"I still have not received my product or even a proof of my product. I have sent emails and tried to call and I have not had any response. At this point I'm convinced this whole thing is a scam. Now I have to scramble to get my grandfather something else for Christmas. I guess how I just want my money back. "
"Ordered on December 6 and requested a proof emailed to me before shipment. The confirmation email stated there is a 3-5 day turnaround. Today is Dec. 22 and still no proof or even evidence that my order is coming. Have emailed the ****@**** address twice (for info on my order) and have not received response after a week. I understand this is a busy time of year, but to not communicate at all that my order is going to be late, is coming, etc. after nearly 3 weeks is ridiculous. I've ordered products from China that were shipped by boat and got here quicker and had a better communication experience with the non-native speakers there than at Woodsnap. At this point, I'm just hoping I get the product I ordered "eventually.""
"Your Order #100016132 (placed on December 6, 2015 3:58:55 PM PST)
Here is my order info. I have not received my order. It is a Christmas ornament and gift. I have no idea when it is excited to be delivered. I have emailed with my question and never heard a word back. "
"I placed a Christmas order on December 6th, based on the claim that production time was 5-10 business days and then the product would ship. It was a standard product - nothing that required special editing. On December 22nd, the order status was just listed as in production. This is 12 business days after I ordered it. When I reached out to customer service, I received a generic email that offered no help. Very disappointed in service. I can't yet comment on the product since I have not yet received it."
"At the time I didn't have my order number. I asked for my order number so I could get the status of my order. I was promptly told that they are way behind on orders and that I wouldn't get my Christmas present for Christmas and that my order probably hasn't even been printed yet. Ok, so you don't have enough man power, time, supply or whatever to take over the overwhelming amount of orders, I do understand, but it still doesn't make me happy. After trying to get my order status and order number after 3 canned responses I was given another email just for holiday orders since the regular customer service can't do anything. I still have yet to get the reply I wanted from either and I am out a Christmas present for someone. I sure hope that my email is read and action is taken monetarily to resolve this issue. The products are great, but they really should address the customers questions instead of sending out some canned response over and over again. AND, this is Christmas time people, you should know you will get a lot of orders."
"I wish I had checked those reviews before I purchased from Woodsnap. My experience is consistent with customers who experienced late delivery. In addition, I ordered a collage. they delivered only 8 of the 9 pieces. I have called and emailed and received no response, I am unable to leave a message because all mailboxes are full. they sent me an email that i should contact them before writing an unfavorable review. Cant even do that. I would NOT recommend this company to anyone. Great concept but does not deliver."
"Great product and very friendly and helpful staff. They ensured I would get my pictures prior to the holiday and they showed up earlier than anticipated. I will most certainly purchase from WoodSnap again and encourage others to do the same as these are great items!"
"I haven't been able to get in touch with anyone via phone. I have left online messages and have received no response. I don't even know if my order is complete or when it will get here. "
"Slower than anticipated unfortunately. "
"I love the products and the website is amazing. My only complaint is that, because I loved it so much, I placed a second order for Christmas gifts and, since you got slammed with orders, it won't be delivered by Christmas. Too bad, but beautiful product and website. "
"Loved the way my order turned out. Great quality!"
"I still haven't received any product..."
"Amazing! I had a great experience. Great product and customer service."
"no one answered the phone when I called today and since I ordered my item on december 7th, I thought it would have shipped by now and at least make it before christmas. There was no additional editing needed...just print, package and send. Also when i went to check the "status" online, the link just shows me what i ordered. I couldn't find anything that actually has an status update on it. I sent them a message and hope to here back about the status of my two orders."
"Working in the customer service industry for over 10 years, I can say I'm more than disappointed with Woodsnap's level of customer service. After selecting each option and submitting my picture my order status had not changed after 8 business days. I reached out to inquire the status of my order, trying to ensure it would get here by Christmas. I learned on my call that the picture hadn't fully uploaded so they were waiting on a new picture to be sent. A phone call or email would have been nice. Since my initial call, I've uploaded and sent a new picture and called numerous times to figure out why my order's status was changed to "Active Hold". I've not been able to reach anyone and the voicemail messages are full. Extremely disappointed thus far and will not be a returning customer. "