"Love your products, fast easy to ck out, can aways find what I need."

"We own a number of restaurants and for many years have purchased our glassware and many small wares from Webstaurant.. Recently, our glass orders have been coming in with a percentage of the glasses broken and have not been labeled fragile on the box. I strongly urge Webstaurant to increase your shipping standards. I addressed the issue on live chat, and the person on the chat could not have been less interested in hearing my opinion
Overall I am very happy with your selection however, as an online company, I think you could improve your shipping
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"Item arrived damage and webstaurantstore.com wouldn't offer to replace the item. This happens when using cut rate shipping services like FedEx. I was offered a 20% refund and countered with a 30% which was accepted by their representative. After the agent agreed to refund me 30% I was only sent a refund of the lower amount of 20%. I do not recommend this vendor as they're unwilling to stand behind their product when it's damaged by their shipper. I recommend and use UPS for my business as the workforce is compensated more favorably which results in a better shipping & handling experience. "

"Have ordered products several times in the past and they are always on top of their game!!"

"Webrestaurant store is one of the fastest, easiest online shoping experiences I've had for restaurant supplies. It's easy to find what you are looking for and there are multiple options for items.
Pages load fast, and key word searches are fast. Everything we've ordered has arrived as promised and they keep me informed about delivery status, when items are not all going to be delivered at the same time. We are happy with the service and products Webrestaurant store delivers and will keep coming back.

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"I buy a hot plate and never work.
Customer services contact me, and they will replace the equipment. I change the review for 4 stars from 1 star just because the shipping wait again will be extended for my production. "

"Easy to use, easy to find and confirm items. I am pleased."

"Very good order process. I got all the information I wanted at your web sight, including product information, ordering informaiton, payment and shipping information all without having to jump back and forth to various screens. "

"Glasses were well displayed and info on size ready available. "

"$30 shipping on a $50 order!! A bit outrageous. They did have what I was looking for, we'll see how it is when it arrives."

"WOW! Usually I spend 2x the amount of time filling out the order as I did choosing the item to purchase. Everything went very smoothly, I was even able to go back and correct something without having to start all over!"

"Webrestaurantstore has best selection on the web, in saying that they should realize they are dealing with business owners who are savvy to what there real costs are for shipping. Using shipping as a source of addition revenue build resentment and hurts sales and relationship building. webrestaurantstore needs to find more honest and transparent sources of revenue or they will never reach there full potential. "

"Great price, product options, and easy online navigation."

"From Equipment to Supplies to Ingredients Webstrauntstore has it all for me. Always fast delivery and never an issue with items. And with the Webstraurant Plus program and Webstrauntstore Reward program, I am saving even more!"

"The brand of Snowcone syrups you carry have great flavor. I’d love to see sugar free flavors offered and so would my customers. The flavors come packed great."