"I have used Travelex many times for international travel and have been very pleased with the service. I usually get policy online but occasionally need t talk with a person. The person I talked with was very pleasant and quickly handled my questions. The first time I used Travelex was many years ago. My husband fell on an Trans Atlantic cruise. I contacted Travelex when we reached Europe and told them I would be filing a claim. On our return to US I was very pleased with dealing with Travelex. I have used you ever since! "

"Never have liked insurance salesmen. This time was different … in a good way "

"EVERYONE deserves a vacation, especially during extremely stressful COVID-19 times. So my husband and I haven't been able to travel for the past 5 years due to family losses; First was my mom-in-law diagnosed with stage 4 lung cancer which took her life just 6 months of being diagnosed. One week after she passed, my brother gets diagnosed with stage 4 pancreatic cancer and lost that battle 3 months later. Sad and heartbroken, his service was held on our 25th wedding anniversary. On the day of his service, my 89 year old sweet, loving, kind, generous and phenomenal mom suffers a heart attack. Thankfully, she recovered but since we care for her we have not been able to get away. We finally decide it's SAFE to travel for our 29th anniversary (Jan 30,22) and book with inspiration cruises. COVID-19, Delta Variant on the rise again, we still take care of mom so may be, not a great idea after all. We purchase travel insurance thinking "just incase we can't go" we will be protected and refunded. WRONG!!!! How do business take hard earned money from consumers in a quick second but when a refund is respectfully requested, they immediately say, "SORRY" you are not eligible for a full refund, even though you purchased travel protection. The cruise line kept $200 of our deposit "administrative fees" and TRAVELEX kept another $180. of our hard earned money stating, we are not eligible for a refund. Just like that we lost $380. and neither company cares to help us. Needless to say, we won't be traveling in January for our anniversary after all and are basically S*^% OUT OF LUCK. "

"The website is not user friendly and the site stop working in between. After the payment was submitted the site was not responding any message... almost thought it was a hoax site, sorry. "

"The rep was very helpful and patient!"

"Like many people, my trips have been rescheduled multiple times due to the pandemic. Travelex has been great about allowing me to make adjustments or rebook without losing my payments. "

"Great just great, friendly and knowledgeable people and I felt comfortable"

"Thorough explanation and prompt quote for each plan. A medical claim, handled efficiently and promptly while traveling previously with Travel Ex Insurance, insured my decision to again use TravelEx while traveling internationally. Thank youI "

"Fantastic and honored my previous policy"

"Talked with Jen and she was friendly and explained the product well. "

"Having never purchased travel insurance before I had some questions. My group's company encouraged us to call Travelex. When I finally got connected to a human person I said I had some questions and she directed me to go online to find the information. I asked again and asked a third time and her answer was the same - You can go online to find that information. Obviously I called for a reason since I had already visited the website. I felt like saying "Sure I can go online but now that I have you...". I relayed my story to the program director of my group's company and she was not happy."

"The rep was friendly and informative. He gave clear direction and suggestions. The product is expensive however. "

"Easy to purchase and to understand coverage. Easy to get documentation needed for application to enter the Turks and Caicos"

"Agents was very helpful explaining."

"I always use Travelex when planning "