"I purchased a PSP 2000 LCD screen to replace my broken screen. The product was good, I can't confirm if there is a dead pixel or just dirt between the plastic screen and the LCD screen. Either was it works great and thanks to the instruction video that was provided on the website, I have an awesome working PSP now."

"Hi i was wondering if anyone could help me? My name is Jason Hepworth and i live in the UK. i ordered a headset from VP games on the 22nd of April by first class international mail. i was told it would typically arrive within 14days. i recieved an email that said they had been shipped but as of 22 days later there is no sign. i was concerned about this so did some checking up on their business only to discover many negative reviews from other buyers. i have emailed VP only to have no response as of yet. the item was insured. could anyone help me with what to do next because im unsure what to do to be frank.

many thanks for your time

Jason"

"this product arrived DOA, and when I tried to contact VPGames I never got any response about it, so I will NEVER buy from VPGames again period, they lost a customer in me due to their lack of response"

"I am very pleased with the product and the service. I chose VPGames.com because they had the largest size of the item that I wanted for the cheapest price that I could find anywhere. I actually canceled an order from Amazon.com because VPGames.com had a better deal on it. I would recommend shopping there to others for similar items involving video games."

"we received our unit in a timely fashion. Unfortunately, the unit that we ordered did not work! We are going to have to send it back, but I hope that we can get a working one. I love the Sega Dreamcast, so I will trust that you will make this right. Thank you very much! "

"Product was just what I was looking for . Worked perfect. saved the cost of buying new replacement games. And some were no longer available . Quick service will go there again !!!! Thank You !!!!"

"I am an A+ and Network Certified Technician that works for pc.upgrades and ordered PS3 LASERLENS + DE (Desk Assembly) for Sony Playstation 3 40GB. The item ordered was KES-400AAA and was purchased at $79.85. The item was sold on February 23, 2010 and was over seventy-five dollars so I was supposed to get free shipping.

That was the beginning of my problems. First item did not ship free (although it cost only $3.28) since it was advertised I expected to get it. The second problem was the item was described as new and in sealed package. Item was not sealed and upon inspection the deck assembly was not new. To be fair the laser itself could have been new. So I called the company using the numbers from their good looking website. No one ever answered . . . ever. Just voice message stating that you should email them.

Since item was not as described I used their published return policy and request a mailing label to return item as it was not what I should have received (a new sealed unit). Although my email was eventually returned (three days later) it did not include any mention of sending me a return mailing label. Already almost a week later, I did not want my customer to wait any longer so I mailed back the "used or rebuilt unit" by USPS delivery confirmation at my cost.

Now vpgames (less than 150 miles away) claims that they did not receive the unit. They stop answering any of my emails and I am out the total cost of the unit ($89.16) plus the return shipping cost ($2.60).

I used PayPal so I thought I was covered under their policies and made a timely complaint. PayPal to my surprised dismissed the complaint. Seems if the product was delivered . . . even if it was not as described (defective) it does not matter. PayPal only covers me if it was not delivered? DO NOT RECOMMEND ANY PURCHASE FOR THIS SELLER . . .. There is a reason they no long sell on Amazon or Ebay. They apparently do not want to be bound by their own return policies (and must have the negative feedback to prove it). I have also filed a complaint with BBB because they use this logo on their website. Will see if they end up taking that off their website also.
"

"Product was described accurately and received in good condition."

"VP Games is THE worst company I have ever purchased from on the inter-net. They do not answer their phones, they do not return customer phone calls, and only communicate with their paying customers via e-mail and at that you will receive a computer generated response asking you to please wait a day or 2 for them to get back to you but it should state you will have to "wait over 2 wks" for someone to actually write you back. I ordered an item in Dec. 09 it Was Defective, I paid the shipping and returned it to VP Games on 1/21/10. It is now March 1 and I have not received a REPLACEMENT ITEM, I have not received REFUND, and I have not received a RETURN PHONE CALL, and IMAGINE THIS....VP GAMES ON 2/16/10 SAID thank you FOR YOUR E-MAIL; PLEASE ALLOW US 1 BUSINESS DAY 2 AT THE MOST FOR A RESPONSE AND IT'S MARCH 1, AND I HAVE ZILCH, NOTTA, NOTHING, BUT AIR, I'M OUT OVER $ 60.00 PLUS SHIPPING THIS REVIEW THAT I AM WRITING IS A HUGE BUYER BEWARE!!! THIS COMPANY STEALS FROM CONSUMERS
CATHY- LAKEWOOD, CA"

"Fantastic!! You will not find better pricing or service anywhere (ive tried!). I went on Amazon first, but VP Games had a way lower price. The shipping was quick, packaging was excellent and product worked exceptional. I recommend them to anyone. "

"Bought these controllers for my old xbox which my son plays on. So far they work great. Love the fact that there is no more cords. No complaints about gameplay they work just as good as the factory corded controllers. Great buy would recommend for someone wanting to upgrade to wireless."

"i had some trouble with my order they replaced it free of charge very nice!"

"Got my order within 10 days. Products came in great condition and works properly. I would recommend this site to others."

"I inadvertently ordered the wrong screen for a NDS. I sent 3 e-mails to VPGames asking for help to exchange for the correct one....no response. I left 2 messages on their 800 number...no response. I returned the item with a note requesting an exchange....no response. I filed a complaint thru PayPal, which was forwarded to VPGames....no response. I filed an arbitrartion complaint with PayPal....no response from VPGames.

Do you see a PROBLEM here!!!

I eventually stopped payment through my credit card company. When I looked at their blog later, there were many similar complaints.

DO NOT DO BUSINESS WITH THIS COMPANY!!!"

"The ordering process was simple enough and the package arrived in a timely manner. The problems began after I opened the package. The "Perfectly Sized Philips Screw Driver for Opening PSP and Playstation 2" was perfectly sized but it was so poorly manufactured that the the metal shaft bent like a wet noodle after a few turns of the screw. The Sony PSP Slim Replacement Laser Lens (part #KSM-420BAAA) should have, according to the site, included the deck assembly. All I got was the laser itself which in my case does me no good. After a months of calls to their voicemail, and a number of unanswered emails, I've decided to eat the $30 and I will NOT be recommending this site to anyone EVER. It's a shame too because they were recommended to me by co-workers, and their behavior is specifically why I hate doing business with online vendors."