"It was smooth and easy to get the insurance I needed. "
"Great service and professionalism always. Thank you Travelex Insurance."
"The rep I talked to was pleasant, knowledgeable and efficient. A very satisfying experience."
"When I called to set up travel insurance the person I spoke with was extremely helpful and explained the coverage very well."
"During these crazy times you have stepped up. I appreciate all of your knowledgeable staff and their can do attitudes.You will have my business!"
"Very fast and convenient. Also very affordable and would use again. "
"Excellent
Steven was very helpful "
"I was traveling and needed a specific type of insurance that needed MEDICAL coverage for Covid. So I purchased the wrong policy and went back and purchased another with minutes of each other and asked for a refund for the wrong one I purchased and never received it. "
"Polite and easy and quick"
"nice
very nice
very, very nice"
"While the pricing structure is attractive, with applicable insurance options for entire trip or specific components of a trip (especially compared to "in-house" insurance pricing offered by tour companies); However, I was a little confused with "basic" flight insurance versus enhanced option that included luggage coverage.
I definitely recommend this insurance provider."
"Signing up was easy but my trip is 3 months away and I haven't had to use it but I hope it will be just as easy if I do. "
"The Travelex Insurance agent who handled my call and request for insurance was outstanding. She was highly knowledgeable and competent, articulate and very easy to understand. She was able to answer all my questions in a clear manner. It was an excellent experience talking to her."
"Very helpful staff! They made sure I understood what I was buying.
"
"Akram is very good agent and cooperative."
A rep from Travelex Insurance Servic, TISReviews, has responded:
“Thank you for taking the time to express your concerns on ResellerRatings.
We reviewed your situation and determined that you had contacted Travelex Insurance regarding policy FIB17688 requesting an upgrade to include medical. A few minutes later you requested a premium refund. The Travelex Insurance representative requested proof that you had not departed on your trip. We were not able to locate a response from you and we did not realize that you purchased another plan that met your travel needs. We have canceled policy FIB17688 and issued a refund to your credit card used to purchase the policy. It may take 5 to 7 days for the refund to be reflected.
It is our understanding that you did in fact travel, so your other policy (FIPB11537) needs to be retained.
Thank you again, and we are glad that Travelex was able to resolve your concerns. Should you have any further questions you may contact us at TISReviews@TravelexInsurance.com
”