ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
1/5

2004-01-29

"They sell junk for $$$, not only is this my 5th time getting something that does not work at all.
It is DEFECTIVE... I just can't believe how desperate most of these low scumbag company are!
You know what? I am tired of this crap, running out of pocket change buying junk! I will just have to do with what i have left, hell even my ancient component thats been 5 years used still work like a charm. This new, defective parts is just garbage that should have been thrown away!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
1/5

2004-01-22

"Bait and Switch with incompatible product for $15 more!

I was contacted by phone and the person I spoke to tried to sell an Athlon 2200+ instead of the Athlon 2100+ processor due to a backorder status. I asked whether the replacement processor is also a Palomino. I stressed the importance of the Palomino architecture 3 times! After the call ended, I double checked this information and found that there is NO SUCH PROCESSOR. A 2200+ Palomino was never produced by AMD.

If you don't know, then don't just answer the question to make sales. Say that you are not sure!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A

Verified
1/5

2004-01-22

"This is scam; Looks like they buy brocken used hardware, then resell it. You will never get any thing working from them. Good luck"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-01-16

"They are unwilling to help you with returns. They shipped me my new mb and 2.6ghz celeron, and it was DOA. I had to pay $15.00 to ship it back. Everything that I saw with the two things pointed to a bad mb. They replaced the processor and not the mb. Said that the mb was fine. I got it back, over a month after purchase, and it is stil dead. I tested the processor in another machine and it works fine. So it is a bad mb, but I am not sending it back, because I can get another, better Intel mb for $50. Why pay $15.00 more for a total of $30.00 when I can get the new one for $50. Please do not buy from them, they will not help you after the sell. Not to mention they have employees that don't speak English very well, you have to constantly repeat yourself, or have them repeat themselves."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-01-16

"I have had nothing but problems with this company. They have not shipped my product after 7 days. Was not informed product was not instock till I contacted company after 5 days. Even though web page still shows it in stock as of today. They took the time to call me to try to get me to upgrade but couldnt inform me my product wasnt in stock. I was basicly forced to upgrade that cost me 10 dollars more just to get my product shipped as I was told would ship that day. It 2 days later and product still has not shipped. Do not do biz with company. Got info from pricewatch"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-01-12

"This company is ridiculous. I ordered some parts for a system on 7/11 and then I had a salesman call me and try to sell me a bunch of stuff that I didn't need. After that, the system didn't ship. On 7/22 I cancelled the order. Don't order from these guys."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2004-01-10

"STAY AWAY FROM THEM!!!!

Ordered Motherboard/combo, payed for the pretesting and it arrives DOA.
Also paid extra for 1 year warranty. Everything works fine when you order from them, but their RMA Link has alot of problems, also Telephone # on the Website does not work.
Finally got an RMA # and ship board and processor back to them. Now I get an email saying
that for $25 more and $15 shipping they will expedite my order and replace it immediately otherwise it will be 7 to 10 days before they go through 3 levels of testing, and their say is final, if they find the board/cpu is ok then they charge me a $25 fee for testing and I have to pay for the shipping.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-01-06

"This place sucks!!!! Enough said. I tried to buy a pricewatch.com special ram deal from them and they were still trying to varify something!!! I am sorry but it doesnt take 6 days for a business to process an order!! So i will give you some advice do not buy from these guys unless you are willing to get ripped off."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-01-02

"Company using delay tactics to try and get me to buy more expensive options. 5 days after order was placed got a phone call telling me that for $19.95 they could upgrade from OEM, then 2 days after that send email tellling me that for more money I could again upgrade from OEM. Now at the 10 day mark and order has not yet shipped. I will never use them again and suggest you do the same."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is trustworthy
N/A
Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
2/5

2003-12-28

"Order received in reasonable time. CPU fan arrived broken. No response from Customer Service after emailing problem, just this survey offer. Would like to see better instructions on installing Athlon CPUs. Specifically heat sink paste."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2003-12-17

"Another echo of the same problem- I started with BZBoys, and after they wanted to upsell me to another board for $15 each (x2 ordered), I cancelled and ordered (unknowingly) with Tufshop. I haev received call after call.. at home while I'm working, or at my office after hours, when I'm gone home. The wanted credit card and licence verification, so I faxed it to them... three days ago. Still no order progress, and when I called them in California, they said their system was down and they'd call me back with an update. In my opinion, this is a classic bait and switch. They attract customers with low prices that they don't honor, and then try to upgrade/upsell. If you don't bite on the deal, they lose interest in shipping anything to you."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-14

"This company is absoultely Awesome!! Not only did I get all my stuff at the "Best " Prices it even arrived early..Then they call and check up on you to see if it was ok,Now thats Service! I would Buy from them again.David B."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-12-10

"Complaint:

This company took my order, charged my credit card, and then cancelled my order based on "invalid supplied information for credit card authorization."

I have confirmed with my bank that the information I provided (address, zip code, etc) is the same information that my bank has on file with me.

These people refuse to credit my card, which they have, in fact, charged.

I'm incredibly curious how my credit card failed authorization, yet they still charged my card.

They refuse to issue a credit, saying that my money "should be returned in up to 10 days" leaving me in the lurch for a Christmas present.

If Pricewatch wants to maintain their userbase, I suggest they not allow companies like this to maintain their listings on Pricewatch.com.

Tufshop.com also goes by:

BZBOYZ.COM
PARTSPC.COM
PCRAPIDS.COM

It appears, also, that my complaint is not unique. ResellerRatings.com has an innumerate amount of similiar complaints.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
2/5

2003-12-09

"I was pretty disappointed when I recieved the video card I ordered - I paid an extra $20 to upgrade to a retail box and all I got was an extra s-video cable lumped in with the video card and driver cd packaged in bubble wrap. The only box was the cardboard box the items were shipped in."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
4/5

2003-12-09

"Everthing was great exceptI didn't see the need to assume I wanted a different keyboard than I ordered. Other than that all came in a very timely matter and as expected. I wouldbuy from you again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use