"Horrible company to do business with. Lied about product being in stock, I placed an order in the of Feb, I was told it would ship out on March 15th. March 16th I received an email stating that it was now back ordered till April 25th. I decided to wait. A week later they took out $1500 from my account (with no product) & when I called I was told that it was now back ordered till the end of JUNE! Got my $ refunded immediately."

"I have also had a very negative experience with "ivg stores." I ordered a 152-pound credenza to hold my TV. The shipping cost was outrageous and included only curbside drop-off - I had to pay an extra $100 to have them actually bringing this huge, heavy item inside the house!!! The shipment was not handled by IVG - they handed it off to two different rude and unprofessional shipping companies that I've never heard of (Home Direct USA and N.E.T.) who have totally and unapologetically mishandled the shipment. They've had to reschedule my shipment at the last minute three times and, so far, I've missed two days of work waiting for shipments that didn't come. I will write further after I get some more information, but for now, my advice is DO NOT ORDER ANY LARGE/HEAVY ITEM FROM IVG. I've ordered literally hundreds of items online over the years and have never had such a frustrating experience. I plan to make reports to the better business bureau and the attorney general's office. I'm sure IVG will write back that they are not shippers and my beef should be with the shipping companies, but that will just serve to underscore why IVG should be avoided."

"I wish I had read all the reviews before I ordered something for a Christmas gift. It was supposed to be shipped before the end of December but I was not told that when I ordered. So OK, I figured it was fine although I would have to pay another shipping cost to send to my son who would have been back in VA by then. Then a new ship date of January I believe. Then the end of March. I had not heard a WORD from them, so emailed and asked the other day. Well now it will be June. I wrote an email, explained my frustration and got a stock response. Wrote again and suggested someone go back and reread what I wrote and answer accordingly. Got a better response but still does not begin to deal with my total and absolute frustration. I will never order another thing from this place. Am leaving it up to my son as to whether he wants to wait to see if it comes in June or cancel and buy something very similar and about $30 less on Amazon."

"Terrible customer service! They lie to you and tell you your order will ship in 2 weeks, but they don't tell you that it will take them 2 weeks to even process your order, then another 2 weeks to contact the manufacturer and have a ship date available to me, then they change your ship date for another 2 weeks, i placed my order on Feb. 1 and now my new ship date is March 29...really???? yes they may have low prices, but if i knew it would take this long i would have paid full price from somewhere else with no headaches and enjoyed my coffee table by now...i will never purchase from here again!"

"As has been previously mentioned, ivgStores is only a "broker" with many websites that serve to front their products. I bought 3 barstools and was somewhat unhappy with them (quality of build and the fact that they arrived damaged).

I wrote a review directly on the website that I purchased from (one of the fronts for ivgstores), but my review never posted (it was unfavorable and I believe it was not allowed to pass through their filter). I even verified my email address to validate the review, but it still did not post on the website.

Next I contacted the ivgstores customer service department and was directly told that my product was unreturnable. The customer service representative was rude and her exact word to me were "you cant return it at all. It says it right on there (referring to the website)." I returned to the product description page on the website, under the 2nd tab from the left, 3rd paragraph, 2nd line, in FINE PRINT, were the terms of no returns whatsoever... right under a paragraph stating how the company was fully committed to the satisfaction of their customers. It was rather well hidden.

I called back customer service to mention that not only was the return policy not clearly displayed, but it was well hidden. Further, when I checked other products on the website, none of them were returnable. I was then told by a 2nd customer service representative that some products were returnable and some weren't -- leading to variable return policies. I feel that this is an outright misrepresentation and other reviewers seem to corroborate this.

Ultimately, I feel that this company has limited resources to provide their customers with support. Since they do not sell or supply anything themselves, I would be very cautious in dealing with them. They simply cannot back up a sale if there is a problem.

If you receive a product and you are happy with it, you should be fine. If there is a single problem, you will have minimal support. I personally think the NO RETURNS policy is well hidden on purpose.

A few positives are that I have always been able to get in touch with a customer service representative (however rude) and their managers are polite and professional. Sadly though, when there is a STRICT NO RETURNS POLICY, it doesn't really matter how nice their customer service representative is.

Also, shipping was free for my item and I received it rather quickly. Too bad it arrived in a damaged condition.

Buyer beware. "

"ivgStores.com is an internet-only business that provides an online front-end for ordering hundreds (if not thousands) of items that other vendors supply. ivgStores does NOT stock or ship anything; it simply acts as a middle-stop between you, the shopper, and suppliers who don't deal directly with the public. It's very important to be aware that whatever you're buying is going to be drop-shipped to you from the supplier, NOT from ivgStores. Your order ultimately will be at the control and mercy of that supplier. Most facets of the transaction - availability, returnability, shipping dates, etc. are controlled by the supplier, not by ivgStores.

To the end described above, ivgStores does its job fairly well. Their website is well organized and reasonably easy to navigate. Based on my particular furniture purchase, their prices are very competitive.
Their customer service (email and telephone) was very responsive and supportive.

However, there are some mitigating issues regarding my specific experience with a baker's rack from ivgStores that I'd like to share:

1. The item I purchased was not returnable - AT ALL. Be very careful to determine if what you're ordering can be returned.

2. The links on the product's description page at ivgstore.com described a U.S.-based manufacturer. As it turned out (and to my chagrin), this item was made in China.

3. NOWHERE in the product description did it say that the item I was interested in came in complete kit form. This is an egregious (and intentional?) gap in the description.

4. The quality of the furniture matched its relatively low price. At best, I got exactly what I paid for. The furniture (shipped from Cramco in Philadelphia but made in China) had cheap joint welds, inconsistent coloring, and the most minimal and insufficient assembly instructions possible. Fortunately, I am VERY handy. I can't imagine the average person figuring out how to assemble this thing from the single, 6" x 8" instruction sheet.

5. Shipping was somewhat slow. ivgStores indicated that the item was in stock and took my order on a Tuesday morning, but the item didn't ship from the supplier until one week later. ivgStores is very careful to indicate the shipping times on their website, so they're covered on this issue, but I still don't understand why such a delay is necessary.

6. After waiting a month after posting my very honest review on the ivgstores' website, I find that they have refused to post it. In fact, I was unable to find any reviews on their site that took issue with their policies. That speaks volumes for the company's ethics.

Overall, I can marginally recommend ivgStores, but only with the caveats mentioned above.

****************** IMPORTANT *******************
ALWAYS READ REVIEWS IN THIS FORUM WITH THE FOLLOWING IN MIND: EXTREMELY FAVORABLE REVIEWS FROM PEOPLE WHO HAVE ONLY REVIEWED THAT ONE STORE AND NO OTHERS SHOULD BE TAKEN WITH A GRAIN OF SALT! IT IS EXTREMELY EASY FOR STORES TO "PLANT" THEIR OWN FAVORABLE REVIEWS USING BOGUS EMAIL ADDRESSES. I RECOMMEND YOU PLACE LITTLE VALUE IN THOSE "ONE_STORE_ONLY" REVIEWERS AND PAY MORE ATTENTION TO THOSE REVIEWERS WITH A LONG HISTORY HERE AND WITH MANY SITES REVIEWED.
************************************************
"

"IVG Order Number: 2376178

I was looking for a specific bar stool at it was available at the lowest price (approx. $200) at ivgstores.com. After reading several negative reviews online, I was a bit wary about ordering from them. However, their getting a favorable BBB (Better Business Review) rating significantly increased my trust in them and so I decided to take a chance and place the order. My research also indicated that for most products ordered through ivgstores.com, the item ships directly from the manufacturer/wholesaler/distributor to the customer. It was the same in my case. The item arrived in perfect condition. On the ivg web site, it was described that the item would ship in 1-3 business days. It actually shipped after 5 days. I contacted customer service once (via e-mail and telephone) to inquire about the shipping status and I am happy to state that their customer service is quite good. It was a pleasant overall experience buying from them and I will likely order again from ivgstores."

"I had hear a ton of bad things about the IVGStore via the internet.

Against my judgement, I ordered a bamboo curtain from them because the price was 20 dollars cheaper than anywhere else.

I never got an email reply when I emailed them about availability so I would say the customer service was only so/so which is why I am putting 4 stars not 5 HOWEVER:

My order shipped the same day
It arrived via FedEx 2 days later
It is EXACTLY as described
In excellent condition

Therefore, I am very satisfied with IVG. I will order from them again and I think it is wonderful they took the time to reply below.

I would recommend them from this point forward! :-) "

"This item,Avalon 3 piece childrens table and chair has been very well used by our grandchildren and myself. The quality and construction is very high, the chairs, which I also sit on, are sturdy and the finish is very good. I have compared this set to those in other stores and there is no comparision. This set will be used for at least three more years due to the size. I have nothing but good things to say about the product I ordered, the arrival time was almost to the date I had been told and I expected it to take longer than it did. I plan to order another chair to add to the set. Others that see this set are surprised with the quality and how well it fits into the deco of my home."

"My wife and I ordered a formal dinning room set from an IVG store called Dinningroomfurniturecollection.com. When we ordered it the web site stated on back order till Jan 11. On Jan 11 I called and their customer service rep stated that it was in and our order was sent to the carrier for them to pick up and deliver. All retailers in the area when we were looking for one stated that a special order would take 45 days at least to get it in, so this wait did not bother us. When we originally we had 4 of the 6 chairs that came with the set exchanged for different ones, so this was a more complicated order than most. In Feb the carrier called and set up delivery. All was delivered and the table and chairs were better looking in person than pictured on the web site. With the money we saved the wait was well worth it. We have told many of our friends and the ones that have seen the set are so surprised that we found it on the web. Thank you IVG! "

"We ordered quite a number of wooden magazine racks from this company after searching the Internet for the best deal. They are very nice-looking racks and very reasonably priced. Since we were buying so many, they even gave us a quantity discount and gave us a custom shipping price for delivery by truck. Delivery was within a week. The racks were as promised and super easy to install. We would definitely use this company again."

"I was looking for bar stools in my kitchen counter. I wanted to get retro/crome stools. The MGF did not send out swatches so you had to order off the color chart online. I order one bar stool,color was ok but the style was not perfect, so I order another similar style same color. The second stool was perfect so I order 4 more stools. To return the first item was a restocking fee and I would need to pay for shipping. Since I have three kids and the first stool match ok, I decided to keep it just in case they have friends over. On all three orders I did get the items timely and if I had questions I got responses quickly. On the last order one stool had a small tear, so I had to send an email of damage and they send me another one. I would order from them again. They are a large online retailer and they offer alot of products at a good price.

ordered 5 Bar stools from them. I order one which liked the color but not the style so I order a similar one.
"

"Ordered an item from this site. With order confirmation, had an estimated ship date 9 days later. It never shipped, so after 2.5 week, i called customer service. They stated "it was probably enrote". 21 days after order, still no product. Checked order status on the stores website and order was cancelled. No email letting me know, no refund, nothing. Still waiting on money. Bad buisness."

"DO NOT buy from this store EVER!!! Or you will be seriously disappointed. We bought a bedroom set (unfortunately, we did not read the reviews of this store before buying). They screwed up the whole order. Instead of a single dresser we received a double dresser. We also were charged twice for a chair and a mirror. We did receive two of each which we didn't order or need. It's impossible to return the items. Noone calls back even though they say they will call 100%. It's impossible to get the credit for the wrong items paid. And we can't get the single dresser we originally purchased. It's been a month we are trying to resolve these issues peacefully. They just keep on telling that "in two business days" somebody will contact you to schedule a pickup and deliver the correct item. Never happens! We are going to wait for another week. If they don't resolve anything then we'll file a law suit against this company.
NEVER-EVER deal with this company!!!
"

"Feb 3: Ordered 6 dining room chairs in brown
Feb 26: After more than 3 weeks, they called to tell me they didn't have the chairs in brown anymore. They said that I could get a refund, or I could have the white version shipped out by the following business day. I chose the white version.
March 3: I called to get the shipping number and was told they were delayed until March 26
March 24: I called and confirmed that they would ship March 26
March 30: I called to get the tracking number and was told they didn't ship. They said they would ship the following day.
April 1: I called to get the tracking number and they said they didn't have shipping information yet. Please call next week.
April 5: I called and was told they they haven't shipped. They will ship sometime in the next couple days.

This is the worst experience that I can remember with any retailer. I'll update this when I actually receive the chairs."