"I wish I would have known that BathKitchenDecor was the same company as Designer Supply House. DO NOT BUY FROM THESE COMPANIES! I know they are the same because the charge on my credit card for DSH comes up as Bath Kitchen Decor LLC. They are complete scams -- search for owner Larry Krayzman on the internet and see what comes up -- and have no customer service to speak of. I purchased some items from Designer Supply House and it's been 2 weeks and still no shipment. I've written and tried calling and have received no response. Buyer Beware!"
"They do not have the product but collect your money. I am a new victim. This web-site is 200% Scam."
"I placed an order for some lighting fixtures and they were supposed to be in stock but never showed up and they repeatedly ignored calls and emails - OH AND THEY CHARGED MY CARD - Luckily used AMEX so i just called them and explained the situation and they refunded my account ASAP - Let those B$#@ fight the chargebacks -
So after this awful experience I started asking around about who these clonws are and was told by a friend who rep's lighting brands that almost EVERY LIGHTING & PLUMBING MANUFACTURER IS SUING THEM!! Yup you heard that right - Suing them - Seems like they do not have an account WITH ANY BRANDS THEY SELL and what they do is after an order is placed go around and try and source the product through people across the country never buying from one place more than once or twice as to not get caught by the brand where they are ordering from. So the reason why 99% of their customers complain about long lead times or no delivery is because after they take your order AND charge your card they than start trying to find places to buy the product from.
Guys anyone ordering from them has to have themselves examined!
They wont be able to fight the lawsuits and the CC companies will eventually ask them for large reserve's due to all the chargebacks (friend who owns an online company told me this is how it works) and they will end up GOING BANKRUPT
Folks when they do all those cards they charged will be a pain in the $%$@ to get your money back on
To save a few bucks and order from these clowns - Well you gotta wonder!!!! - You probably deserve this experience as did i not trusting these reviews."
"I ordered a pendant light from eurofase through this company! It wss $1,625 dlls. They said I would receive it in 3 weeks and I did!!! i totally loves it! I never read the reviews until ordered and thought I would never receive it after reading negative reviews but it was worth the wait!!! It is now in my dining room and looks beautiful. They don't answer the phone all the time but answered about 20 emails promptly!!! Other stores soldbit for $2000 dlls so it was worth it! It came in perfect condition and on time! Thank you very much!!! Don't listen to all those crappy reviews! And rememberbtheybhave to get their orders in before mailing to you! "
"Very poor service. They advertised a Robert Abbey lamp that never came. I then called Robert Abbey directly who told them they are NOT AUTHORIZED to sell their product. BAD COMPANY. NO INTEGRITY."
"I have been waiting for almost a month for a replacement on a light that was cracked during shipping. Someone taped two boxes together and one of them was clearly placed upside down as the box indicated which side should be up. I will never purchase from this company again. I got lured in by free shipping and a lower compared price. However, I would have been better off to get a store that actually had customer service reps who take action and sound professional. My original order date was 8/11/2013. Once I finally received my light, I started the exchange process on 8/26/13 and as of 9/23/2013 I have no light. I have had to make multiple phone calls and emails. Had I not already paid I would have just gone somewhere else! I am still hoping for my replacement to arrive."
"I purchased a George Kovacs from BathKitchenDecor online because of free shipping and the lamp was approximately $30-40 cheaper from BKD. I received proper notification and the lamp was shipped direct for California. When received, only 1 of the 2 lamps worked. I contacted BKD and they asked for a picture of the none functioning light. I sent the photo and a replacement was orded. The order was back ordered but BKD never left me in the dark, all follow-up communications were answered timely and they answered the questions. Larry and Kenishia were great with customer service and I trust BKD that I will purchase from them in the future. It took a couple of months but this is a hard to find item and at a great prices, its not BKD issue that the manufacturer can't create enough supply. Thanks BKD! Ruduck"
"Great shopping experience. The customer service was outstanding. The best prices on the internet. I felt a personal relationship with their staff,they were so helpful. I would definitely shop with bath kitchen decor again. And I recommend this company to others."
"Ordered a Jeremiah Lighting 25226-MB 6 Light Highland Place Chandelier. Price was good, item came timely. The company did not provide any shipping notice or item tracking. The color of the item was lighter than the picture and I put in to return it. This process was fairly easy on their site. However, it took 18 days to get the return information, after much prodding. When I received the notice it was ship here within 7 days, with this number on the box. I understand that I may be liable for payment, but they made nothing easy.
Oct 11, 2013
You don't understand?How about this, Where is my REFUND!! It has been three weeks.
Oct 30, 2013
Completely disreputable company. After following the return policy to the letter I never received a refund. After multiple emails and phone calls I finally disputed the charge with the credit card company. They still haven't answered the dispute, but at least I was returned my money by the credit card company."
"HORRIBLE, HORRIBLE COMPANY!! A BUNCH OF DUNCES ON THE CUSTOMER SERVICE DESK. CAN'T SPEAK TO MANAGEMENT EVER NOR THE OWNER. I HAVE WAITED FOR A FAN PROMISED SEPT 10 AND TOLD TWICE IT HAD SHIPPED. FED EX SAYS THEY SHIPPED ONE OF THREE PACKAGES. THEY SAID THE OTHER TWO HAVEN;T EVEN BEEN SHIPPED. HIRED AN ELECTRICIAN BASED ON WHAT THEY SAY TWICE AND STILL NO FAN. RUN, DON'T WALK FROM THIS HORRIBLE MERCHANT. EVERYONE INCALL HAS TOLD ME HOW HORRIBLE THEY ARE AND HOW THEY GET THEIR BUSINESS SALESMAN NEVER RETURNS MY CALLS OR EMAILS. LARRY, STAY CLEAR OF HIM"
"Great transaction.Had to wait a while but the fine print on the website warned me before ordering. Amazing price and they delivered a perfect product with perfect communication. Will shop again."
"Before ordering my chandeliers, I read most of the reviews about this company being a bit slow on the orders. Since I wasn't on a time crunch, I couldn't pass up their amazing deals. They had the best prices for my product on the internet, even with a google shopping search. Their communication was great. They kept me up to date on when my products would be in. One chandelier came in right away, the smaller one was on back order for 1 month. They gave me the option to wait or cancel my order. Not a problem, I told them I was fine waiting.
After a month passed, they informed me it would be another month, but gave me the option to keep the order or cancel my order for a refund. Again, I wasn't in a hurry, so I kept my order with them. They kept in touch with me the entire time, until my small chandelier came in. Between Larry and Kenishia, they always kept me in the loop and never made false promises. They always told the truth and I would definitely buy from this company again.
My two chandeliers look beautiful and knowing that I got them for a steel, makes me smile every time I look at them."
"My WORST experience ever!!! If I'd known it would take over a month for my product I would have never ordered from them. I purchased bath sinks weeks ago and received an order confirmation via email and a receipt because of course they charged me right away. I have called 3 times and each time told that my product would ship "next Tuesday" or "next Wednesday". Did it? NO! And now they aren't answering the phones. I'm in the middle of remodeling my place & now the project is on hold because I don't have sinks. I have filed a complaint with the Better Business Bureau so hopefully something comes of that. I will NEVER order from Bath & Kitchen Decor again. And I will make sure that everyone I know and can contact knows about their business practices. Starting with this review site. Save yourself the time & headache. Order elsewhere! The discounted prices are not worth it. I wish I could give zero stars but the one star is required by this site."
"Even after reading the reviews here, I still tried to order a light fixture due to the very low price. After seeing the item was in stock on the website, I placed the order. I received notification that the item was backordered and given an "unconfirmed" date of September 14th. I then took the reviews here to heart and cancelled my order. I was concerned about receiving the refund in a timely manner but did indeed receive it via PayPal by the end of the business day on the date I cancelled the order. I appreciate the timeliness that the refund was handled. Interestingly enough, the light fixture I tried to order was still listed and continues to be listed as in stock on their website"
"Ditto on the fraudulent practices. Kovacs lamp much cheaper than others, order placed, card charged, and it took MONTHS to receive. Since the shade was broken, who know if and when I'll ever have a functioning lamp. MANY emails required to push this process along. Yes, ordered in April, it's nearly the end of August now. Anyone who had reported a good experience just plain got lucky or is a shill."