"I called and asked for help deciding what I needed to order after my Tivo started rebooting multiple times a day. The replacement drives arrived and I was able to quickly, and perfectly fix my Tivo using the enclosed instructions. Just be sure to have compressed air to clean out the dust these accumulate! Great products and great assistance."
"I have been having problems with my Series 3 TIVO with lifetime subscription for a while. Response to remote control commands was slow and getting slower. At Weakness suggestion I swapped out the hard drive. Easy and clear instructions to do it myself. A little glitch with Comcast rebinding Cablecards but now working as good as new. I am a very satisfied customer."
"I have dealt with Weaknees before.... hard drives upgrades, etc, but this is the 1st time they helped with a repair... Have the old HR10... no pix, no sound, and a message about "overheating".... I emailed and immediately got an offer to either fix, but telling me it was proabably a Power board. SO, $70 + 2 days to deliver + 10 minutes to install and; BINGO: All is well!.. Thanks, Weaknees... you are awesome!"
"Weaknees has always been the proessional leaders in the industry. Knowledge and quality of service leave very little to desire. The kind of guys I would want for my customers a well."
"Beware if you need to return a product. Weaknees.com makes NO exceptions to their restocking fees.
We ordered a replacement remote for our DirecTV DVR. Before it came, DirecTV determined our DVR needed replacement. DirecTV replaced the DVR. We no longer have the unit the remote we ordered from Weaknees.com would work with.
We never opened the box when it came. I packed the unopened box in a larger box and shipped it back to Weaknees.com, paying the return shipping. They charged our credit card $49, but only credited it $34.
I've explained the situation to them, but they will not waive the restocking fee.
The product may be great, but I'm very unhappy with the customer service."
"My TiVo stopped working. I shipped it to WeaKnees to have it repaired. The day they received it, they repaired it and shipped it back. The shipping (free) took a week, but the TiVo works just fine now after a hard drive replacement. My lifetime subscription to TiVo service was preserved and the unit works great again. I recommend them highly."
"I just installed a Weaknees HD in my 3 year old Series 2 TiVo. My old hard drive bit the dust projecting only a fatal “Green Screen”. Once I opened the new HD box it took me less than half an hour to install the new HD and put my TiVo back in service. The instructions were clear and made the entire job a piece of cake. Great product to salvage a broken TiVo. Thanks!
Dick Van Veen
Irwin, PA
"
"I rarely take the time to review a product or service received online (I know, shame on me), but in this case I had to. I had a fantastic experience with weaKnees.com. My new hard drive was shipped less than 24 hours after ordering and I received it very soon after. I was hoping it would arrive before all of my favorite shows started airing new episodes and it did! The instructions were clear and simple and we had the new drive installed and running in less than a half hour. Excellent customer service if you ever do have questions. "
"For some reason the drive in my Tivo HD died after less than two years. Bought a 500 gig WD drive that arrived in 2 days. Installed in less than an hour. After guided setup, the Tivo update took a few hours and I was running that evening.
Very easy install. A great recovery option from an otherwise catastrophic failure. Plus, now I've got over 3 times more storage space."
"I own an older DirecTV/TIVO that died. I found out I either had to lease a new one for $20/month or get a new one that wouldn't record 2 programs at once, neither of which seemed like good options. Tivo suggested I try Weaknees so I went there, read the blogs and FAQS and decided it could very well be my power supply. The instructions to install the replacement was also on the website and it looked simple enough, so I ordered a new power supply. My unit was up and running within 30 minutes of UPS leaving my door and I'm no electronics whiz!
"
"When my Tivo series 3 started to act up, I had to decide: 1)buy a blank drive and copy the Tivo software over 2) buy a blank drive and a CD with the tivo software 3) buy a drive with the software preloaded.
Since time is precious to me, I bought a 1TB HD from Weakknees with the Tivo software preloaded. From opening the package to plugging in the Tivo was 30 minutes (even with my 3 year old "helping"). Everything was included in the package (sizes 10 and 15 torx wrenches, drive and instructions.) I was very happy with my purchase."
"WeaKnees is to be commended for the quality of their upgrade kits. I added a 2nd drive to a TCD649080 (TiVo Dual Tuner) unit, and was very impressed with the quality of the documentation, as well as the quality of the kit parts. As a 25-year IT guy, I know my way around the inside of most things with circuit boards, but WeaKnees' documentation was so excellent that a total neophyte could get through the installation.
My first experience with WeaKnees was with replacing a failed hard drive on a TiVo HD unit, due to a power event. The website content really helped to focus the troubleshooting efforts, and execution of the drive swap was a no-brainer.
This is an excellent vendor. I'll definitely be recommending WeaKnees to others."
"I have a TIVO with lifetime service that I didn't want to throw away when it got annoyingly noisey. I bought a new drive and fan. 20 minutes after opening the box, my TIVO was downloading programming information, quietly. Thanks Weaknees for fast service and easy install."
"My HR10-250 TiVo went belly up telling me the hardware had been shut down due to excessive heat. It just would not start… A little bit of online research got me to the Weaknees website for a replacement power supply. I got the part today and thanks to their great (and clear) instructions it took less than 10 minutes to replace the power supply. I’m back to watching TV!
Great website, clearly marked products, easy checkout, INCREDIBLY EXPEDIENT shipping, and excellent installation instructions.
"
"I moved accross the country and in the process my Tivo stopped working. I did a google search for Tivo repair and found Weaknees.com. The site had very helpful troubleshooting advice. I sent an email to customer support and received a response within an hour. I ended up ordering a new power supply from them. It shipped quickly and was reasonably priced. I followed the simple online instructions and installed the new power supply. Now my Tivo works again and I am happy!"