" I have my medi claim documents in courier and in any case i lost my claim due to their fraud and negligence I will sue shiprocket for my entire claim amount plus harassments to me.
People are writing here that shiprocket is fraud company and i am totally agree with them, that shiprocket is gang of fraudsters, they are extorting peoples money and valuable in name of logistics service, may be they are selling them in market and not delivering them. Worst service by shiprocket, awb no. 397950754801 send on 18/10 Udaipur and not yet delivered, worst service as first shiprocket took 3 days to pick documents and now not yet delivered. be away from this service. if someone really wants that their courier should deliver than never use this worst company.
"
"Been charged for 10 times the amount of my shipment in weight discrepancy. Also the dimensions mentioned are absolutely wrong. Been charged after 65+days of delivery. Had shipped a parcel which was 3.8 kgs been charged for 29.696 kgs. FYI it is physically impossible to fit almost 30kgs of weight on the dimensions provided by shiprocket. They are now asking me for proff. I asked them to show my parcel with proff which they denied saying this is the process. What a pathetic shipping aggregator. When you accuse someone of something alteast have the decency to prove it. Customer service is also pathetic. Disconnected my calls thrice by three different employees when asked for a supervisor "
"Shiprocket Customer to contact me on the best time for you read the issue is the issue is that even though it as a nice time in a great day ahead and send the money refunded to me if I have been working with the issue with this mail your account we are going well and I have a good time for"
"@shiprocket this courier company is doing complete fraud with their customers, We are trying to contact them since the last two month by phone calls, Emails, and Social media but we are not getting any calls or update from their side related our missing shipments and some amount which is blocked and unnecessary deducted from my shiprocket account,
we also shared missing shipment details with them but didn't get any response or support by them. following three untraceable/missing parcels.
AWB No.: 4867610419160
AWB No.: 4867610414853
AWB No.: 4867610413000"
"Had worse experience with shiprocket, Guys I personally recommend never use shiprocket
they have no control over their courier partners they keep buying time for not delivered items.
there customer care is worse they know only to say “sorry” or “I will escalate to my senior” and provide no resolution,
if you create ticket they will close with one liner answer “Location is having complete lockdown and expected EDD for this shipment is after 8- 10 days” . had never got any resolution to any of my problem.
These people are puppets with no authority....
Guys if you have balls provide resolution to ticket no. #1330843, #1330040, #1325155, #1311548, #1310485, #1310403, #1310245, #1278448"
"ONE OF OUR EXPENSIVE SHIPMENT HAS BEEN LOST BY SHIPROCKET AND NEVER PROVIDED COMPENSATION FOR THE SAME. U NEED TO REALLY LOSE UR PATIENCE & PEACE OF MIND IF YOU DO BUSINESS WITH SHIPROCKET !!!!!!! WORST TEAM!!!!!!!"
"ZERO SUPPORT FOR PAYING CUSTOMERS. I HAVE WASTED SO MUCH TIME CHASING THESE GUYS AFTER PAYING MONEY. do i sit with your chat support or waste time number of emails or do my business. save your self the pain and use something else."
"SHIPROCKET JUST CHEATING THE CUSTOMER ON NAME OF WEIGHT DISCREPANNCY,EVEN CALLED SEVERAL TIME TO ABHINAV,ANSUL,DEEPIKA,ETC BUT THEY NEVER PROVIDED ON WHAT BASIS THEY REJECT MY DISPUTE EVEN I PROVIDED PHOTOS OF ALL MY SHIPMENT.
MANY WAY TO DO PROFIT BUT IF START CHEATING CUSTOMER THEN FUTURE OF THIS COMPANY IS VERY PATHETIC NO CUSTOMER SHOULD GO WITH SHIPROCKET."
"Lost my 200rs with them on the first attempt. THE WORST THE **** DO NOT DO ANYTHING WITH THESE GUYS. SHIPROKET IS A **** A ****.
"
"We having account with shiprocket for more than years. but in the last 6 months especially in the last 3 months, their service in customer support is really gone worst as possible.
Reasons:
1. Zero Customer support to solve their problem. These guys following the ticketing tools to track tickets but without responding properly they are closing the tickets.
For example, We had our account managers named Rajesh Rana and Deepika Sharma. Both people working on a weight Discrepancies for nearly 500+ products with the shipping provider. They haven't solved the problem in time and closed the ticket without informing us.
To track them back as our balance nearly 1 lakh was involved in that issue, these Deepika and Rajesh never picked up the call even a single time where we tried to reach them in multiple numbers nearly 200+ times not even answered. Mails to their official emails (****@****, ****@****, ****@****) and their escalation emails not been answered to us.
Also, we tried calling customer support every time the new agent comes and says our account manager will call you back shortly in 5 minutes, it becomes days, weeks, and later months. we really become frustrated enough to loosing lakhs and lakhs of money just to them.
Another important part is this account manager like Anupama, Deepika wasn't answered our calls to solve our problems. My question to their management is why you are people paying salary to them just their responsibility to keep them as account managers? Or the other staff doing the same way?
I request everyone don't give a damn order to the Shiprocket as they cheating the people in the name of the service they do. Highly ridiculous act. Running an eCommerce company and provide great service to our customers and being integrated with these false and underrated people brings us in the bad face with our customers and putting us in the loss.
We cannot report them on google, or any pages where they are clever enough in hiding all the negative reviews.
To CEO Saahil Goel: Do you really want to run this business in such a way? Pathetic man. Do you remember we gave 5-star ratings on google 8 months earlier but all went bad really.
1. Also to Saahil Goel, is this the fair way to close the on going tickets which had valued for more than lakhs of rupees in weight discrepancies and not answering in the medium can solve the issue? though you got beautiful UI can solve everything?
When are you people going to solve the issue? I cannot put myself simply giving our hard earned money simply to you. "
"As a new client of Shiprocket, we faced lot of issues in API integration. I am very surprised the way Shiprocket team behaves as soon as we bought the account.
There is no one who listen in this company. Multiple calls, number of tickets have been raised on our issue.
We just received unwanted offers from Shiprocket and a simple message that ticket is being worked upon.
THERE IS ZERO SUPPORT.
Never expected such FAKE services from their end."
"1. Sometimes they are not delivering parcel to the assigned location , return to u back and they charged amount for that.
2.And if you call customer care for the complain, they don't listen the complain and if listen then they will not solve it(Only they raise the tickets).
3.Their weight calculation system is not good, Always they show your weight is wrong and calculate higher weight wise rate.
4. Their pick up is always and always delay by 3-5 days....
Not recommended at all......."
"Very bad, They deliver to the wrong address and after complaining they are not responding. Maybe they kept to use itself."
"Greetings,
AWB: 4867610154663AWB: 1504813385852
I understand you people might be busy and shortage of staff due to lockdown but you guys lost my parcel. Don't know what to do next?=>Your support team is not responding properly. After waiting for 30 minutes on hold and suddenly phone gets disconnected.
It was my fault.. I choose Ship Rocket for low cost but I found you guys charge less as you provide a cheap service.
We are using Amazon Transport Service (ATS) for our regular shipments. We send about 500-600 parcels daily, 30 days a month and they deliver it perfectly without delay.
Ship Rocket salesman calls and make face promises but one we get into trap, No one is there to hear us.
When you don't have capability to deliver Shipments, Why you promise and Charge us money in advance.
Seems like a fake company with fake support system.
Just tell me where my parcel is?, I will go and get it from anywhere."
"Horrible and worst experience ever....
1) Account manager never picks the call
2) on most of shipment they charges extra on weight discrepancy which is not real
3) during locked down they keep sending mails for RTO and all and writes that if action is not taken than we will not able to claim charges in future.
4) They keep calling for upgrade and said we will serve better if you upgrade, after upgrade NO SERVICE - NO SUPPORT
if this is not resolved will stop using shiprocket very soon."