"Worst experience ever. I ordered 3 bathroom lamps back in June, 2013. It is August 12, 2013 now. I never received an order confirmation, but the the amount due was deducted right away. After I called to get a status I was told that I never provided an email address for the order and that was the reason why they could not send me an order confirmation. You cannot place an online order without providing an email address.

Had to call and email several times to get an update. I was always told the same response, "The lamps are on their way to our warehouse and will ship by the end of the week." It never happened.

Finally I cancelled the order.I was checking to see if I got a refund, nothing. I emailed, called, and was weeks after my cancellation I was told "Your refund will be posted by the end of the week." Seems to be the standard answer for everything. "By the end of the week". It is almost two weeks later and I still have not received a refund.

I sent an email stating that if I did not receive a refund immediately, I was going to pursue legal action. I did not even get a response to that. It is fraud to charge me for a product I never never received, and to hold my money hostage. In addition I am paying interest on my credit card.

I do not understand how this company is still in business or has not been sued yet. I would understand if I was told it would take a long time to receive the product, but to lie and keep my money is more than unethical business practice.

It's a shame because I was originally really attracted to their product assortment. Do not buy there...."

"i have ordered many times through bath kitchen decor. While the product quality when it arrives is good, the accuracy of communication before and during the order processing itself is poor:
- items are listed as "availability: in stock" even though the manufacturer may be backordered by 2-4 weeks.
- no status is communicated to customer when order is in fact backordered.
- shipping labels are prepared before the goods are actually shipped (i.e. prepared while still waiting for the 2-4 week backorder) which gives a false sense that the items are actually being shipped soon.
- only when the customer contacts them, does the actual order status get revealed.

positives:
- they respond to customer email inquiries
- they will refund if they haven't yet shipped.

negatives:
- poor communication
- could have purchased elsewhere even at a slightly higher cost for better predictability."

"Like many others, I placed the order online, had to follow up on the status of the order several times, then had to return the order. Had to follow up several times to get a "RPG number" that they require in order to return items. Then I had to follow up several times to get my refund. Took several months for all of this. DON'T BUY FROM THESE PEOPLE! There are too many other companies who are better to do business with out there! Put one star only because it won't allow you to put zero stars"

"It is scary to read about so many negative experiences this company is having with its customers. I was planning to buy a backyard fountain but when I read the reviews I decided to shop elsewhere. Its to bad, they offer competitive prices. The company needs to address and rectify the complaints that customers are lodging or else face the lose of business."

"No problems, smooth transaction, and best priced, will shop here again and would recommend the store to others. "

"FANTASTIC EXPERIENCE! OUTSTANDING CUSTOMER SERVICE AND COMMUNICATION (from Larry)! THEIR PRICES BLEW AWAY THE COMPETITORS AND I GOT EXACTLY WHAT I ORDERED IN A TIMELY MANNER. I WOULD DEFINITELY BUY FROM AGAIN WITHOUT A DOUBT!"

"I ordered two Uttermost preserved boxwood topiaries. I received both topiaries. One was damaged but I was able to fix it. The other one won't stand up at all and topples over. The topiary comes out of the pot at an angle because it was potted incorrectly. It is not usable and unsightly. Customer Service - GABBY - said I could get a replacement if there was damage. I have sent 3 emails now requesting a replacement and asking how to get a replacement with no response at all - complete silence. I know Uttermost is a reputable company and should stand behind their product. I hope Bath and Kitchen Decor will handle this the right way and get a replacement topiary. Order Number #BKD-115367. Thank you. "

"I placed an order on May 30th for an in stock item. Last week, I was told the order would ship. They appear to have created a fedex tracking slip on Friday, but have not delivered the package to fedex or arranged for delivery. I was told the order would be picked up today. It has not been picked up. Their mail box is full. Stay tuned."

"I agree with Wen Polly. After reading many negative reviews I got nervous about my order and called. The customer service was excellent and I did receive my order in 4 weeks, which was what I was told the first time I called. For the price, it was worth waiting the 4 weeks. The item was received in perfect condition."

"The worst company I have ever dealt with - ripped off for $269.28. I had many of the same issues as other posters. Originally ordered on 1/20/2013 and am still dealing with them. First no confirmation email even though my card had been charged. Finally received my lights (damaged) on 2/19/2013 after several emails asking what is going on. Sent pics of damage. Have several emails from Larry Krayzman stating he will refund, but have never received a credit on my card. He either doesn't know how to post a refund or is just flat out lying. Please think twice before ordering from this company. They are either the worst run company I have ever dealt with or just a bunch of lying crooks."

"""""ITS A SCAM !!!!!!"""" RUN!!!!!!
I PLACED AN ORDER ON AN ITEM I WAS TOLD THAT IT WAS IN STOCK AND THAT IT WOULD BE SHIPPED WITHIN THE NEXT 3 TO 5 DAYS. THIS WAS BACK IN APRIL. WE ARE IN JUNE AND NO ONE TAKES MY CALLS. OF COURSE THEY TOOK MY MONEY SINCE APRIL.
PLEASE, GO SOMEWHERE ELSE....."

"CHEAPER THAN MOST, BUT ZERO CUSTOMER SERVICE. JUST PLAIN DONT CARE! They also opened a new website eagleslighting.com, don't be duped.

Ordered from these guys 2 times. Both orders were for George Kovacs light fixtures. The first one (smaller test order) arrived in 2 weeks, they never sent any "shipment notification" contrary to their promise.

The second order is taking 4 weeks to receive. They informed me that it would ship 2 weeks post order date, well at 3.5 weeks and after numerous calls they finally gave me a tracking number. The shipment still has't left the warehouse. The place is the cheapest I found, but if you actually need something in sensitive time, and want to receive any accurate order progress information AVOID this place. Sorry for generalization, but one of their male service reps (female is nice)is just plain disinterested and very annoyed with anyone calling them. He gave me wrong info and when on a follow up call I asked him why, he just brushed it off. Said the order just arrived - to where I ask? California or NJ... Where is it shipping from? Because that impacts the delivery time.

UPDATE as of 6/11/13. FedEx tracking number was given on 6/4/13, and a whole week later (as of 6/11/13) the order still hasn't shipped. Why would anyone give a FedEx tracking number and not ship the darn thing?....On the call another rep was going to "give me a tracking number", - the same number I was given a week ago. I threatened to dispute the charges unless their manager called back in a few hours and gives me an honest answer about the progress of this order.

UPDATE 6/12/13: No one in the manager role called me yet, so I called them the next day. The customer service rep stated that the item was backordered all along and I should have received a call or an email from them. She wondered whether I was checking my e-mails. I forwarded them the e-mail they send informing me that the item had shipped on 6/4/13. She plain ignored this and stated that the vendor is ready to ship tomorrow. I cancelled the order right away and disputed the charges with the credit card. This company is plain FRAUD. They use credit card charges as operating cash flow while the items are not shipped for weeks or months. AVOID!!!!

RESPONSE to BathKithenDecor Rep:

You are fraud for the following reasons:

1) You lied to me for almost 3 weeks claiming that the item is "ready to ship tomorrow". I cancelled when it was obvious that you were blatantly lying.
2) You gave me a fake tracking number, thus only reiterating that you weren't going to ship the item as you were promising.
3) You took my money immediately after the order was placed, thus you had the use of my money.
4 Your apology for "not keeping me informed" is an apology for the wrong action, you should be apologizing for LIES and providing false information to the customer. Even in your response you will not state the truth."

"Save yourself sometime and order from some where else. Placed an order and only received a generic order received you will receive a follow-up email. One week later- nothing. I tried calling customer service and received a mailbox full message- bad sign. I sent an email inquiry which was responded to and I was told it takes two weeks from order placement for the vendor to ship. However, they ship to their warehouse and then they will ship to me. I was not happy with how long it was going to take, but figured that's what I get for trying to save a few bucks. However, a week later I received an email from PayPal stating I had received a refund from BKD. No email or phone call from BKD explaining what happened. This was by far the worst customer service I have ever received from an Internet company. I just placed an order for the same item from another site and they guarantee it will be at my house in a week. Save yourself some headaches and order from a reputable company that charges a little more."

"I cannot say anything negative about this company. I placed an order several days ago and made note that I didn't want any items unless they could all be shipped. I was notified that one item was unavailable and my order was immediately cancelled upon request. I ordered another order and then read these reviews. I called the company (after the listed business hours) and spoke with a gentleman in regards to my order. He told me that it was available but could not be shipped for 5-7 days. I was afraid to continue with the order because of the comments left here. I requested that he cancel my order and send me an email confirmation. He did so immediately. I had great customer service on my issues. I feel that I probably should have continued with my order but didn't want to take a chance because of the importance of receiving my order complete and timely. Please don't make negative comments if they aren't justified. "

"Wish I had seen all the "Stay Away" posts prior to placing my order. I placed my ceiling fan order on 5/6/13. Customer service answers the phone with 'Hello? Yeah, let me check that. So instead of shipping to us on wednesday, it is going to get there on friday" Get where? No concrete details and 'it's not what i wrote down from our last conversation'. And then the same crap happening next week. And getting adamant about my impatience about a month since order placed and still no positive feedback. And the latest today - after which i cancelled my order - earlier today "will send you tracking number soon" - what is soon - how do you stay in business giving vague, lame details?? Two hours later, its not going to arrive today, thats what the vendor just told me. So that was the last straw...I shop online all the time and have never experienced such slow and unprofessional service. "we are open until 8pm - HAVE YOU HEARD OF TIME ZONES? how do i know what your 8pm means to me? my 6 year old could have done a better job answering the phone. I was consoled at one point, that someone else has been waiting since April 20...How does that make things better, thats a huge red flag in my opinion!! In the end, it was too good to be true, $100 difference in my case. But if you estimate all the time I wasted listening to all the lies about supposed shipping dates, it goes way beyond $100...Shoppers beware!!!"