"WeaKnees has been and remains an outstanding company in my opinion. My dealings with WeaKnees go back to the early 2000 when I purchased a hard-drive upgrade for my first Sony TiVo. Since that time I have purchased numerous DVR’s, a modem and other equipment from WeaKnees. Support is excellent—they have answered my e-mail questions on the weekend. Purchased products are shipped immediately. I discovered WeaKnees by accident while surfing the web and feel very lucky to have found the company as I’m addicted to my dvr. I just purchased a direct tv dvr (1000 hour sd) because direct tv isn’t going to broadcast HD to my beloved TiVo HR10-250 anymore. I give WeaKnees a 10 out of 10. WEAKNEES RULES."
"For any Tivo user, this is a great site. They are very responsive to emails. They will help diagnose your Tivo problem and suggest a remedy. In my case they diagnosed a dead hard drive from what I told them. I ordered a new (and better) hard drive from them and installed it with their easy to follow instructions. Great site for all Tivo users. Use them!!!"
"A joy to do business with and very helpful. I had a great experience shopping with weaKnees. I asked them a lot of questions and wanted help troubleshooting before making a purchase. I found them to be efficient and courteous in responding to my e-mails. My purchases, including one return were handled on time and keeping with their advertised policies."
"Just wanted to say thanks for the super quick delivery and incredibly easy installation of my new hard drive for my Pioneer DVR/DVD. I appreciate the super clear instructions. I had the new hard drive installed within 10 minutes. If you can operate a screw driver, you can perform your own installation! Again, thanks!
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"Well I just had an unpleasant experience with them. Ordered a drive for the TiVo HD and received a drive formatted for the Series 3. On top of that I was charged shipping when I selected Free Ground at checkout. Seems there's 3 points during the checkout process in which you can select shipping options and at each of these points their system reverts back to charging you for 2 day shipping and it's up to you to catch them in the act.
Called their CSR line to try and fix everything (the drive mix-up, the shipping) and was told it was all "your mistake." They decided to be gracious (sarcasm) enough to replace my drive with one properly formatted to my TiVo, of course it would be at my expense for shipping. I then told this CSR that after this I can't ever see myself shopping with them again and his words were "Ces't la Vie." and he then hung up. What a wonderful guy, and such a lovely company."
"GREAT! GREAT! GREAT!
That is the very best way to describe weaKnees. I have been involved with service-centric industries for over 20 years and it is very rare to find a company as knowledgeable or as courteous as weaKnees.
During the pre-sales phase, I BOMBARDED them with questions, via emails regarding a VERY new technology... something the DirecTV installers are not even trained on yet (a Single Wire Multiswitch). Even though we were communicating via email and after hours (Sunday evening) they responded within SECONDS and gave me every bit of info I needed.
My package arrived on time and was packaged properly so the expensive gear was protected. Everything was exactly as described online and came with even MORE helpful literature.
When DirecTV came by to do the install they were clueless. The tech had never seen the new SWM and had no idea how to install it. However, Jeff, Max, and Nick, at weaKnees were standing by via a toll-free number to answer EVERY question. We called them probably 10 times that afternoon and each time they were helpful, respectful, and as professional as one could hope for.
At one point, because of the DirecTV tech, I thought I might have to return the unit I purchased. weaKnees was only too happy to send out a replacement. I later called to cancel that order and they were courteous again.
What more can I say? If they were local I'd offer to buy them lunch. Just know that you will be MORE than satisfied with the team at weaKnees. They truly are great at what they do.
Fred Lackey
Orlando, Florida
P.S. On a side note, the fact that they are based out of California is actual a good thing. I was nervous about it at first but, in the end, it meant that we had THREE EXTRA HOURS of time to work with them (since I am on the east coast)."
"I'm out of the dog house! My wife is hooked on her tivo and when the hard drive crashed. I needed to get it up and running in a hurry luckily I found weakKnees through a search and with your quick service all is back to norm in the house hold. Keep up the great work! Your service was nothing short of outstanding."
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"I've been doing business with Weaknees for almost 6 years. I've gone through 2 DirecTivos (one took a lightening hit...RIP.) and I'm now on my third drive. Need more space! Always Quick and Competent service from these guys at fair prices!"
"My power supply shorted out on my TIVO box and I didn't know where to turn for help. I Googled "fix tivo" and www.weaKnees.com" was the first choice. They had exactly what I needed, at a good price, and shipped it in three days as promised. I'm back in business! Communicating with them was fast and easy, and they really cared about my order."
"I'm a 76 yesr old guy with very limited electronic experience. The guys at WeaKness diagnosed my Tivo as a bad Hard Drive. They convinced me I could do the installation. I ordered the Hard Drive, shipment was prompt, I used the excellent on line instructions to install the Hard Drive. The unit works just great. My wife thinks I'm a genius. The Tivo has a special meaning to us, it was a 50th anniversary gift from our chrildren. The guys at WeaKness can explain technical stuff in such a way that a novice can understand. Thanks WeaKness."
"My Tivo started going crazy on a Sunday morning. I googled "Tivo Repair", and emailed the resulting companies. I was suprised to get a response from Weaknees about 30 min. later, with a diagnoses of a failing hard drive. The others took 2 or 3 days, and just said "send it in, and we'll fix it". I ordered a replacement hard drive,which arrived quickly,and had the old one replaced in 15 min. I hooked it back up, and the unit is working like new. I have 2 other Tivo's that I plan to upgrade through Weaknees."
"Well, being the pessimist that I am I was very dubious about purchasing my DirecTV disk upgrade from you since I found you from Google and had no previous knowledge of your business. After reading your entire website I was impressed by how thorough it was so I nervously made a purchase of my 160gb upgrade even though I feel that the cost is high. But then how else can I get a tivo disk upgrade?
Three days later your package arrived via UPS. I installed the new disk in about 10 minutes, the instructions were easy to understand and I cleaned the interior of dust and then held my breath while I turned my receiver on. I was amazed that my DirecTV TIVO worked perfectly the first time. Absolutely NO PROBLEMS. WOW! What can I say except THANK YOU for your great service and the great product upgrade for my Tivo.
Anyone out there wondering if they should upgrade, my response is DO IT. These guys really do know how to make a great product and make customers happy.
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"You can't lose with these people. They know TiVo better than TiVo themselves. They have modestly priced extended warranties for the hardware (far cheaper than any other I've seen) and even offer upgraded units and they REALLY know the product. Free ground shipping is hard to complain about. This was actually my second purchase from these fine folks, I purchased an upgrade kit for my older TiVo from them a few years back. That was also a painfully simple transaction! If you're in the market to purchase/repair/upgrade a TiVo, this is the place to go."
"Highly recommended! I purchased a 300GB replacement hard drive for my 3-year-old DirecTV TiVo and was up and running in about 10 minutes. Shipping only took 4 days and was free! I'm impressed."
"I was able to use Weaknees' support forums to diagnose that my DirecTivo had a bad power supply. While DirecTV was no help, it was very easy to order the correct part from the Weaknees web site and I had a fixed unit within 3 days - which not only was cheaper than getting a new unit from DirecTV, but also allowed me to save all of my recorded shows."