is first class, on this last order the item I ordered was on back order from the manufacturer, they contacted me, said that it may be a few days late and ask me if I wanted to cancel and get the item from another vendor – I kept the order with them and received the item the same week- most times I order from them I receive the items within a day or two.
Last year I special ordered $1300 with of product and they let me return them – no questions asked-
As long as they sell a product I need will be buy it form them.
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"Miserable experience at boatfix.com. I ordered 3 chart kits from boatfix in early march. I took over 3 weeks for delivery, no order confirmation email was sent. Customer service is terrible, there is NO phone support AT ALL. Boatfix makes you create a ticket online at a helpdesk (designed for software support, not customer service) and worse yet, you have to go back and check the support desk, they NEVER send you an email response !!! Add to that it takes several business days for them to offer a response, and in my case is was a lame excuse that they could not take the charts back, despite the fact that I requested an RMA the day they arrived, because they contained CDs. They were informed that CDs were unopened in tamperproof sleeves. NEVER buy from this company unless you enjoy zero customer support. Prices are good IF you get the product you ordered and need NO support, delivery time is poor.
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