"Very great customer service and customer friendly excellents."
"This being the 1st time buying car parts online I was a little skeptical at first but decided to try as I was in no hurry to get my pickup running. Although I could easily get what I needed from my local auto parts store, the pricing from Carparts.com was less than my local parts store, even with shipping! Glad I went for it! The parts were excellent in fit and finish and have been working perfectly since installed. They arrived packaged very well. Great products and shipping was quick. These folks are great to do business with! Will definitely recommend to friends and family and will purchase again when needed. Thanks Carparts! Great company!"
"Ordering was easy, price great, quality is OE. Mirror was identical to factory. Shipping was fast and packaged well thanks for the great experience. Rcvd 4/5/24
"
“Thank you so much for the fantastic 5-star review! We're thrilled to hear that ordering was easy, the price was great, and that the quality of the side view mirror exceeded your expectations. It's wonderful to know that the mirror was identical to the factory one and that shipping was fast and packaged well. We truly appreciate your feedback and are grateful for the great experience you had with us.”
"The headlights that I ordered came very quickly and super well packaged. I will be patronizing Carparts.com again."
“Hi FierceMoth-25172,
Thank you for the fantastic feedback! We are thrilled to hear that your headlights arrived quickly and well packaged. We can't wait to have you back as a customer again soon!
Thanks,
Emmy C.
Customer Advocate Team”
"Order over phone. Great Service and patience staff"
“Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience ordering over the phone and that our staff provided excellent service. We appreciate your business and look forward to serving you again in the future.
Warm regards,
CarParts Team”
"Got just what I needed. Fair price, works perfect. "
“Hi Reviewer2982583446,
Thank you so much for your kind words! We're glad to hear that you found our product to be just what you needed and that the ordering process was easy for you. We aim to provide quality products at fair prices, and we're delighted that it's working perfectly for you. If you ever need anything else or have any questions, feel free to reach out. We appreciate your business!
Thank you,
Norylin T.
Customer Advocate Team”
"It’s so great doing business with this business, I’m so happy. I will recommend to all my friends and family. "
“We're thrilled to hear about your fantastic experience with us! Thank you so much for your kind words and for recommending us to your friends and family. We truly appreciate your support!
Warn Regards,
CarParts Team”
"Very helpful about the situation!"
“Hi Reviewer1408005392,
I'm really glad to hear that you found our response helpful! If you need any more assistance or have any other questions, feel free to reach out. I'm here to help!
Thank you,
Shebet C.
Customer Advocate Team”
"Carparts.com comes through again!! Part arrived two days early, fit perfectly and the price was way better than any other online source. "
“Hi mbasssd,
We are happy to hear that you are satisfied with the part that you ordered from us. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"The part I orderd was suppose to be delivered 03/28/24 and now i received tracking information that it MAY arrive on 03/30/24. I will be traveling now with a broken tal lamp lense. The reason I ordered from Carparts was because of the price (of Course) but because I thought it would arive before I had to travel!!!"
"Our driver's side mirror was badly broken, but the housing stayed intact. Carparts.com had the compatible glass and backing plate. Delivery was very quick, and the price was excellent. Installation took just minutes without needing tools. We are now going to get the vehicle inspected. We give Carparts.com two thumbs up! Thanks"
“Hi mallonb52,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"I like carparts staff very professional and very knowledgeable and I love the video break down and set up"
“Hi Reviewer1866231938,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
Regards,
CarParts Team”
"I got exactly what they advertised, no surprises, no disappointments. They said it was oem and would fit on my car, no issues. They were right. The replacement was remove the old one, plug in the new one. Now my back up camera gives a clear, distinct image. I would recommend dealing with Carparts without hesitation and with complete trust in them, their products and their service."
“Hi brucesudduth,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
Regards,
CarParts Team”
"Had the part I needed. Arrived in a timely manner. Would recommend "
“Thank you for your feedback! We're delighted to hear that you found the part you needed and that it arrived promptly. Your recommendation means a lot to us. If you ever need assistance again, don't hesitate to reach out. We're here to help!”
"They delivered what I ordered when they said they'd deliver it and at a very competitive price. Very happy customer! Subsequently I placed another order. Same result."
“Hi esmojo,
That's fantastic to hear! We strive to consistently meet and exceed your expectations with every order. Thank you for your continued trust in our services. If there's anything specific you'd like to see improved or any additional support you require, feel free to let us know. We're here to ensure your experience remains top-notch!
Thanks,
Emmy C.
Customer Advocate Team”
"Order transmission, it was received. Sent in core for return and been given the runaround about receiving my core deposit. Don't do business with this seller. Fair warning
"
“Hi richardrael,
Thank you for sharing this review about the core return.
We apologize if this has caused you any inconvenience. We have coordinated with the vendor and made a follow-up about the refund for the core return. We will provide you an update once we hear from us.
Thank you.
Shebet C.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi alla60,
Thank you so much for taking the leap and giving us a try! We're thrilled to hear that your first experience buying car parts online with us exceeded your expectations. Providing quality parts at competitive prices, along with fast shipping and excellent customer service, is what we strive for. We're delighted that the parts fit perfectly and are working well for you. Your recommendation means the world to us, and we look forward to serving you in the future. If you ever need anything else, don't hesitate to reach out.
Thank you,
Norylin T.
Customer Advocate Team”