"Over a week and package nowhere in sight"
"I ordered for 3 day shipping, then I received an email stating that it is on backorder for 6 months with no reimbursement. "
"We have not installed it yet. It is just what we were looking for.
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"Arrived quickly. Perfect fit and finish. "
"Timely and very well packaged order but I bought the wrong kind of faucets from Vintage Tub and Bath... Return and reorder was a snap.. customer service was excellent. The teapot faucet w/ceramic handles were exactly what we were looking for and weighty... quality weight!! Once all construction is done and faucets installed, we will post pics! Thank you for being awesome!! "
"It took 5 days and 2 calls at my end to find out that the product I ordered had been discontinued since I never received any contact from this merchant after confirmation of my order and credit card charge regarding shipping. The first representative said that she assumed that the product had been shipped but would get back to me to confirm which she never did and hence the necessity of the 2nd call."
"I ordered from pic. Was worried but received exactly what I needed."
"Well you’re asking for my review and I havent even gotten the product yet! It was just ordered yesterday. Right off the bat though, I am disappointed that it's been 2 days since it was ordered and it’s not even on its way yet. I guess I didnt realize it could take multiple days to pick an order for shipping. I did pay for expedited shipping - 3 day - and if I would have known picking takes multiple days I may not have paid extra for that. I am, however, anxious to see the product. I hope it does not disappoint. "
"I purchased a Randolph Morris 3002N sink for $499 which could be mounted to the wall or vanity. When it came I noticed it didn’t come with the wall mount bracket. I have emailed and called customer service multiple times trying to purchase a bracket. Customer service agent reported they were looking to see if they had a bracket that would work for the sink. Why would you sell a wall mounted sink but not the bracket. It has been two weeks and still no resolution. Basically I have a $500 sink that is useless. "
"They have been so prompt in the past, but this time our order seemed to have been lost. They said they were moving to a new warehouse but didn't warn us of this delay. When I reached out I didn't get a response three times in a row, although all 3 people were very nice and promised to follow up. Each time I was told they would check on my order and call me back. That did not happen. The 4th call finally received a follow up. Our product is now hopefully in transit. "
"I ordered a pedestal sink. I received the pedestal two days ago, but I still haven’t received the sink. I’ve had a plumber on standby for two days. "
"Very fast delivery! Thank you"
"They keep lying about my order,took the money 3 weeks ago still no shippment, no email updates Nothing. Never again will I deal with this company. "
"After a long search I finally decided on a beautiful claw foot tub. I ordered it and my contractor and I decided on a start date for the project. The next day I received an e mail telling me it was several months back order. I tried to contact the seller but all ai got was more of their web site sales. I have cancelled my order."
"Easy to use site, broad selection and high quality products offered. All of which is backed up by speedy shipping, excellent packaging to minimize damage. Have used this company more than once and have always been satisfied."