"Ship-rocket have nothing in customer support team.
i complaint in ship-rocket for a order which does not reach at end customer and it shows it is delivered
i tried call support ticket raise and believe that they will do something but they do nothing even approx a week passed but they did't respond any info."

"We experienced their service last year and it was average. We thought of giving one more chance to them. However the experience is even worst. We have scheduled shipment within the city which as per them had TAT of 2 days. However few pick was with 3 days. Delivery was delayed like crazy and when we contacted them, they have just raised the cases and resolved them in the system without actual resolution. Overall services are really bad. Not advisable for e-commerce delivery as they do not have time sensitivity. They will not even share the escalation matrix. Many times customer will reject the shipment because of delay and your business impacts badly because of it. Many time their courier partner will not attempt the delivery and update as "attempted but customer was not available". Avoid the services offered by them as customer is more important. No point in losing customer because of bad shipment experience ."

"I am giving 1 rating because there is no 0 rating.this is a big cheating company. all the employees are bluff masters. they only speak lies. waste company ever I have seen in my life."

"FRAUD COMPANY.
FAKE DELIVERY ATTEMPTED ; ORDER NUMBER DELIVERED .
https://shiprocket.co/tracking/109129922140"

"Great courier company and low shipping charges"

"Till now i have used multiple courier services but undoubtedly shiprocket is the best."

"Happy with services, great shipping platform"

"Recently used shiprocket for my online shop and i think its best."

"Shiprocket is the worst logistics, pickup has been scheduled but pick up is done after two to three days. No proper response from support."

"NO - Big No - Don't use their services. Your parcel will get lost without any refund.

These are not reliable people. You may lose your package with them.

They don't have the good cooperation with their courier companies, And once you will lose the package they will stop replying you too.

You need to have plenty of time to take follow-ups from these people because they have started taking their customers on granting and now lease interested to reply to their customers.

Don't get caught with their prices shown on the website.

You will be overcharged many times. Even if parcel size is small and it's under 500 gm - they can charge 1 kg at any time. Their courier partners don't listen to them and these people also do not help to make a resolution between courier company and you.

Also, they say that they provide the insurance and will make you register with their company and once parcel gets lost they will not return your money.

Overall - the company is very poor in responding to you over your tickets.

For international parcel - it's a big not to take their services. They tie-ups with DHL and FedEx are just for the name. Your parcel will get stuck to the customs department for unlimited time and then it may put additional expenses to your customer too."

"As I have ordered one item from diva deal and the product's shipment was through you ... I received my item but when i opened the item ....it was fully damaged ....who will be responsible....my order number was DD137567"

"One of the best courier service and low rates."

"Domestic courier charges are best in market"

"can you give instant cod remmittance ? otherwise I am finding it best for my online business and offline too."

"I own a social selling platform and used to ship through different courier companies but with shiprocket all i was able to manage all the courier companies on a single platform"