"Love it! Will definitely order again. "
"I would give it 5 stars but the order took almost a month to arrive."
"I'm disappointed in how dark it turned out..... I don't feel I was informed how much darker it would be than original that was sent ..... Sad , it's a Christmas gift for my hubby ,, don't even want to wrap it. "
"I placed an order for a client on 12/7/15 in plenty of time for delivery to a client by Christmas. I heard from the client today to learn that the order never arrived. I checked with Woodsnap and they tell me it is still in production. Needless to say, I am disappointed and angry at the company's unprofessionalism."
"Now I have nothing to give my mother for Christmas since the order has not arrived after ordering well in advance. "
"Couldn't tell you about the product because I haven't received it yet...ordered it a month ago. Needed it in time for Christmas, but it will not arrive by then. Sent an email regarding this two days ago and still have not received a response. I sure hope the quality of the product makes up for the lack of customer service."
"I still have not received notification of my order being shipped and it has been 15 days. It says it is "in production". I would not have ordered this if I knew it would take longer than told on the website because it is a gift I wanted to give someone next week. :("
"AWFUL company. I cannot get ahold of anyone in regards to my order, even within the designated hours to call. I ordered my product on November 27th and it never came. It was suppose to a sentimental Christmas gift. I am VERY dissatisfied. "
"No communication of the proof process. Proofs took weeks. Ornaments I ordered will not arrive for christmas despite being ordered 12/4/15. Besides my order confirmation and credit card charge I did not hear from WoodSnap until 12/21/15 to review/approve proofs that did not include the text I added to the images in the order."
"It's the end of the year already! Thanks so much guys for the lovely service. Truly love all the prints I have ordered this year. I know this order might arrive later than usual, but that's ok. Things tend to be out of our control at times. Thanks again and Happy Holidays!"
"Ordered my product a month ago and it looks like its just been sitting waiting to be picked up by the postal service. Definitely won't get it by Christmas. Received an email stating customer service was available 24/7 and I can't get anyone on the phone or to email me back. Super bummed!"
"no communication about order delays while placing order, no communication about order until initiated by me 1 week before christmas--MUCH too late to order anything comparable from anywhere else. STILL haven't received the refund for over $350 of cancelled orders."
"Order still hasn't arrived"
"First time to try WoodSnap. When I tried to call to check status on my order, no one would answer the phone and the recording told me mailbox was full and not excepting any more messages.
Finally received my order and pictures went straight to the trash. Did not like them at all. They were very dull looking. Would not hang them on my wall."
"I ordered THREE Woodsnaps on Cyber Monday and not a single one is going to make it in time for Christmas. On top of this -- I've repeatedly requested to update my shipping, no one has answered my calls or emails. The two Woodsnaps that HAVE shipped (one still hasn't even shipped) were sent 4-10 days shipping even though that would cause them to miss Christmas. If they have been upgraded to UPS 3 Day they would have made it. I'm so incredibly disappointed in the customer service, I just hope the actual prints turn out okay."