"The order was placed on Monday, October 6th, 2003... I received a call on Wednesday confirming the order and seeing if I wanted to make any additional upgrades to the part I ordered. I refused, saying I ordered what I wanted, and didn't need anything else. One day later, I was told there were errors with my credit card information via auto-responder emails, and despite my attempts to rectivy the "credit card info errors", I had my order cancelled via another inpersonal auto-reponder email. I suggest stay away from this retailer."

"I was very impresded with this reseller. They kept me uptodate on my order many many times. I really appreciate that."

"I've purchased several times from TufShop and have always been pleased with the product received and the helpfull people there.

I know that there have been some erroneous reports registered agains TufShop and from what I can see, those reports the result of user confusion and/or a misunderstanding of the seller/buyer relationship. In the case of TufShop, those bad reports are a tiny fraction of the thousands of sales made and ResellerRatings needs to find a way to present a more balanced picture.

I will purchase from them any time."

"I am very pleased with the excellent level of communication I recieved from your site confirming my order. It made me feel confident that the transaction went smooth and I would be recieving my order shortly. The emails are great keep up the good work, If I am pleased with the product I recieve I will definitely be doing business with you again, with confidence."

"delivery was reasonable and the price was the best i'd seen for that processor board combo"

"Unless you want the WORST hassle that you have EVER endured from ANY online retailer DO NOT - I repeat DO NOT do business with these people!!!! I placed a SIMPLE order for ONE OEM Athlon XP2200+ processor on Wednesday evening September 24 with TUFSHOP based on the fact that they had the best price according to PRICEWATCH. When I got home from work Friday evening I had both an email AND a phone message stating that "there is a problem in the financial department with your order" and " you need to contact us at this (NOT toll-free) number, so I called. The sales rep first tried to sell me a boxed processor with heat sink and fan for $25 MORE than the OEM processor I ordered. I informed him that I DID IN FACT WANT EXACTLY THE ITEM THAT I HAD ORDERED ONLINE. Then he proceeds to tell me that there was some information missing from my order (CVS number and shipping address) which I HAD entered on their website BUT I gave it to him again AND asked if he could assure me that my order would be shipped on Monday (when their "FINANCIAL" department was open again!!!!!) and he assured me that it would. Well - believe it or not!! - when I got home from work on Monday I had ANOTHER phone message identical to the one on Friday so I called AGAIN and went through the SAME DRILL!!! Again I was assured that my order would be shipped on TUESDAY NOW! Well guess what? No phone message or email (thank GOD) but I checked my order status on their website and NO INFORMATION either Sooooooo I called them AGAIN - LONG DISTANCE AGAIN!!!!, and was told that "there is a problem with the FINANCIAL department with your order" and they are currently CLOSED!!!!!!!!!!!! Needless to say I cancelled my order and ordered from a REPUTABLE online retailer.

AGAIN - Unless you want the BIGGEST hassle you have ever endured DO NOT do business with these people. They are the online equivalent of a shyster car salesman!

John Nason"

"TufShop sold me an ASROCK Board with an XXP1800 Retail included that their web-site said was in stock, but they did not have it in stock. They proceded to call me and try to sell me an XP1900 with the same board for "only $14-15 dolla more." I told them that this was wrong and that I would not like the order to be upgraded for that amount because thier website listed the same board with the 1900 for only $.91 more. They are liars and cheats. I am currently working on a class action suit against them for violation of Federal Trade Commision and Fair Advertising regulations. NEVER NEVER NEVER work with them even again!!!!"

"These guys are crooks; I paid extra to have the motherboard tested. I don’t believe the even touch the motherboard.
1. The fan that they sent was defective.
2. The motherboard was also defective and I was unable to get any type video card to even work with it.

Also there support is terrible it takes them over 24 hours to respond to an email and then they keep on telling you to email someone else to get your answers.

BUYER BEWARE!

Yet the story goes on:
1. It took three weeks for me to get a RMA number from them.
2. After sending the stuff back it took two more weeks for me to get it back.
3. They sent a new fan but they also sent the EXACT defective motherboard back to me.
4. So here I am 2 months after I ordered the machine with a broken motherboard.

"

"Prices were very good. However, I was slightly dissappointed in the time delay from the date of my order 'til it was actually shipped (4 days)."

"
I wish I could get stuff shipped to my residential address instead of billing address once without having to register with my credit card company (they won't set up a separate shipping address). Maybe this could be set up for repeat customers whose ID has been verified? "

"Happy with the motherboard/CPU combo, but not happy with the ram upgrade i purchased. My original order was to upgrade a single 1gb stick of ram @ PC2700 333mhz. For some reason I received 2 sticks of 512mb PC2700 333mhz. Being a computer person in the field for DELL, I know that i will get better performance out of the single 1gb stick. We need to fix this order."

"So far I have been please with your company. I will be purching more in the future if your prices continue to stay low.

Thanks Larry"

"service was excellent and product was in perfect order. They notified me via email every step of the way during shipping. Unlike all the rest of the pc parts companies out there, they didn't make me feel like I was getting taken advantage of on their site. I'll be ordering from them again soon!"

"The only thing I can say at this time is I am VERY upset to find my credit card has been billed, when I haven't even received the products! I should not be billed until you receive cerification that I have received the product ordered."

"I paid extra money for Fed-Ex shipping and shipment went out UPS. I tried to contact customer service and waited for 2 hours on their live person web chat before someone answered and still did not go through.

I do like the on line ordering system. They just need to revamp their customer service dept.

"