"Parts did not fit and no one ever responded to my emails or support inquiries. They did hound me for days to leave this review, so here you go. I would not purchase from here again as I am stuck with about $40 of parts that I cannot use and no mechanism that works to get support.

Further, when I first started my inquiry for support my order was listed and could be found. After the third attempt it was no longer listed and the system could not find my order. "

"And they were actually the parts I was looking for. Thank you so much!"

"Good service. Prompt, correct & friendly."

"I ordered 2 toaster parts from this company and they never shipped and wouldn't cancel the order."

"Bought 7 different parts for different machinery, tools, & yard equipment. So far every single part fit and worked as intended. Also love the competitive fair pricing that are reasonable!

-Plastic Pan Tub fit like a glove for my Tile Saw! Thank You "

"...with eReplacementParts.com. This was my go-to online provider for parts for all the good reasons anyone would choose an online retailer. And judging by the amount of poor comments in the last few months, some folks at this company have seriously dropped the ball. Apparently they are in the middle of restructuring their warehouse location(s) and that is the reason given for the issues at hand.

Except mine was a drop order from Echo ...or at least it was presented as such. I ordered and paid for 6 items for some Echo equipment I have. The order was placed 1/11/24. Almost a month later I have yet to receive the parts nor any updates on shipping. In a phone call to eReplacement.com (2/2/24) about the status of my order, I discovered they were holding *FIVE* of the six items I ordered until one back-ordered part comes in ...which would not be in for at least another week ...maybe. Because of this inane policy, I cannot repair one of the two pieces of down equipment. I suspect this is all about eReplacementParts having pay out additional shipping charges for the back-ordered part. I can't see any sane reason why a paying customer should have to wait on one back ordered part to receive the rest of their paid for order. In speaking with the rep, she offered NOTHING to address my issues. In fact she spoke very little; showed *ZERO* concern and I had to ask, repeatedly, if she was still there on the phone with me.

Adding insult to injury, I can no longer access my online account with them; the feedback I receive says my password or email is bad and I know that is not correct. Attempts to update my password do not result in getting the email link in order to do it; I've tried multiple times on multiple days. And no, it doesn't show up in my spam or trash or even on the web page for my email provider; it just doesn't show up.

It pains me to have to say this because this used to be a really good company: if you are looking at using these folks for ordering repair parts, STAY CLEAR of eReplacementParts.com. Maybe they can get their once good reputation back, IDK, but right now they are the perfect example of a totally mismanaged e-retailer ...taking your money and not really caring about or addressing the customers concerns. I cancelled my order and I won't be back. "

"Part was not required and return process was easily done."

"I ask for some parts for a ryobi tablesaw rts 12 and just send me an o ring and for the order pay 67 dlls"

"no explanation, no email updates except one to ask how the experience was. So far haven't had an experience since I haven't received my part!"

"The switch kit was complete with switches, screws, mounting bracket and label trim. The part arrived in a few days and worked perfectly."

"Just what I ordered. Came in a reasonable amount of time."

"The site was easy to navigate and parts were correct when they came, thank you! Only negative was the cost of shipping seemed a bit high."

"It shows me only one price and no Retail Price. All parts looked up are like this. It's very nerve racking while trying to run your business. Thanks Michael Caplick ***-***-****, Cut-Rite Small Engine Repair "

"i have not received any parts, the tracking is not moving"

"I used the parts selector on your site to replace a part on my mower. Part I order took a while to show up and when it finally arrived, it didn’t perform the function intended! I needed a N. O. Relay switch. I received a N. C. Relay. The item is useless to me. I’ve sent two emails to the customer “service “ department.
Good luck people….. Make sure you’re ordering the right stuff. "