"My initial experience with X-10 has been with the web site and with Susanna who was extremely knowledgeable and patient when answering my questions.

She is a valuable representative of X-10. I only hope my experience with the X-10 hardware and software is as great as that with Susanna.

Please recognize her for her competence and professional knowledge.

When I receive my X-10 equipment and install it, I'll give you my feedback on that experience also.

G. White
San Antonio, Texas"

"Thank you for the fast service and also for the best service, when I call about my order this morning, I talk to Jean G and she help me and answer all my questions.

Thank you again,

Manuel"

"I contacted X10 to check on order placed on 6-8-08 by Nathan. I did not have an order number but Edolia W. went to great lengths to secure that information and forward to me via e-mail. The first e-mail confirmation got lost in cyber space or not accepted by my primary IPS provider. I learned that my pkg will be delivered today. I phoned Edolia again to add another camera, in part because she was so very helpful and pleasant on my first call. I appreciate the prompt service and the research done to determine exactly what I needed with this second order. Thank you."

"I would like to commend you on your Sales person Regina Pete, Her thoughtfulness, excellent personality and communication skills that she displayed today is what all Internet sales companies need to use. Her skills was that good she almost had me by something else that I really did not need right now. Any future calls, I definitely will like to speak with her. Again I commend you on"

"I purchased a X10 "Active Home Pro". A plug in hardware box that requires software to operate. An email is sent from X10, apparently when order is confirmed, that gives a link to download the software. What you are not informed is that the "right" to download has only a 30 minute window. I did not comport to the window (I opened the email at work - but wanted to install at home).

After nearly an hour on hold to get my authorization reset I was still listening to the "on-hold" music".

No $80 contoller is worth a hold to technical support exceeding 1 hour. I give up - I'll just turn the lights on and off the old fashioned way - with the switch!"

"My AHP software notified me of an available update, but I have never been able to download it. This time I called support, and SURPRISE! My problem was readily understood, I could understand the rep, Sam C., and the solution (link) provided worked instantly.

I have used X10 products for some time, now, and have ALWAYS had good telephone support. Other companies should take notice!

Thanks, Sam!

Lance"

"I called today to place an order. I was very satisfied with the service I received from Regina Pete. I called because the information on the website wasn't clear enough and sufficient. I explained to her exactly what I needed and she was able to put together a nice package for me. Thanks Regina for the great customer service. "

"My first telephone contact with X10 was with Ms. Jean G. She impressed me with her knoweledge of the products, her ability to answer all my technical questions, and her pleasant phone personality definitely makes her a valued employee to be recognized. Thank you."

"This was my first order on-line. But, I've used X10 products for over 30 years. I needed help in accessing the software for the CM15 because I accidentally deleted the information sent when I placed the order.

Your support people are fantastic! If every business looked after customers the way you did for me, the shopping world would be a much nicer place. And no waiting for someone to talk to, no elevator music, no being told by a recording how important I was - just immediate, pleasant, well-informed answers.

The first person I talked to was Amanda H and the second person was Kenneth Y. (I hit a second snag when trying to register the unit.) Both were great. Keep the up good work. The CM15 is up and running. The $99 deal was a great one."

"I don't know where to start...This is the most amazing company when it comes to professionalism, problem solving and customer service. Lacreshia deserves all the credit for turning a nightmare situation that she had no control over with me, a first time customer, to a pleasant and successful buying experience that will guarantee my repeat business! I will spare everyone from the details but I guarantee that any other call center manager that went through the hurdles Lacreshia went through would have given up long before a solution would be found.
Lacreshia's customer service skills makes Nordstrom dept. stores look like they are in training! Her follow up and resolution skills are going to make X10 successful in attaining the customer loyalty that they strive for and deserve.
Thank you
Avy
"

"In this day and time it is really fasinating to deal with a person who is dedicated to performing their duties for an organization/company insuring customer satisfaction as an employee named JeanG.
Winston Etheredge

"

"Hi, I would like to thanks specially supervisor Lacreshia, and X10 for prodving post sales uspport and they tried best in running this product in india but as it did not get work due to some electrical refunded th money and Lacreshia was very much supportive and informative.Once again I would say Lacreshia and X10 has gained my confidence. Thanks for proding gud support"

"Jean was extremely helpful in answering all the questions i had about the x-10 system. She was very knowledgeable and courteous.---thank you Dr. Yalich


"

"Claudia, is an excellent rep, had issues with software, couldn't have had a better person to work with. Will definitely be doing business with her in the future. Everyone else should call her she is excellent. "

"I recently had disk drive issues with my CPU and
needed to download the files from X-10. The tech
rep, Jenn Record, was very helpful in explaining
that some e-mail accounts don't accept downloads
very well. She suggested a solution that worked
with a problem, and then she followed up with an
e-mail to be certain I received the files needed.
Jenn provided the kind of customer service we
always hope to receive when there is a problem.
This shows me that the X-10 products do the job
and they are backed up with outstanding customer
service. I'll be back for future needs."