"Gloria, the sales rep, was excellent! ! She answered all of many questions thoughtfully and clearly. It helped that she was sleeping on the mattress that I ordered, so could give me an evaluation of her experience. Now, the real test...the mattress!!"
"Service reps were more than attentive, extremely professional and prompt. Thank You Zenhaven!"
"I'd been doing a lot of searching on line, looking at various adjustable beds and mattresses but had a
difficult time committing without seeing and trying out this expensive purchase. I got to the point that
I felt I'd done all I could do so I called Zenhaven's sales people. I spoke with Samantha, trying to learn the answers to the things that were causing me to hesitate in my decision. Samantha was very well informed and honest in answering my questions about which mattresses would be right for me. After about 20 minutes of talking about the Zenhaven two choices in mattresses and the Saatva mattresses I told Samatha I was ready to place and order for a Zenhaven mattress and adjustable Lineal adjustable frame. I now await delivery so I can enjoy the comfort of my new bed.
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"We bought our Zenhaven split king XL mattresses and foundations 2 years ago. We are very happy with the mattresses, but recently the foundations began making a creaking noise with the slightest movement on the bed. I called Customer Service and spoke with Steve who was very professional and assured me the foundations would be replaced at no charge. "
"Called and Diana politely answered all my questions regarding product, delivery, returns, etc. She had good knowledge of the product and process. Ordered on phone as she was able to put delivery request on the order. Now waiting to see if delivery, set-up, and product meet expectations."
"I have no experience yet. Only with a sales person. I was told I would have delivery in 9-18 days from purchase. Waiting patiently as well as you should be for your star (s) review."
"More often then not I tend to judge a company by its customer service representatives! Thus far Zenhaven ranks up there with the best! This is an immeadiate indication I am in good professional hands if I need to teach out to them! Well done!"
"friendly, informative, patient "
"My experience with Samantha could not have gone more smoothly. She was extremely efficient and friendly......was able to answer all my questions and her follow up was great! If I like the mattress as much as I the ordering process I will be a very happy customer."
"Before I placed my order, I spoke to a man about some basic information. I did learn most of what I needed on line. When I called later to place my order I spoke with a woman who was very professional. The next day I got a courtesy call just to follow up with my order."
"Samantha was very helpful and answered all of the questions I had. So far, so good."
"I currently have an entry level 13 yr old Tempur Pedic. It is true that online mattress shopping can be overwhelming. I read reviews then reviews of reviews. It's hard to trust a review that is pd to be positive. I liked this company's view on this matter. I then eliminated bed in a box. I narrowed it down to ur flagship spring mattress but was interested in ur latex. The very quick financing w/ interest free if pd in 6 mo. made getting the latex a reality. I would rather surveys were requested after the bed is delivered. That would allow for a better more complete opinion. So far everything has bern easy"
"Initially I was focused on another mattress brand. Then I saw an in-depth research video about different types of mattresses, and became interested in latex. After more research, I decided I preferred Talalay over Dunlop. I used gooded.com and sleeplikethedead.com for most of my general research. The goodbed.com review was excellent. The Zenhaven website sold me on the company and your design approach, package and service. "
"I did not expect our new king mattress to be this good. Wow. Its wonderful. No hotspots, no jiggle, just right on my side. Thank You Zenhaven "
"The ordering process was quite easy. All questions were answered online, but it was made clear that if there were still questions a number was provided to call to get those questions answered. If the rest of the process goes this well I’ll be extremely pleased. "