"As a business owner myself, I wanted you to know about my experience in your store today. In the past, we have taken our unusual bulb to this store for you to special order for us. We went in today and the younger employee was looking for the bulb. We told him that It would probably need to be ordered. The in charge guy calls across the room " Hobby Lobby". They have that one. It's for crafts. This bulb looks similar to a craft bulb but It is actually for a retro table lamp. I told him that the store usually orders It for us. His response. "Hobby Lobby is just down the street." My husband said " if It isn't there can you order It for us?" He said "Hobby Lobby has It."
Guess what? It isn't at Hobby Lobby. Amazon had It and It will be here in two days. We like to buy local. Your employee didn't really want our business."

"Bought all these batteries for my watches and never got to use them because they all went dead... AND THE COMPANY IS NOT WARRANTING THEM!!! Plus manager wanted $11 (EACH) to install new replacement (BAD) batteries! Then we discovered they were out of warrantee. Only good for a 1 year. I bought them, didn't get to use them, and now they're bad. Sales person said to pull the stems out and it wouldn't use up the charge. Now, when I call the manager said "Oh, that doesn't work" and they all last about a year. Funny, just after the warrantee expires! They've been sitting in my jewelry case, not working. I discovered they didn't work but trusted I'd get them replaced and so waited. Didn't even think about the warantee."

"I was very happy to find a battery store in Vero Beach Fl. They had the battery for my cordless phone. The clerk was courteous and helpful. "

"Purchased marine battery on May 14 2019. Salesperson gave me a coupon and it was a $10 mail rebate. After getting home it was a 10% off next purchase excluding marine batteries. Also said battery was fully charged. I put battery on charge 12 hours ago and it’s still charging.
No reason to lie"

"I bought a Duracell Ultra Platinum AGM BCI Group 24M Deep Cycle Marine & RV Battery from the store in Columbia, Maryland in August 2018. By May 2019 the battery will run the vent fan in my RV for not more than 20 minutes. It will not hold a charge.

I thought, "No problem, there's a 30 month replacement warranty."

The Batteries Plus store in Columbia, Maryland charged it overnight and 'tested' it and claimed it is fine, there were no dead cells, and claimed that it was now fully charged.

It's not. It died again after running the fan for 20 minutes. It will not hold a charge. Batteries Plus will not exchange it.

They do not honor their warranty, using their 'test' as an excuse."

"For some reason my code did not come up to rate my experience at the store. So I thought I would write a review instead.
I was in the store last Friday, David waited on me. I needed a new battery for my lawn mower, I had brought in my old battery so the right one could be found. David looked at it and in 2 minutes or less he had the replacement battery for me. He even carried it out to my vehicle for me. I am Very satisfied with the service.
Carol Dishong"

"I went there because I needed a battery for my key fob, I previously gone to another location and wasn't happy. I walked in to this store explained my situation and the guy at the counter said, "Let me see what's going on?" He went to the next room and reattached my pieces together. He told me that he saw the light give a flash but not sure if it was operating properly BUT IT SHOULD, even without the light......I got home and "WOW" I was sooooo happy, I have a few disabilities and having to turn that thing off by hand was driving me crazy....THANK YOU SO MUCH....YOU ROCK, SIR!!!
"

"They use loopholes that they built in their warranty policy to avoid living up to their own warranty terms. I had a 3 year free replacement warranty on an 12v car battery. The battery just stopped working 8 months after I bought it. I have never had to charge or jump my car before it stopped working. When they tested the battery it had 9.6v and because it was lower than 10v it was my fault so no warranty. They couldn't explain to me what I had done to the battery or how it was my fault, but that wasn't relevant to them. Easily the worst customer service i have ever experienced. Went to a real store and bought another new battery."

"I stopped by the Timonium store, hoping to find a replacement watch o-ring after stretching the one I had when I replaced the battery in my wife's watch. They found one, installed it, set the time and date, and handed the watch back to me all in just a few minutes- "no charge"!! You can't get better service than that. I was pleased and impressed. Nice guys."

"What you doing I ordered online and paid for 2 cordless phone batteries and had it ready for me at a store by my house only to find out that no store in my area add the batteries the closest store that did was four hours away and I wouldn't get it delivered to my store for another week but they had no problem taking my money. And after I ordered it and paid for it I submitted a survey saying how great they were for how convenient it was that they had what I wanted only to find out but they didn't"

"A friend of mine called me to tell me that she believed that she was having trouble with her car battery. I told her to come to my house and we would go to Batteries Plus. We had the battery checked, and it was determined that she needed a new battery. We purchased on in Fort Worth, TX at 7:30 pm, and the guy refused to install it. THAT WAS THE PRIMARY REASON FOR GOING THERE! I've spent hundreds of dollars over the years at various locations, but will think twice about going back.
delynch was his name. "

"Great service great products! Staff was very helpful!"

"Purchased a 12v automotive battery for my farm tractor in August of 2018. In February of 2019 (6 mos old) the battery was dead and would not start the tractor. The tractor does not get run a lot so I accepted this. When I tested it with a voltmeter it read .04 volts TOTALLY DEAD. I tried 2 different chargers and it would not accept a charge. I returned it to the store and was told it was my fault the voltage dropped below 10v and that voided the warranty. Not sure how they could ascertain my actions caused this but the fact the battery could not be recharged shows the 6 month old battery was defective. they refused to replace it even though the battery is advertised as 1 year free replacement. The entire warranty program and company policy is written to protect them so they don't have to replace defective products."

"These guys are awful! I went to them to get help with programming a key fob. They charge $40.00 to do the same thing that is on utube, and the money is not refundable. I told them that I had already done the utube thing , they said they do it another way, BUT it was the same thing! I would NEVER send anyone to these guys! "

"My Garmin GPS internal battery was failing.
I went to Batteries Plus Bulbs corporate web site, put in the model number of my GPS and the corporate site presented the battery they had for my GPS. I ordered from the corporate site and picked up at the local franchise shop.

Turn out the corporate match of battery to my GPS was wrong!
The connector looked right BUT it was not and it split the fitting on my GPS connector, rendering the GPS useless.

I had to purchase a new GPS that is not as full featured as the one their connector ruined.

I contacted Corporate but they tried to blame their local franchised dealer! It certainly was not the locals problem.

Several calls since to Batteries Plus Bulbs but no replay to even split the cost to me of their error.

Horrible ethics. Will never purchase from them again and I would warn any person considering a franchise with them to "watch out"! "