ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.46/5
Chance of future purchase:
3.16/5
Shipping & packaging:
3.01/5
Customer service:
2.92/5
Return/Replacement policy:
3.04/5
Featured Review


Verified
5/5

2024-03-12

Dewalt Parts

"I recomand with confidence.Greetings from Romania Europa"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-12
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. ”


Verified
5/5

2024-03-10

Makita table saw dado blade set able to use again!! THANKS

"I have a 25 year old Makita table saw, I lost the dado blade flange/nut set. All of the retail stores that sold
replacement and accessory parts are no longer around.
Fortunately, I came across this website which had OEM parts. As a matter of fact, this website still has
all OEM parts for this saw. What a relief, I did wait 60 days for the parts and shipping cost was a little
high, but considering having to buy a new saw, replacement parts a much better option.
Thanks for getting my saw back in working condition.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-03-10
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.”


Verified
5/5

2024-03-08

Oem parts

"I needed to replace the brushes on a dewalt miter saw
I picked up a set on Amazon and after installation, they sparked and smelled like the motor was burning. I flipped over the originals and it worked correctly. I ordered oem parts from ereplacement. Installed and sawing well. Shipping was prompt and accurate.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-09
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback.


Verified
5/5

2024-03-08

Right parts fast and easy

"Perfect. Cost OEM exact fit replacement parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-03-09
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review! That's great to hear and we appreciate your feedback.”


Verified
5/5

2024-03-08

Got my KitchenAid Mixer fixed!

"This is the second time ordering from eReplacementParts and got both of the kitchen appliance fixed because eReplacement Parts had the parts we needed.
The last order took a bit longer to receive due to factory not shipping the part it was over a month, but worth the wait! I appreciate great customer service to keep me informed of ETA of my order. Order arrived and I got my KitchenAid mixer fixed which has sentimental value, so happy we were able to fix it.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-09
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback. ”


Verified
1/5

2024-03-08

air compressor parts

"I called to place my order due to receiving wrong compressor pump from another co. so I gave the lady all my model and serial numbers and a description of my compressor to insure I got the correct parts. I was assured it would be a guaranteed direct replacement. the part that showed up was the exact part i returned to the other co. when i called back and explained the problems i was told it was the correct part. not even close. then i needed to buy a conversion kit for my pump. so I did. when it showed up it was a $4.50 compression fitting and 12 inch pvc hose all 1/4 inch. that kit cost $62.00. and no way to install it on my compressor. when i went to return it they wanted me to pay return shipping. after a couple more calls i finally got them to handle shipping. the pump sent was too tall. missing a port for a pressure switch, flywheel had to be replaced with my old one. had to purchase fitting from my local hydraulic shop and buy a gear puller to remove old flywheel. so much for direct fit. what should have been a thirty minute repair ended up taking three weeks. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-09
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for the review. We are sorry to hear about your experience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review. ”


Verified
5/5

2024-03-07

Pull cord assembly

"They have all part’s in stock and are name brand. Will use them again "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-09
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. ”


Verified
5/5

2024-03-05

Always have the parts

"Needed parts for a log splitter. Have them within 3 days."


Rep reply posted 2024-03-05
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.”


Verified
5/5

2024-03-02

Pleasant and prompt service

"The part I needed was listed as out of stock so on a chance I put it into the cart and there it was listed in stock
So I called and was informed that it was, indeed, in stock
We completed the order and in a few days my Oster blender was back in business
"


Rep reply posted 2024-03-03
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.”


Verified
5/5

2024-03-02

Fast and accurate

"I found my go to place for parts. Easy to navigate and find what I needed. Costs a reasonable and once my order was ready I received it within a couple of days."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-03-02
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. ”


Verified
1/5

2024-03-01

No Return Label , No Refund

"You sent the wrong items to begin with, ordered and paid for the part I was supposed to get, received a call asking for part numbers on each of the wrong items you sent to begin with, was supposed to receive a return label from you so I can get my money back for the original order and have received neither the return label or my money"


Rep reply posted 2024-03-02
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”


Verified
5/5

2024-03-01

Excellent as usual

"Got the right part and got it on time. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-03-02
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review! That's great to hear and we appreciate your feedback.”


Verified
3/5

2024-03-01

Not the same

"The replacement ceramic bowl for my 2.5 fits my 2.5 q crockpot but must be slightly talker because now the lid won’t close securely. If I snap one side closed the other side pops up. This must be due to the pot size being slightly bigger than the original. That said the cost with shipping almost cost as much as a new crockpot but the ease of ordering and time I received the product was very efficient. So the customer service was very good. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-03-02
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.”


Verified
3/5

2024-03-01

Please STOP using Fedex for your shipments!

"Fedex Ground is just delivery fail after delivery fail.
You shipped out with them on 2/13. They failed to deliver before our close of business for over a week.
Out of desperation, we requested it be left at a branch so we could pickup - which is very inconvenient for a small business.
It just got to the branch on 2/28!

PLEASE find another way for basic shipments!
"

Detailed Review Benchmark + -
Overall product shipping and delivery process

Rep reply posted 2024-03-02
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for your review. We appreciate your feedback. We are sorry to about your experience with shipping. We only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something were to happen to the order during transit. We apologize for any inconvenience. ”


Verified
2/5

2024-03-01

Information failure

"I needed a part for a food processor. I gave the Model number and saw what looked like the correct part. However, it was similar but did not fit. The information must have been wrong or incomplete. When I called the company, they did not know what happened and had no alternative. They did give me the phone number of the manufacturer whom I called. They sent the correct part. I sent the part back; I'm still waiting for a refund after two weeks. (I had to pay shipping.)
More frustrating was I put in my original search routine the model and manufacturer and ereplacementparts came up on top. So, I figured it would have the correct part. NADA. Bottom line: go with the original manufacturer.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-02
A rep from eReplacementParts.com, PartSelectAM, has responded:

“Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.”