"I have never purchased travel insurance before. I always assumed if I needed it, the insurance company would find a way to deny my claim. However, this trip was expensive and booked months in advance, so I purchased the insurance recommended by the tour company. As it turned out, I had to cancel my trip. I was very disappointed. But Travelex did as they promised. The application for reimbursement was easy to follow, and as soon as I provided all of the documentation, they paid my claim in full. What a pleasant surprise!"
"I purchased Travelex Insurance for a trip I’m going on in the near future. Now that I have their service in place, I feel extremely comfortable going on my trip. The staff was friendly and easy to understand my needs. "
"One page, the less expensive is first; another page order is reversed"
"The agent was courteous and knowledgeable. "
"Great assistance, very professional. Found the best policy that met our requirements and matched our budget."
"Almost impossible to get my refund in any kind of prompt manner. Unbelievable duplication of requirements and confusing multiple requests. After months and months of both my travel agent and me sending batches of travel info (that trip, by the way was cancelled by the tour company due to Covid) and letters from my husband’s and my doctor showing we both had Covid, we finally did get a refund. Would not use again. "
"insurance required for travel to Turks & Caicos. Travelex was very easy to purchase and the app was informative."
"Travelex Insurance was easy to purchase on line. Hopefully we will not need to use it and we will be successful with our Cruise in Jan 2022."
"They took care of everything!"
"thank you for your excellent knowledge and advice-- i came away well informed. you sold me just what i needed and not more, excellent"
"I have used Travelex in the past, and I have asked for reimbursements for problems in different trips. For the most part they have been quite good, and they reimbursed me expenses with little hassle. The only time I had problems was when both my partner and I were insured under the same policy: We had different claims (mine for a delayed flight, his for a need to return to work earlier than expected) but I had to wait until he submitted all the documents for his refund before I could get my refund. Since then, we contract separate policies so that the problem will not happen again. But all together, I trust this company. "
"Tony, a Travelex representative, helped me reschedule coverage due to trip postponement because of Covid-19. He reflected flexibility and understanding in handling my request. I was so impressed that I immediately purchased insurance for a different upcoming trip even though the tour operator for that trip uses/recommends a different company. We have also used Travelex to obtain foreign currency before leaving the US. We also found this very convenient because we did not have to immediately find a currency exchange bureau immediately upon landing in the foreign country."
"I got sick and had to cancel my trip one day before flying. I filed a claim, got an email back with a form to fill by my doctor and what was required to proceed then got my trip reimbursed very quickly. Hassle free and very easy."
"We have used Travelex for many years and they are an excellent company. They make it easy to get coverage and deliver on what they promise. Terrific customer service! We highly recommend them."
"Wondering if you sold to another company. Could not find a field to designate a beneficiary. Why did you change application? Probably some “Brainiac” who doesn’t realize simple and easy is better than his/her new and better way. Very frustrating ."