"When my Tivo died I thought I was doomed. I had a lifetime subscription and thought I'd have to buy a new machine. After a short conversation with the technician at Weaknees.com I was told that the Tivo's hard drive had likely crashed (he was 90% certain). I ordered a new hard drive from them. The installation instructions were near perfect and easy to follow. Just under 20 minutes to pull out the old drive and replace it. 40 minutes later, after resetting the Tivo, I was back up and running with my lifetime subscription in tact. Highly recommended."
"Weaknees was fantastic to deal with from start to finish. I got a great price on a 1TB replacement drive for my TiVo HD. Weaknees shipped it the next day and it arrived about 5 days later. It took me about 10 minutes to swap out the hard drives and have my TiVo up and running again. The entire process was flawless and Weaknees was very responsive to my inquiries before, during and after the purchase. I will definitely shop with them again!
Brad R.
Knoxville, TN"
"Thank you all @ weaknees! My order was shipped quickly and as requested. The instructions with the new hard drive were simple and easy to follow. The guided setup procedure @ tivo took longer than the installation of the drive. Thanks again.
"
"My 4 year old TIVO stopped working. The Weaknees.com troubleshooting page correctly identified that the drive had crashed. Ordered a new drive (twice the capacity) and easily installed it with the excellent instructions provided. TIVO up and running within one hour of opening the new hard drive box."
"HD TiVo - started to freeze and finally died. I found weaknees on line and a friend of mine had used them before and had nothing but great things You guys are AWESOME. I don't know TiVo works - I only know how to use it. You guys were patient, answered all of my questions - you are SO MUCH BETTER than TiVo support! I'm so pleased that I'm looking on-line tonight at your TiVo HD units with lifetime service.
Before I called you - TiVo wanted $149 for a refurb box. For a little more than that - you gave me a new harddrive - with triple the capacity and I keep my lifetime service! I will NEVER buy a DVR from TiVo again!!! "
"The customer service department at Weaknees.com is extremely unprofessional. When I inquired about making a return after 30 days I was scolded with a curt email response. They made no effort to thank me for my business and politely explain that a return is not possible.
I would NEVER shop with them again nor would I recommend them to anyone I know. Do not reward bad customer service with your business. In this economy they should treat ALL of their customers with gratitude. For all they know, I could have placed a large order with them in the future."
"These folks enabled me to bring my old, dead TiVo back to life. Their fulfillment is blazingly fast, their product is solid and their instructions are spot on and make the replacement process dirt simple."
"Ordered a 750GB external drive for my defective DirecTV HR21-200 (less than a year old). On any "leased" DVR from DirecTV, they will ship you a refurbished unit that, in some cases, is scratched, banged-up, etc. My new drive from WeaKnees arrived on time, in perfect condition. Setup was a snap and I now have more than doubled my capacity with my original, unblemished DVR. Would highly recommend WeaKnees."
"This is one fantastic company. Pure and simple, a pleasure to work with and support.
Originally, I had ordered a replacement hard drive for my DirecTV Tivo as it could only hold about 30 hours, and I wanted to upgrade to a higher capacity, something with over 100 hours.
Before the kit could arrive, I began to have satellite problems with the box. I contacted weaKnees tech support, and they quickly and easily helped me determine the problem. It seemed both of the tuners were bad, and needed to be replaced. I shipped the box to them, and they were able to fix the problems. Tech support/ customer service was highly informative and extremely helpful.
The box came back to me very quickly. Shipping times were superb. As was the packaging.
Once I got the box back, I set out to install the replacement hard drive that would give me about 140 hours of storage, compared to my mediocare 30 hours. Install instruction were clear, easy and fast. I was done in under 15 minutes, and the Tivo powered right up, no problems what-so-ever.
My Tivo is back and better than ever thanks to weaKnees. Before I found weaKnees, I had feared I would have to ditch my beloved Tivo and use the subpar R15 DVR from DirecTV. Thank heavens I found this wonderful company!
I would defiantly recommend this company to everyone. I will be a repeat customer for life! Thank you
"
"I was looking on the internet for a replacement direct tv unit with tivo and came across weekness. I looked over the site and information and decided that replacing the hard drive was the best optio rather than oder a used unit from ebay like I have in the past and i wouldn't have to deal with direct customer sevice and argue about the access cards and what not.
The tivo came on time but got delivered to the wrong address thanks to ups. No fault of weeknees. Weekness did work with me no matter how upset i began that the goofs at ups didnt know where the package was. Within a couple of days mind you this was over a weekend weeknees overnighted me a new one in the meantime ups found the lost package.
Anyway there customer serviced was great they responded to my email and my fustration with ups in a very quick manor. I would recommend weeknees to anyone. The hard drive was extremely easy to install anyone could do it. The instructions are very easy to read.
Thank you weeknees I will order from them again!"
"I have been dealing with Weaknees for about 8 years now. They are absolutely the best I have found for Tivo parts and Hard Drive upgrades. I have had hard drives go bad and ordered items that did not work for me and everytime, they took care of me quickly and with the utmost professionalism.
I wish every company I dealt with was like them.
I refer all of my DirecTV and Tivo friends to Weaknees and now that I found out they can supply hard drives for uVerse, I make sure all of my uVerse friends know about them as well.
Thank you Weaknees for years of outstanding service.
Ryan Ladd"
"Hello,
I just could not let this experience go un told. First, I googled to find a place where I could have my Tivo serviced. Next. I found Weaknees.com..a masterful website. Most websites will try to take your money first before either giving you alternatives or other options to resolve your problem. Not Weaknees.com. This site was remarkable. Not only was the site easy to navigate, but also it was also very informative. I was able to narrow down my search to resolve my specific issue and as a result I ordered a power supply pack.
I followed the instructions on how to remove my power supply in my Tivo and it was as simple as ABC. I believe a cave man could have followed those instructions they were so simple. Usually very technical issues you find that the people who are specialized in it find it difficult to simplify instructions for the average Jane and Joe, not Weaknees.com the website and those that are responsible for it are masters of their trade.
I am not savvy with electronics but I walked away from this experience actually feeling like I learned something. I also emailed prior to my purchase and the response time was similar to a micro minute (lol) I’m kidding but it was so fast I almost thought it was an automated response until I emailed again and the email had more specific details to my question that only a human could have composed. I called the customer service sales department and spoke with a gentlemen (sorry I didn’t get his name) who processed my order and he too was very polite, professional, efficient and knowledgeable as I asked him a few questions and he answered them as he could without having the device in front of him. I want to thank him as well for adding to my wonderful experience. I hope there is a place where I can add my experience to a feedback or blog area. People should know about your website and I am sure they will have the same if not better (if that’s possible-lol) experience.
I will be sure to email back the results of the purchased power supply pack.
Your company has a terrific team of web designers, instruction writers, and customer service (phone and email) representatives. Keep up the great work. I will definitely spread the word.
P.S. The multiple pay options is also fantastic.
Thank You.
Have a safe and pleasant holiday.
"
"I am very happy with the hdr drive I received from weaknees and the excellent upgrade instructions. The upgrade was easy and the tivo worked on the first turn-on.I had a worry that my Phillips series 1 being as old as it was would not re-fix but it did. Thanks I like your company and its services. I will recommend it to all my friends ."
"My Series 2 TiVo suddenly failed: the fan ran but no front lights or video output. I posted a query on the Weeknees repair inquiry form, and within a day, I got back the recommendation to try one of their replacement power supplies. I received it when expected according to the shipping option I chose, and installed it following the detailed online installation instructions. The TiVo booted normally and is once again working fine."
"My Series 2 TIVO recently stopped displaying video, and the light on the front didn't come on, but the fan turned. I have lifetime service on it. I was pretty sure I was going to have to chuck it, along with the programs stored on the hard drive AND the lifetime service. Then a friend told me about WeaKnees. I looked around their site, decided that maybe my power supply had died, and ordered one from them. It arrived in a couple of days, was even BETTER than the one I had picked out, and I was able to install it myself in about a half hour - and 15 minutes of THAT was trying to find the compressed air to blow out the dust bunnies! Voila, I fixed my TIVO, and saved my lifetime service (not to mention the Dodgers game where my friends were caught singing during the 7th inning stretch) - thanks to WeaKnees, and their terrific website! I am so grateful to them. I would never have thought it was that easy. My boyfriend was amazed - he was sure it was toast. Weaknees really provides a great service. I recommend it to anyone needing TIVO help. Go look around, see for yourself. I think I'm going to upgrade my hard drive next!
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