"Very great customer service and customer friendly excellents."
"Carparts.com is the first place I go looking for parts, cars years are 1992,1997, and 2008. When I do find my part it is all timely shipped, even receiving before date they stated."
"Very easy process when working with Six over the phone. Very professional…."
“We're thrilled to hear about your fantastic experience with Six! We're grateful for your kind words and glad that Six was able to assist you so well. Thank you for choosing Carparts.com!”
"Shen from customer care was good help in resolving some issue."
“Hi lol1329649813,
Thank you so much for your 5-star review! We're thrilled to hear that Shen from our customer care team was able to help resolve your issue. We appreciate your kind words and your support of Carparts.com!
Regards,
CarParts Team”
"I needed a new back taillight (not my fault) and my son-in-law suggested I order from Carparts.com for $75.++, and he would install for me. Instead of paying the $241.++(for the exact same part) from the business I have my car serviced, plus their $50.00 installment fee(for 1/2hr.labor). Since my son-in-law lives out of state, I chose to ask my mechanic why they were charging such an exorbitant part price and he said that's what he is charged from his ordering service. But if I order the part myself and bring it to him, he would install for his $50.00 labor price. So that's what I did and saved myself $241.++ and had it put in as soon as it arrived! Thank you, Carparts.com and I say thank you to my mechanic for graciously allowing me to order my own part and bring to him to install and bypass that HUGE middleman upcharge in car part price!!"
“Hi gratefulnana,
That sounds like a great money-saving move! It's always wise to explore different options when it comes to car repairs and parts replacement. Ordering the part yourself and having your mechanic install it for a reasonable fee is a smart way to avoid unnecessary markups. It's nice to hear that your mechanic was accommodating and willing to work with you on this. Enjoy your newly installed taillight, and kudos for finding a cost-effective solution!
Thank you!
Shebet C.
Customer Advocate Team”
"Easy transaction, older/hard to find parts. Thank you. "
“Thank you for the amazing review! We're thrilled to hear that you had a great experience with our fast shipping and easy transaction process. We're proud to offer a wide selection of older and hard-to-find parts. Thank you for choosing Carparts.com!”
"Genuine Toyota parts for a fraction of what the dealer wants. Ebay sells “OEM QUALITY”…. For 1/3 of this price but I wouldn’t trust them. Highly recommended & will buy from again. "
“Hi richarddunning3669648283,
We're thrilled to hear that you had a positive experience with our OEM Toyota/Lexus spark plugs! Thank you for choosing Carparts.com for your automotive needs. We're looking forward to serving you again in the future.
CarParts Team”
"Shipping was fast, parts package well, cost was good, parts look good. "
“That sounds like a fantastic experience! It's always great when everything goes smoothly with a purchase, from the speedy shipping to the well-packaged parts arriving in good condition. And when the cost matches up with the quality you receive, it's even better. Enjoy your new parts!”
"Product came as describe, no issue, fast shipping "
“Thank you for the glowing review! We're thrilled to hear that your order arrived quickly and as described. We appreciate your business and look forward to serving you again in the future.”
"I have used this company for many years and they never disappoint. Parts come fast and have always fit my cars. The website is easy to use and the staff are very helpful and friendly. This is my first place I go to before anything else I do on my cars. Carparts.com has saved me hundreds of dollars on not needing to buy original parts and they work just as well."
"First couple orders went smoothly. But last few have had delays. I saved money by ordering parts but after the repeated delays and missing work from delays now I am paying double what it would have cost to just go to the parts store and bought them and had them same day. Lost work lost wages these delays cost money but people think it is ok."
"Carports has always come through with our needs and the time for shipping and delivery have always been on point. Highly recommend them. Thanks guys for always meeting our needs and having choices on what we can choose."
“Hi Dieselbree88,
Thank you so much for your amazing review! We're thrilled to hear that you've had a great experience with us and that we've been able to meet your needs. We appreciate your recommendation and are happy to provide you with a variety of choices.
Thank you for choosing Carparts.com!”
"I have used Carparts.com on several times. Their inventory is always accurate, products can easily viewed and ordered. Product descriptions are accurate and their pricing is excellent!
Once one occasion a product came damaged. I contact them and was given precise instructions on how to make the return. Without even received the damaged item back, they immediately shipped a new replacement, which arrived in perfect condition. Other companies, as you may be aware, wait to receive the return first.
Their communication from start to finish of the order, and follow up on the product delivery is outstanding. "
“Hi danieljames3669382718,
Thank you for sharing your positive experiences with CarParts.com! We're delighted to hear that you've had multiple successful transactions with us and that our inventory accuracy, ease of ordering, product descriptions, pricing, and customer service have consistently met your expectations.
We're especially pleased that we were able to promptly address and resolve the issue with the damaged product by providing you with clear instructions for the return process and sending out a replacement even before receiving the damaged item back. Your satisfaction is our priority, and we strive to provide efficient and effective solutions to any issues that may arise.
Your feedback about our communication throughout the order process and follow-up on product delivery means a lot to us. We understand the importance of keeping our customers informed every step of the way, and we're glad to hear that our efforts in this area have been successful.
Thank you for choosing CarParts.com for your automotive needs. If you ever have any questions or require assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Thank you.
Shebet C.
Customer Advocate Team”
"Good products and fast shipping. Excellent customer service."
“Hi ecosurf,
It's wonderful to hear that you had a positive experience with our products, shipping, and customer service! Providing excellent service and quality products is our top priority, and we're thrilled that we were able to meet your expectations. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help!
Thank you.
Shebet C.
Customer Advocate Team”
"I have ordered from se eral online parts companies over many years of ownership of several cars.
This company has always excelled in every aspect. The initial search to having inventory I can purchase has been easy to maneuver as well as the checkout process. The parts have always been outstanding in quality.
I very much appreciate the tracking updates and the on time delivery. I have been fortunate enough on several occasions to get products from them that I was unable to get from a dealership.
"
"Excellent products and customer service, reps know what they are selling and will get you the right part for your vehicle. "
“Hi OutstandingZebra-94649,
That's fantastic to hear! We take great pride in delivering excellent products and providing top-notch customer service. It's our goal to ensure that every customer receives the right part for their vehicle and has a positive experience with our company. Thank you for your kind words and for choosing us for your automotive needs. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank you.
Shebet C.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Thank you so much for the awesome review! We're thrilled to hear that Carparts.com is your go-to place for all your car part needs. We're happy to provide timely shipping and exceed your expectations. We appreciate your support and look forward to continue serving you in the future!”