"Though there was an initial mix-up with the delivery of my computer table, the customer service dept. was responsive and pleasant and remedied the problem to my satisfaction."
"I needed a video console that would fit my stereo equipment with a particular size, style and color. I had searched man new and antique furniture stores, including online stores. Ivg had exactly what I needed and at the best price, compared to other online resellers. I ordered regular shipping and twice the item arrived damaged by the freight company. I was ready to give up and Ivg's customer service offered to upgrade to white glove delivery on their dime t get the console to me in good shape. Alternatively,they offered to refund my entire purchase price. I opted for the white glove delivery and my console arrived in ndamaged condition. My stereo equipment fit perfectly and my living room is now complete. I am a very happy customer to have been taken care of so thoroughly, including prompt and assuring e-mails when things didn't work right. Thank you IVG!"
"It was a pleasure dealing with Tayna from ivgStores! In today's world where customer service seems non-existent, I have to say I was pleasantly surprised by Tayna's responsiveness and commitment to my satisfaction! It was refreshing!!!!"
"I purchased an item from here which looked great but didn't quite fit our umbrella. Initially, we had a small issue with return but refund was processed to my complete satisfaction. ivgStores offers great value and good customer service."
"I recently ordered a Storage Trundle bed for my son. When it arrived, the trundle frame was cracked along the real wood grain. I contacted IVG stores and submitted pictures of the defect. Tiffany, my customer representative, did a great job of keeping me informed of the status of a replacement. We did receive a replacement, completed the bed and my son is LOVING it! Thanks Tiffany and IVG for excellent customer service... I truly makes a difference!! "
"I ordered a physio trainer from IVGstores and it was promptly delivered. However, it didn't work properly. I don't know if it was shipped that way or was damaged in transit.
I promptly called IVG and was connected to Jessica. She was wonderful. She got me a new machine and just as important, she kept me informed of the progress of replacing my machine every step of the way. The new machine is great. I love it. Thank you Jessica and thank you IVG stores."
"Great stools. Super fast shipping. Accurate pictures, great store"
"I ordered the Carlo Wooden Stackable Chair for my office. They arrived fully assemble in perfect shape! They are exactly what I ordered and the customer service was great!!! They are beautiful!!!"
"On May 15, 2011, I placed an order for a dining room buffet with IVGstores via diningroomcollection.com, order number 2808980. Shortly after that, I received a notification that the item was supposed to ship by June 22, 2011 (at the latest). Then I got a message from HomeDirect USA indicating that they got the order for the buffet and that they were handling delivery. I then got several subsequent emails from IVG that they item had been picked up and was scheduled for delivery on June 22. On June 21, I hadn't heard about a delivery window so I called IVG to find out what was going on. They confirmed that the item had been picked up, but were working on a delivery date and time. As it turns out, their carrier, Home Direct, apparently LOST the item. And so I had to place the order again and wait another 6 weeks for the item. I got a call from HEP (the new delivery company) that the buffet was on its way and would be delivered on August 8 between 1-5. At about 12:45 pm I got a call from the driver telling me that the truck they were using was so big they were having trouble navigating the roads to get to my house (in the middle of the city of Chicago -- not a remote mountainous area surrounded by dirt roads) and did I have any suggestions on what they should do? Since I am not, myself, a long haul semi driver, I really wasn't able to help. When they finally arrived, they asked me to come out to the truck, because the item they were to deliver was damaged and not usable. THe back of the truck was strewn with broken furntiure and damaged boxes tossed on top of one another like trash. After waiting 12 weeks, I still didn't have a buffet. Fool me once, shame on me. Fool me twice...I demanded an immediate refund plus interest, given that I had paid interest for 12 weeks on an item I would never get and that I had taken off from work twice waiting on an item that never came. While they refunded the purchase price, they refused to pay any interest. Given the spectacularly bad experience, this should have been a given. I will never use IVG stores, HomeDirect USA or HEPDirect every again, and I strongly suggest you don't either. I would have given them a 0, but unfortunately that was not an option."
"While there were a few hick-ups along the way with delivery and ending up with a defective bench leg, still I would rate this a decent transaction. This is based on the service I received when it became necessary to order a new bench. We worked with Tanya Kastel and she made the re-order run seamlessly."
"I have puchased several units of the stackable shoe rack in black finish. I am totally satisfied with the quality of the product. Not only is this the best-looking shoe rack I have ever owned, but it is durable, easy to assemble (took me 5 minutes flat for each unit)and they are stackable. I have lined two walls of my closet with these towers (stacks of 6 units each) and there is no "leaning tower of Piza" effect. It looks elegant and is functional at getting your shoes off of the floor space."
"Excellent service, got it right the first time, items delivered quickly, excellent quality. Gave the best price and one of the few vendors that had 36" barstools. I'd highly recommend ivgStores."
"I have been shopping IvgStores for a while now and I have been absolutely satisfied with the level of quality of products and services."
"A packaging problem prompted a call to Customer Service. My call was answered by a human being here in the uS and the ensuing discussion could not have been more collegial. The result was my problem was happily resolved. Due to the nature of the problem there were several email exchanges, each courteous and to the point, not the prefab nonsense we have been forced to listen to lately. I would buy any product from IVG STORES as they truly stand behind that which they sell. Hopefully you never have to speak to Customer Service, but if you do; you too will sing their praises."
"Good price on just the item I wanted. I had to use previous order info to find the item but I finally found it."