"Batteries Plus is a company that does not look out for its customers. Concerning my watch they replaced the battery didn't do it correctly and when I asked them to remedy the situation let me know it's my fault and I have a badd watch. Simply there on reliable on dependable and not trust worthy my watch is still in their possession not fixed and the managers refuse to do anything to resolve the situation. "
"I live a half hour away from B&B in Marlborough and I purchased a new key fob for my car so that I could have 2 working keys. I ordered it. It came in. I gave them my existing key for reference and they programmed the new one for my car. All good except apparently they deprogrammed my existing key and caused not to work. I drove the car home with my new key but the next time I tried to drive it I used the old one and the car wouldn’t start. I didn’t realize that the old key could possibly be the problem. After all it has worked just fine for 10 years. I waited a while, started the car again and it worked so I took my car to the mechanic. I hadn’t noticed that I had used the other key this time. It was the end of the day so my mechanic gave me a loaner car to borrow while they figured out the problem. The next day they called and explained that the old key was no longer working so I went back and picked my car up. I called B&B to explain it to them and quite frankly to ask for some compensation for my time. In addition to the time I had already wasted I was going to have to go back to B&B, wait for them to fix the issue, and drive home. They were very defiant over the phone and told me they could not determine the cause of the issue until I brought the car in. When I asked what other possible explanation they had for the problem they had no response. Finally they told me that even if they determine that B&B is responsible for this mistake which caused me to waste a massive amount of my time they would not compensate me in any way, not even a 10% discount. I will not be using their services again."
"I would give them a zero if I could. I bought an expensive, higher rated, battery ($237.00 worth) for my car in December of 2020. Fast forward to February 2021 and the sub zero weather hit. My new battery was dead as it gets. I jumped the thing and ran errands for the next few hours never turning the vehicle off for fear of not starting again. The last errand was back to the 135th Metcalf store where I purchased it. They "tested" it and said it was fine and refused to replace under warranty. Less than 60 days old! My advice, buy at Costco. My Son did and 16 months after purchasing it would not start. They replaced it on the spot with a brand new battery, no question. I knew I should have gone there instead! What this franchisee needs to learn is good customer service pays big , recurring dividends and makes for a loyal customer, for life. Poor customer service means for each event, that customer is going to tell multiple people about their experience. Bad news travels faster than good resulting in lost future revenue and customers No, not every unhappy customer will take the time to write a review like this one, but they will take the time to share their experiences with your business, many times over with many people. This is called word of mouth. I know I will. Bottom line- Go anywhere but Batteries Plus!"
"I’ve been going there for more than 25 years. Always great at US 19 and Clearwater location. "
"I ordered a Duracell 24F battery online. Got an email with 30 minutes saying the battery was available for pick up at Store #159. At the store they tell me that the battery is out of stock and try to sell me another battery, which I declined. They tell me that this battery is available in #161 store and they call up #161 store and place an order for me.
I drive 10 miles to store #161, to hear the same story. At store #161 they tell me Duracell 24F is not available and try to sell me some All season battery for the same price.
It looks like the stores are trying to scam people in to buying some cheap batteries when you buy Duracell battery online "
"Do not buy a motorcycle battery from Batteries Plus Bulbs. They will not stand behind the battery warranty. After 6 months, my regularly driven motorcycle battery failed. Since it had a 2 year warranty, I took it back to the store where I bought. After being rudely interrogated by an employee and the store manager, I was told that they didn't have to warranty the battery because it was only putting out 2 volts and they did not warranty when there was low voltage. They kept the battery overnight and put it on a "special" charger. In the morning when I went back I was shown that the battery was putting out 12 volts and working within limits. By the time I got home later that day, the battery was totally dead. Having a couple of electric golf carts and living in the desert, I have purchased over $2000 worth of batteries from Batteries Plus Bulbs in the past 2 years. I will now take my business elsewhere where I am treated as a customer and where a warranty is a warranty."
"The employee was fantastic and installed the new car battery I purchased. I give him a 10. He has helpful and very pleasant to interact with.
The survey score of 0 is based on the company’s failure to provide customer service that actually PLEASES the customer.
I am referring to the two-part battery terminal brush that’s used to clean the terminals of the battery and cable ends.
In my case, the battery we removed from my vehicle had an excessive amount of dry battery acid on both terminals. When I asked if he had the brush to clean the terminals, he said the company no longer provided it to them, although they once did. What type of nonsense is that?
So now I will have to take the vehicle elsewhere to have this service done. Had I known that cleaning the battery terminals was not included in their free installation I would have went somewhere else.
This was the third battery I purchased from this store and most likely the last.
"
"Went into our local Lincoln Ne store with two batteries in the back of my pickup. Told the young gentleman that I had two to be replaced and he immediately offered to bring them in. Found the exact replacements at a great price and then loaded them back into my truck. Very pleasant, knowledgeable sales person. Would recommend to anyone. "
"18 months ago I bought a X2 power battery $40 for my Note4. Now it's swelling up real bad. I don't use the phone that much, I'm retired. I called about the life time warranty and was told I was out of luck. These batteries must be made FOR batteries plus because no one else sells them."
"Warranty denied on one year old lithium battery that melted over winter in my bike. After prying the battery out of the bike I took it to the store. They had no idea what to do with it and said they would call with refund information in two days. They never called. I called back twice. No one knew anything. Finally on the third call I was told management denied the warranty as I had abused the battery. I asked to speak with the manager and was told he quit, had walked out that day and never came back. I asked who the staff was reporting to and was told they didn't know. I asked for customer service and was told there was none. Never buy from these people. Their products are faulty and service is terrible. "
"Battery plus stores do not other store warranties as they are privately own franchises. They sold me a defective battery that lasted 7 months for my phone. I thought as I believe most would, that any of their store would honor the 3 year warranty. I bought it in Rochester, Mn and tried to return it to their Sierra Vista, AZ store as I am a snow bird. Battery Plus stores don't even handle the same brands. The battery cost double + what I could have bought it online. Which I'm doing now 3/25.2020 I will never buy from them again.
Bill"
"I went into Batteries Plus today, hoping to find a power cord for my exercise bicycle. I have been looking for this particular cord for sometime, no success. I was ready to get rid of my Nordictrack bike because of the difficulty finding this cord. Today, I thought I would try Batteries Plus and Austen Mitchell waited on me. Not only was Austen professional and did his job by looking for the power cord ( there wasn’t a power cord like mine) he offer to see if he could repair the cord. After about 10 minutes, Austen had my cord repaired. I haven’t ridden my exercise bike for over a year, today, I can finally ride it!
Thank you Austen Mitchell for going beyond your call of duty! You made my day!!!
Thank you Batter Plus for hiring such caring and skilled employees!"
"Excellent help, found an odd battery for me"
"I went to store #662 in Williamsburg, VA. I have the intake form where it clearly states that everything works on the phone that they tested. They called the store on the phone, checked that Siri worked, checked the camera, etc. Just a cracked screen. When we came back, they gave us the phone, with the cracked screen still on and said that when they tried to put the new screen on, there were lines in it. They tried to reboot the phone and it totally died. Won't even turn on now. The manager kept telling me it was already broken. Thanks."
"Warranty here is worthless! Had a battery 5 months, when I bought was told ‘any problems, it has a full replacement warranty’. Now it won’t hold a charge, I bring it in, they test it, tell me it won’t hold a charge (no kidding!) and that’s not covered by warranty. Call the toll free number (which claims ‘we want you to be satisfied’) and get told same thing. Obviously they couldn’t care less if you are satisfied, as long as they can steal your money.
RIPOFF!!! Go to NAPA, Walmart, anywhere but batteries plus!"