"This a great online retailer I have been using their products for about 10 years. I have saved hundreds of dollars refiling my toner Cartridges myself. Love the M&Ms. They have great service too."
"I love TonerRefillKits.com. I only wish the "multiple toners" discount applied if you bought different colors (i.e. I need black, cyan, magenta, and yellow, but I can't afford 8 containers, though I could swing 4, but the discount doesn't apply unless I get 2 of the same color)"
“Good morning, "ChristianMother27":
Thank you very much for your patronage and for your review.
We would love to be able to make our current shopping cart do the "mix and match" pricing (so you would get the quantity breaks applicable no matter if you were buying 7 of one color and 1 of another, earning the quantity 8 discount, etc.)
Unfortunately, the shopping cart currently has no way to do that (and even a complete move to a new shopping cart might not completely address this issue).
But, the good news is, please call Traci at: 352.343.7533 and she will address this issue manually and make certain you do get the appropriate quantity discount (I'll also make certain she is aware of the issue and that you will be calling. If we don't hear from you, today, I will ask her to contact you.)
Thank you, again, for your review, kind words and your patronage.
Have a great weekend,
John Galt - "TheRefillMan"”
"Very simple to order the correct toner. Clear instructions were provided and the refill was easy to do. Great savings on the purchase. The original at Staples was $140.00 and the refill was only about $30. I received the package in 5 days."
“Good morning, "BStover"!
Thank you for your review and your patronage. Both are exactly what we "live" for (okay, our families, God, country, our pets, new episodes of "Honey Boo Boo Child" are up there, as well...)
My goal from day one online (coming up on 13 years ago) was to make our ordering process as clear and easy as possible (and, "It must be no more than 3-clicks from arriving at our web site to getting to the page with products for your specific machine!" was the mantra that kept haunting me day-and-night when I personally designed and built my first TonerRefillKits.com web site (using "HotDog Pro HTML Editor" from "Sausage Software"!)
Even though we have been on line for nearly 13 years (and sold millions of toner refill kits to hundreds of thousands of people around the world during that time), I still take great pleasure in hearing compliments about the ease of ordering. Thank you.
I also take tremendous pride in your compliment about our instructions. Hhands down, they are the best in the entire toner refill kit world (and a ton of work to make as great as they are, but worth every minute of the effort).
The massive savings you enjoyed (saving $110 on what you had been paying $140 for at Staples!) would mean nothing if our products didn't restore your "It's empty, not broken!" OEM cartridge back to like-new print quality (and from being in the toner and toner cartridge remanufacturing industry for 12 years before we ever sold our first "RIY" toner refill kit, we knew our products would work great!)
Thank you, again, for your patronage and your review.
Have a great day!
John Galt - "TheRefillMan"”
"I was in two minds wether to do this or not, but now I a, so glad. Instructions were very detailed. Glad I bought from here!"
“Dear "Aashpatel":
Thank you for your purchase and for taking the time to write a review.
We, too, are glad you decided to listen to the "mind" that said, "Go ahead, give it a try, these guys really sound like they know what they are doing!" and placed an order with us.
I appreciate you mentioning the fact you were of two minds when thinking about placing an order because it speaks volumes about what all of us seem to experience these days from buying products or services from anyone anymore...
We literally bend over backward to provide the absolute best products, best instructions, best guarantees, best technical support, best live customer service (no voicemail, no "autoattendent" baloney, live, "real" people from 8am - 8pm M - F ET), free shipping...
We proudly display our real-world customer ratings in the upper right hand corner of our web site (with our phone number in the same region on every single page) to make certain customers and prospective customers know our customers give us a nearly perfect 10 out of 10 rating and can get in touch with us instantly when/if they need us.
And, despite all of that, you clearly are not unusual in still being reluctant to place an order (undoubtedly for the same reasons all of us have either experienced or have heard or read about regarding dealings with other companies out there in all sorts of industries.)
If you could give me the top 1, 2 or 3 things you feel would have "put you over the top" and made your decision easier (that weren't on our web site or weren't made clear enough) or, conversely, the top 1, 2 or 3 things on our web site that almost lead to your decision not to buy, I would love to know what those are.
Thank you, again, for your order and your review (and for any suggestions you might have for how we can do what we do even better than we already do).
Sincerely yours,
John Galt - "TheRefillMan"”
"Always great products and service. No problems at all this time. First time ordering ink jet product. One time I had problem with toner refill(not their fault, but mine), and they were helpful in correcting. Even though it was my fault, they replaced the product free of charge! Top notch company. Not always the lowest price, but always the best value."
“Hello Dbaeder,
Thank you for giving our inkjet line a try. Though our main focus is in toner, we still see the value in delivering a great product for our inkjet customers and glad to have you on board with it!
As for the toner issue you mentioned, regardless the cause, we always hate whenever someone has any sort of problem with our products (even if something was "your fault") because our attitude is, it may have been indirectly caused by something we did or didn't do, something we should have gone into more detail on in our instructions, possibly something someone else will run into down the road so how can we take what you did mistakenly and make do our best to make sure someone else doesn't do it down the road).
I'm delighted you contacted us and that we replace your toner despite it being "your fault" (it's very disheartening that so many people tell us when they do contact us with any sort of question, problem, "issue", that they almost didn't contact us for help because they simply assumed we treat our customers the way the majority of the businesses in the world today do (like "doody"!))
We haven't been here for 25+ years because we don't do everything we possibly can to make certain our customers come back again, and again, and again!
I look forward to serving you in the future and if you need any other assistance, you know where to find us!
Thank you, again, for your patronage and your review,
John Galt - "TheRefillMan"”
"Great customer service and super fast turn around time from purchase to shipped! Will definitely have my business! I called about an issue with my printer not showing the correct amount of toner, and they helped me fix the issue by phone, right then and there. Thank you TRK."
“Hi Efisher-183,
Thank you for the kind words and getting in touch with us through the phone. We love hearing from our customers especially over the phone because it lets us get to know you better :)
If there's anything you need help with, remember that we're a call away.
From the team at TonerRefillKits - Thank you!”
"I was extremely impressed with the detail of the instructions and color images that came with them. The quality assurance program they have such as calling in to their 1-800 was a nice touch and this company seemed genuinly determined to provide not just a good product but an excellent one. Also, when I filled up my cartridge and placed the new chip in place, the newly refilled cartridge actually worked and is making fine copies. P.S. This is my second order since my first order was for one refill and was also a test to see wether the product actually worked which it did."
“Hi, "Mira-318",
Thank you for your order and for spending the precious time necessary to review your experience with our products and services.
I take particular pride in your comments about the quality of our instructions.
Even before I started selling our ReChargX "RIY" (refill it yourself) toner refill kits on line, I was so sick and tired of receiving products of all sorts with "God-awful" instructions, I vowed that our instructions would literally be not only the best toner refill kit instructions, but would compete for "best and most complete instructions for any product"!
From start to finish, those instructions take us nearly two full weeks to produce and every minute is worth it (and necessary).
My theory was, even though I know our products will restore your "empty, not broken" toner cartridge to "good as new" printing (or we don't deserve to keep your money!), if the process to refill the cartridge isn't documented perfectly, the chances for you to experience those fantastic results (and save the average 70% our toner refill kits offer) would be diminished. So, thank you for noticing!
That "800 number" you mentioned has been called nearly 110,000 times since we implemented it over nine years ago and literally 99.8% of the callers listen to my entire 98-second "Thank you!" message (and, as you heard, my reiteration of our guarantees, our support and our desire to be the best company you ever dealt with!)
I like your comment that "...the newly refilled cartridge 'actually' worked..." because it is yet one more example of no matter how hard we try to convey how well our products work and no matter how much effort we put into making certain everything we do is the best it can be, people are still skeptical until they see it with their own eyes.
I'm sitting here with a "big old" smile on my face, because even after being in business for 25+ years, I still love what I do and take extreme pride in hearing that my team and my products did everything thing they promised they would do.
Thank you, again, for your business and your review.
John Galt - "TheRefillMan"”
"Toner refill kits is always a quick and painless transaction.
This is one area where I do not have to review everything I have purchased. Shipping is quick and service is professional and courteous.
I do not buy toner anywhere else.
Daniel Talbott
Plant Manager
MII Inc."
“Hi Daniel,
Thank you for choosing us for your printer supplies. We always love to hear great feedback from our customers and yours has definitely let us know that we're doing something right.
We look forward to serving you again.
All the best,
The team at TonerRefillKits”
"AMAZING Company! Great customer service! High quality product! Saving me real dollars!
I HIGHLY recommend them to everyone who uses a printer and is sick of paying top dollar for replacing mostly full toner cartriges! The printer companies have a great scam going which is to sell us printer cartridges and then, after an arbitrary number of printed pages, insists that we replace the cartridges, and locks the printer out until we do it! Doesn't matter that you have lots of unused toner remaining.
TonerRefillKits has been GREAT to work with. They answer the phone, they respond to your questions, they stand behind their product, they follow up with emails, and they are there to walk you through refilling your own cartridges. I have a late model printer and they even did research to find the necessary extra steps for my machine.
After successfully using my refilled cartridge for about 6 months, when I got a low toner message, I called them up. Instead of them urging me to buy another set of toner cartridges or toner refills, they suggested reseting the printer's print page counter. It took about 30 seconds, it was FREE, and it WORKED! I can now continue to use my remaining toner. So because they saved me real dollars a second time, I decided to write to write this review.
I admit I was skeptical at first (seemed to good to be true) and nervous about refilling my own cartridges (worried that it was too technical or complicated), but now I'm a huge fan. Two thumbs up! Five stars! These guys are great and I can't imagine actually paying retail for toner cartidges again!
Adam N. from Chicago"
“Hi Adam,
First off: WOW!
Your review instantly put a smile on my face and I will definitely be sharing this with the rest of the team at TonerRefillKits.com.
We understand that it's usually quite a leap of faith for people to give our ReChargX-brand toner refill kits a 'go' when so many are routinely buying complete, brand-name, brand-new, cartridges from the big box retailers (at, or darn near, full retail price!) and the printer manufacturers are doing their best to try to scare everyone into believing that you should never "dare" to buy anything other than their full-price complete cartridges.
Your comment really shows other people who are considering giving our ReChargX toner refill kits what's possible by taking the alternate approach and we thank you, immensely, for being with us.
We may be a small team at TonerRefillKits.com and the HUGE advantage that gives us is since all of us here have a vested interest in making certain we are here for another 25 years, we can beat the customer support experience offered not only by the "big boys", but nearly every other company in the world (and that is not bragging, that simply what we set out to do from day one over 25 years ago and we are really, really good at what we do).
Your comments confirms we're doing it right :)
If there's anything that we can do to bring even more value to you, please let us know. We're always a phone call, live chat or email away. We're here to help!
All the best,
John Galt - "TheRefillMan"”
"the most comprehensive directions of many vendors i have tried, rapid delivery "
“Hi Melvinsgale,
Murray here. I'm the one that works extensively on the refill kit instructions.
I'm extremely pleased about your experience and feedback about the kit (and its instructions). We try to bring that extra "oompf" to our products to ensure you're not only getting a great deal but the entire experience is effortless.
Thank you, from all of us at TonerRefillKits.”
"I've been buying refill kits from you for nearly ten years now...I'd be on my first cartridge still if it wasn't for me trying to change one drunk...Still on my second cartridge covering the entire ten years!!!"
“Hi Jaxscript,
Wow! That's truly extending the life of the cartridge for quite some time and that's pretty funny about the first, ha!
Thank you for your patronage with us - looking forward to hearing from you again.
All the best,
The team at TonerRefillKits”
"Excellent. I recommend these guys to everyone I know that prints."
“Hi Mhigdon_1,
Thank you very, very much for your feedback and telling others. If there's anything we can do to bring a better experience, please let us know, we're just a phone call (or email) away.
All the best,
The team at TonerRefillKits”
"I have been purchasing toner and toner cartridges for my business from TonerRefillKits.com for 8 or 9 years now. The products arrive quickly via UPS. The information included with the refill toner and kits are easy to understand and follow. The online assistance, web site and telephone help line are top notch. The cost savings are beyond belief. I have used the products they supply to recharge HP, Cannon and Brother brand printers, copying and fax equipment without any equipment issues. There products as easy, fast and highly cost effective. I have cut the company's expenditures for toner and toner cartridges by 60% as compared to our prior expense for these items. Over the years I have recommended TonerRefillKits.com to everyone I have spoken with regarding printing supplies and will continue to do so."
“Hi Mcsellis,
All of us at TonerRefillKits thank you for your kind words and patronage.
We'll continue to do our best to ensure you're always receiving the best prices and experience.
We look forward to serving you again :)
All the best,
The team at TonerRefillKits”
"Very personable service, they called to verify that I was ordering something other than what I have ordered in the past. The order was shipped complete and very quickly. Products are always great and the guaranty can't be beat.
They have very knowledegable peoplt to assist. I save a lot of money over ertail dealers.
Thanks! "
“Hi Ch-24,
It's your kind words (along with the many voices of others) that makes what we do fulfilling - we love delivering a great experience to our customers and glad you were able to take part in it.
If there's anything you need, we're always a call (or email) away.
All the best,
The team at TonerRefillKits”
"Toner refill kits are a very easy way to save a lot of money.
Thanks,
Jerry"
“Hi Jerry,
We like to think of the toner refill 'experience' as our "free night on the town" because it lets you save more money so you can do fun things like going out for a bite or buying something special :)
We look forward to hearing from you again.
All the best,
The team at TonerRefillKits”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Howdy "gwlesq",
We can't thank you enough for being with the company all these years - it's your patronage that keeps a smile on our faces especially when we hear the savings you've received over said time.
If there is anything we could improve upon or make your experience all the better, please let us know. Thank you again and can't wait to hear from you soon!
All the best,
The team at TonerRefillKits”