"We purchased an antique-look bathroom sink faucet that gave us many years of service. When its stems began requiring too frequent replacement we decided to replace the whole faucet. We purchased what looked like an identical faucet but when it arrived, the stems were much larger than it's predecessor and it wouldn't fit our antique soft stone sink top. So when I shared my story with customer service, they initiated a search through their stock to find a faucet with specs similar to our old one. A few days after my call, I received an email with a link to an appropriate faucet. It fits!! I am very appreciative of the hours of searching that their customer service staff saved me. Thanks and be proud of your superior customer service."
"I’ve bought from vintage tub and bath before, and they always come through! Their faucets are reasonably priced fro great quality to maintain the look I like for my old house. "
"Website states 1-3 days for product. Today is actually the 4th business day I was told the product will get here on the 26th . UPS tracking said there is a delay - So I really do not know when it will get to me.
On the flip side Michelle Curwen with Vintage has been great with communication and questions and her follow up is great that is only reason I am giving 4 stars and not 2 "
"I ordered a free standing tub and after I ordered it I got notified it was on backorder. I called to cancel but still have not received my credit back to my card"
"You found that the product is out stock after you pay and the order is completed. That is no the correct way to make business. 2 months waiting time "
"Well made, very functional pot filler, delivered quickly"
"Sink that was “in stick” was back ordered and we had to cancel our order. "
"I found the pedestal sink I needed. Your turn around time with shipping was fast, both pieces arrived together. The shipper trashed one box. Waiting for my contractor to open and see if it was damaged. I hope not. Looks like you double box your items. "
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Forgot to put in discount promo code and so I followed up on my order and they applied it for me anyway. Also reply that my order was received came quickly. Quality and delivery I cannot comment on yet."
"second time I ordered something and it’s back ordered despite saying in stock online. "
"The sink I ordered is on back order for 4-6 months
You should not have product listed for sale if not in stock for that amount of time"
"This place has amazing customer service and has kept me informed if an item is on back order and when to expect the item"
"Tub was suppose to ship out in 5-10 business days. It’s been over two months and the shipment keeps getting delayed. Have called customer service and they said they would get it out within the week, there was a part back ordered, but that was weeks ago and still no update or product. "
"The fittings look right, the pipe is the right size, they just will not connect.
The old fittings have a conical connector from the water supply line that fits inside the intake of the back of the valve.
The new fitting doesn't have the same connection. The water line and the valve don't fit together.
It has been a great disappointment, I can't replace the stoppers of my old valve, I can't replace the valve and I can't connect a new valve to the hand held shower head I had already replaced. Nothing will fit together, each connection of your "vintage claw-foot valve" is completely different from the antique valve I am replacing."
"Was delivered in a timely manner. There was great communication prior to delivery to ensure where to deliver product. The sink is absolutely beautiful! The only recommendation is that I wish they had told me it needed a dream because I would have ordered that. At the very least when you go to check out it should have a pop-up reminding you that there's no drain included. But all in all a great experience and I cannot wait for it to be installed!!
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