"Over the years I have ordered several X10 cameras, 3 Vanguard cameras and a Sentinel Camera from X10. I have always had excellent results until this: On 1/22/08 I ordered 3 wide
angle X10 cameras for $199.99 and was pleased to see their arrival only 3 days later. However the picture quality of all 3 cameras was poor being out-of-focus, colors that smear together and constant flickering. And I tried them all in
several locations and powered them from different outlets. I was given authorization to return the 3 cameras and about 1 week later received 1 camera with exactly the same problem. The single camera had the same date code label as the original 3. I don't understand how ONE bad camera is supposed to replace the THREE cameras I paid for. With my emails regarding these problems I supplied X10 with .wmv movie files showing the unacceptable pictures both the original three and the more recent single camera produced. In the videos I compared them with X10 cameras displays that I have used for years and obviously have usable pictures as compared to the latest 4 cams. I have emailed and called X10 regarding this problem but they don't answer the emails, only acknowledge the problem on the phone (but do nothing), have made no comments on the comparison videos and have left me holding ONE bad camera for the price of 3 PLUS my return postage on the original 3 cams. I find this to be EXTREMELY POOR SERVICE and being content to supply ONE bad camera for the price of THREE borders on thievery."
"I did not understand why some modules worked and some did not. I called in and Leeanne was a great help & she helped me to understand what was wrong so much so I corrected the problem. I am now even more impressed with x10 and I was very happy before. Also I have made several orders since I discovered x10.com and the same day shipping is outstanding. Keep up the great work."
"Waste of time and money, x10.com is cheap...
Go here: http://www.x10community.com/forums/index.php?topic=14991.msg83414#msg83414
"AHP Software Registration going nowhere..."
Cheap product. Cheap service. Cheap results."
"Needed general info regarding (1) using X10 modules with new fluorescent bulbs and (2) had to re-download some software. It was a pleasure online-chatting with Natalie. She gave precise info (1) on which part #s to use and most of all which part #s NOT to use and why; (2) Promptly sent me the s/w download I needed."
"I ORDERED 3 SENTINAL CAMERAS THIS MONTH ALL OF WITCH WILL NOT TILT UP TO OR PAST THE LEVEL POSITION. WHEN YOU USE THE ZOOM FEATURE IT ZOOMS RIGHT TOWARDS THE GROUND MAKES A LOT OF SENSE? I DONT KNOW WETHER TO KEEP THEM OR NOT I DO LIKE THE NIGHT FEATURE BUT THATS A LOT OF MONEY IF YOU CANT ZOOM WITCH IS THE MAIN REASON I BOUGHT THEM. WHY SHOULD I KEEP THEM ???"
"I've had the occasion to chat with technical support from various vendors over the years and rarely do I find such a pleasant, patient, and knowledgeable service rep as Jenn. She was able to clearly walk me through a couple of steps and BINGO...I was up and running.
I would not hesitate to recommend the product and especially the service to my friends. Thanks"
"X10 products are terrific and their customer support is responsive and very helpful.
I use ActiveHome Automation Module(as easily programmed via my PC) to control outside and inside lights throughout my house. I also use the X10 camaras.
Most recently, I ordered an X10 switch to replace a faulty switch. A rare glitch. After connecting the new switch it did not work properly with my Automation Module. It turns out that a new feature on their recently manufactured switches (special dimmer feature) required a different configuration when programming these switches. Poor marks to X10 for documentation, however, high marks to the customer service person (Jean) who quickly diagnosed the problem and helped me fix it.
X10 products are generally easy to use and are a good value. Despite the hiccup here I will continue to use them and recommend them. "
"Although there were some initial problems with the order (it was by phone and there was possibly some difficulty with my Canadian accent), the seller, Jean G. did everything possible to straighten things out and I received the order quickly and as ordered. I give her a rating of 5 out of 5."
"I had newer units which were not installed in the X10's memory. I had a little trouble transfering codes from olds remotes to X10. Called the Wirless Technologies 800 Nr and talked to a tech-rep that was located in the U.S. and easy to understand. Got the problems resolved and now very happy. "
"With the in-your-face advertising, etc., I was a bit wary of purchasing from x10. I was pleasantly surprised to receive my order rapidly. I was even more surprised to discover that things worked well. Considering the value for the price, I definitely will be considering x10 in the future."
"In the past I'll honestly say that I wasn't very happy with the hold times at X10 along with seemed to rushing us through things. Upon placing this order, Sam C. at 1-***-***-**** ext 2647 not only gave me excellent customer service but upgraded my programs at no extra charge but by treating me with the utmost respect has earned my trust to once again buy products from them. X10, you have me back as a good and trusting customer!
Thank you,
B. Walz"
"I have ordered from x10 3 times and everytime they are top notch on the orders and on the question. Top notch outfit.
Thanks X10"
"We ordered a three camera system from X-10. We have never been able to make this system work. I worked with several of X-10 technicians with no results over a period of two months. I became so agrivated with the system that I left it set for a few months without trying to make it work. I assigned an employee to work on this system and have spent days trying to find out what is wrong. Every time we talk to a tech 1 or a tech 2 we get different answers on programing the system. They said we had a bad commander II. We sent it back and another one was sent to us. We are encountering the same problems again. At this point I wish we could return this system or get a system that works. Our company has spent days and weeks of labor hours to make this system work. What can your company do for us to resolve this problem?
Jim Perotti
General Manager
***-***-**** X-6 "
"I ordered the Dual Recording PC/VCR/DVR kit for 69,99 (described below). This is not Vista compatible and it is not mentioned anywhere. What next ?
"Wow! I never knew my camera could do this! I can get online from anywhere and see my home LIVE and record it all on my computer!" Take Your Camera To The Next Level: PC/Web Software, Motion-Activated PC/VCR/DVR Recording, NanoRemote Home Automation BONUS & more!ATTENTION X10 CAMERA FANATICS!The time has never been better to take your X10 camera to the next level! For only $69.99, you get the state-of-the-art Vanguard Internet Control Software and the USB cord to hook your camera up to your PC! That means you can view your camera LIVE on your PC. Better yet, you can get online from anywhere in the world and see your home LIVE via the web! No matter where you are, you will have a LIVE window into your home! THERE'S MORE! You also get a DUAL Motion-Activated Recording System! That means you get the Motion Sensor, and everything you need to record any movement around your home on your PC hard drive, or your VCR/DVR. That's ultimate security!You can even set up your system to e-mail you snapshots at timed increments, so you get pics of your home in your e-mail inbox while you're at work or on vacation. Plus, if you have a Pan & Tilt camera, you can control it over the Internet, so you can see everything you need! And that's just the beginning! You also get a FREE Home Automation Bonus with the NanoRemote and Transceiver, so you can control the lights with the click of a remote! "
"Awaiting shipment of order placed today / Very impressed with handling of order by Tech-Rep Jenn Record. She has been very courteous and professional, and her product knowledge simplified the process of matching X-10 items with my requirements........ Thank You Ed Farnham "