"Purchased Welcome Bench 8, very happy with product/shipping."

"I ordered a room divider it was defective, I contacted company and a new screen was sent to me very quickly, I am impressed with the customer service. Keep up the good work "

"One of our company's main selling points as an industrial manufacturer is the sturdiness and durability of our machine. We have ordered a few of the carts since I located this website and they fulfil that standard we put forth for our own equipment. We havent had any problems with having them shipped in even though they come in two seperate box's. "

"I have ordered a plant stand an is very happy with the purchase .The service and updates on shipping were timely.I will not hesitate to recommend and will definitely shop again.Thanks for a pleasant experience."

"The only problem I'm having is alot of frieght damage that has to be replaced which takes 2 weeks at least."

"I had ordered a special tall rolling comfortable stool for working in a garage and this was the only place I could find it. The price was great and most surprisingly, it arrived ahead of their estimated arrival date. When I got it, I realized I had negelected to order the arm rests to which they supplied and delivered in nearly the same speedy fashion. Good site, good prices, and great service. I would recommend this to anyone. Thanks."

"I had an easy and smooth experiencing ordering from ivgStores. I ordered a set of 1000 poker chips in an aluminum case. The price was good. They arrived in perfect condition 9 days after I placed my order.

My communication with the company was very clear -- they confirmed my order, told me when the item shipped, and gave me accurate tracking information.

The product exceeded my expectations -- the chips are very high quality, with a heavy weight and nice feel.

I will be ordering from ivgStores again."

"I have been using IVG stores for several orders for 2 years... I have found my sales associate, Denis Martinez to be very professional and friendly. I have been sent tracking #'s to follow up on my delieveries which has helped very much... I have been informed of back orders which is understood in this business... I have now 2 more large orders to give which I have informed my sales associate already ... "

"I worked with Tanya to help me find a clock for my new office. She really worked with me to help me find the right clock, not just a clock that was "good enough." She wanted me to get what I wanted, so much so that after I was done talking to her, she kept looking. Then she followed up with me to see how my search was going. She was a real pleasure to work with and everyone in customer service should be as dedicated and pleasant as she is.

Also IVG stores has an amazing selection, is easy to work with and ships very quickly."

"BUYER BEWARE! PURCHASED A TABLE THRU THE 8 HUNDRED NUMBER ON THEIR WEBSITE. THE TABLE IS MADE OF METAL AND HAS A PAINTED SURFACE, THE PAINT JOB HAS LINES RUNNING THRU IT AND THERE IS THIS PIECE OF RECTANGULAR METAL ATTACHED (3 PLACES ONLY SO IT IS LOOSE] ON THE UNDERSIDE OF THE TOP. TRIED TO RETURN IT BUT WAS TOLD IT WAS NOT RETURNABLE. I WAS TOLD THERE IS A TAB YOU MUST PRESS ON THE WEBSITE THAT INFORMS YOU THE TABLE IS NOT RETURNABLE. I DID NOT ORDER IT ONLINE OR THRU THEIR WEBSITE, I CALLED THE 8 HUNDRED #. THE SALES REPS NAME IS ON THE PACKING LIST. I WAS NOT MADE AWARE THAT THIS PARTICULAR TABLE IS NOT RETURNABLE BY THE SALES REP OR I WOULD NOT HAVE ORDERED IT. CUSTOMER SERVICE HAS REFUSED TO STAND BY THEIR INFERIOR MERCHANDISE AND THEY REFUSE TO ACKNOWLEDGE THE FACT THE ORDER WAS NOT PLACED ONLINE AND THEIR REP SHOULD HAVE MADE ME AWARE THAT THIS TABLE WAS NOT RETURNABLE. I HAVE SINCE REPORTED THIS TO THE BETTER BUSINESS BUREAU. WORST EVER DO NOT ORDER FROM THEM!!!!!!!!!!!!!!!!!"

"DO NOT ORDER FROM THEM!!!! I ordered a girls canopy bed and when it came - it was built UPSIDE DOWN!!! Then after I called to complain - they didn't call me back in the promised 24-48 hours. I had to call after 48 hours and follow up. They said they were still waiting to get "confirmation" of the replacement parts. AND refused to give me a discount because they were ordering replacement parts at "No additional cost to me!!!!" Can you believe that???! My 5 year old is sleeping on the floor. I also tried to cancel the matching dresser I ordered since I am trying to cancel the bed...and they said they had to ask a manager if it's ok to cancel them!! I am seriously consdiering legal action if they don't give me my money back. Their customer service is horrendous!!! "

"ivgstores engages in deceptive practices and is a seriously shady dealer. I ordered a $400 product from them in May, 2011. They billed my card immediately despite not having the product. I was given FIVE different shipping dates...always a few more days...a few more days. They will never let you speak to a supervisor on the phone.

One week after the latest shipping date I called to get a tracking number and was told that the product would not be in stock for another 6 weeks. I tried to cancel the order and the rep said that would take 48 hours. Magically after 48 hours they said my order had shipped. Another week later I received an itme worth about $17 completely unrelated to what I had ordered. I called the vendor that ivg had fill the order and she said that ivg told her to ship me that item.

They knew that this was not what I ordered, but they were trying to play games to prevent me from cancelling my order. The only way to get your money back is to dispute the order with your cc company. Do not EVER order anything from ivg.

I would give them ZERO stars if that were an option."

"Please do not order items from their store. I had ordered a hope chest in 11/2010. Had the chest for 6 months. I hardly use it as it was for clothing storage. Went to open up the top (probably opened about 3 - 4 times in the past 6 months) Hinged ripped out of the wood. Company stated it was not a manufacturer's defect. I guess just a poor quality product. Extremely disappointed. "

"What a disappoinment! I ordered a chandelier and matching pendant lights for the kitchen, paid the electrican and had them installed. After that, I see THEY ARE MISMATCHED GLOBES. Seriously mismatched and guess what - the tab (which one has to look hard to see), says these are not returnable items... AND the shipping fees alone are outragous. This is not a competitor to the typicaly lighting stores, with decent return policies. If I had read reviews first, I would have realized this grave and expensive error. BOO to IVGSTORES!"

"I will never order anything from this merchant again. When I received the product I ordered, it was not as advertised so I wanted to return it. There were NO instructions or forms for return included with the item, so I called their customer service. I explained the situation to them and, after placing me on hold for a long time, they told me they would take the item back, but I would have to pay a 20% restocking fee AND the return shipping."