"Avoid this online reseller at all costs. I recently ordered an upgrade processor,(Athlon XP 2100 Palomino Core). The problems begin when I receive the shipment and check the cpu identifier, sure enough I've been sent a Thoroughbred core version. I go the website to submit an RMA request informing them that I have been shipped the wrong part. I am told that according to the company's terms and conditions of sale, the return has to be judged 'functioning and not damaged in any way' (reasonable) before an exchange or refund is issued. Several days later I've yet to hear from them so I send an email inquiry. I'm told the cpu has been received, tested and deemed in working order. I respond with a simple question, is the correct part I ordered available, and if not may I request a refund. Two days later, no response, I email again requesting the status of my RMA request. I get an apology for the delay and told I will have an answer the next day. Four more days pass, no follow up. I email again expressing my dissatisfaction with how this matter is being handled demanding an immediate refund including all my shipping expenses considering the entire incident is a result of tufshop.com's shipping error. I get a quick response to this message and am told that I will receive a refund but according to the company's terms and conditions am to be charged a restocking fee and am not eligible for a refund of my shipping costs. I decide it's time to talk with someone live and call their contact number. The instant I hear the reps voice I know I'm in trouble. I fully support legal immigrants working and conducting business in this country, but in matters such as this the inability of an individual to communicate effectively in the English language is a serious obstacle. As I state my case, make points, and generally try to establish a dialog, I get long pauses, and broken responses that suggest to me this individual is barely able to understand what I'm saying. He stops abruptly, asks for my phone number and tells me someone will call within the next 30 minutes. Six hours later I call once again, yet another English challenged company rep answers the phone. I again begin to plead my case, then he stops me and asks me to wait. He apparently sets the phone down and for the next 20 minutes all I hear is someone tapping on a keyboard and multiple voices in the background. It's pretty obvious at this point I've been forgotten, and hang up. I call back for the next hour and no one ever answers the phone. This a glaring example of neglect, indifference, and incompetence, and it's inexcusable. This morning I get an email that my refund is being processed, no mention however of the restock charge, or my shipping expenses. More to come...."
"It's been a pleasure doing business with you. You are one of the few companies that offer motherboard-cpu combos. Which was a great saving from buying them separately. A toll free phone number would have help with questions that I had about compatability. For your online chat was alway very busy or resulted in an email with a slow response time. Your order status site could use some work. But, I recieve the items very fast. Once again, it's been a pleasure. Thanks"
"Purchace cancled. Although all information on credit card was correct and shiping address was correct. Used all infro from Surpluscomputers.com in a exact copy and paste and order was cancled after a week. No logical reason was given. Called for information and got a male on a cellphone in trafic. Did not return my call either."
"I made a purchase of 2 MB/CPU combos. The shiiping charge went from $4 for one, to $16+ for two? I ordered and waited. I recieved an email confirming my order. I recieved a call at work 2 days after order from a sales rep (that could barely be understood) trying to get me to pay $25 more for retail versions of the motherboards. (not sure if it was $25 a piece of 25 for both) I declined, after several more attempts from the saleman to get me to pay more for my order I kindly stated I didn't need the retail versions and I wanted the OEM versions I originally ordered. The salesman reluctantly took my answer and I assumed this meant they would be sending me my order as placed as I could barely understand what he was saying.
Seven days later after not getting my packages I tried to track the order and could not get any tracking information on it. I sent tufshop an email questioning whether it had been sent or not, whether it was cancelled?
I recieved no response after two days. I sent another email stating that I had already sent and email and got no reply and questioned about my order. Almost 13 days after the order was placed I recieved and autorespoder email stating my order had been cancelled for one of two reasons. Neither of whhch was the case. SO,,,why did they cancell my order? Becasue I refused to pay 50% more than the listed price of the OEM version they were advertising? I recieved NO cancellation notice untill I sent two emails 10+ days after the order, and recieved a email confirmation and a phone call none of which stated the order was going to be cancelled.
STAY AWAY! Unless you don't mind waiting and waiting and getting your ordered cancelled without any notice. I will never waste my time with these people again! "
"This nightmare company and their sisters BzBoys, and PartsPc are the sorriest I have ever encountered. No one can speak anything but very bad English on pathetic cell phones that constantly breakup. Have no sense of customer service and attempted to scam me with warranty sales. Five calls in two days to sell warranty. After denial, they found reasons to cancel purchase. DO NOT PATRONIZE!!!!!!!"
"Good service, feel confident shopping because they have a thorough credit card check."
"Great buying experience with Tuffshop Bought motherboard and processor. Quick response and shipping.
Thx,
Kurt Litke"
"This business is worthless. It is one of many fronts for a bogus computer parts wholesaler. I ordered a motherboard and paid extra for FedEx shipping to get the product there on time, only to have my order delayed so that a non-english speaking salesman could call me and try to upsell me to a retail motherboard cause the one I ordered didn't come with the latest BIOS. One big scam. I then told them to cancle the order and they hung up on me, 3 times. Another front for the same bogus company is bzboys.com, NEVER BUY FROM EITHER OF THESE COMPANYS!!! When I finally got the motherboard it didn't work!"
"I dont like this process it takes to much time thanks "
"Great product, fast shipment, great service + contact. Would buy from you guys again any day!"
"Easy To Buy From.hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh"
"Very help in the fact that your recommened other parts that were compatable and a very easy and clear check out."
"This was a smooth order I was happy with the product and the speed of the order shippment"
"I like the suggested options at checkout. I like the prices too."
"Great Service. Only thing that should be upgraded is the layout of your website. Very hard to find things from the default page.
"