"HORRIBLE COMPANY and COMPLETE SCAM! Took $524.46 of my money without ever shipping a product. Had to dispute the charge with my bank to get any resolution.
ASK ME FOR SCREENSHOTS, chat transcripts. I have it ALL!
Order: xxxx3016
Item: Regency work table 36”x72”
Description: “ships in 1 business day” for Plus members. I am a Plus member. (WAS——cancelled!)
Spent over 3 hours begging Supervisors in Customer Service to get this product shipped.
1. Order on Wed, 2/28/2024.
2. Writing this on Sat, 3/2/2024. No product shipped, but “kindly” informed “It is in stock and ready to ship in our warehouse”.
3. As of last night, I was charged $524.46 LAST NIGHT for the order, but they still have not shipped the product and cannot give me any timeframe when they will ship it or when it will arrive.
This company is a complete scam. They do not supply the products they claim or advertise on their website. They do not meet their obligations. Their Customer Service is ABYSMAL at the very best.
Avoid this place at yours and your bank account’s peril!!"
"It came on the right day I needed it. Thank you"
“Thank you for your review!”
"The delivery was prompt and as ordered. Would definitely order from Webstaurant again!"
“Thank you for your review!”
"Never had any issues ordering and very reasonable prices"
“Thank you for your review!”
"We love this place! Customer service is excellent."
“Thank you for your review!”
"I ordered butter, and syrup on Thursday evening and received Monday. "
“Thank you for your review!”
"Website is easy to navigate! Multiple great experiences. "
“Thank you for your review! ”
"Not much to say except it was delivered nicely. Haven't used the product yet. "
“Thank you for your review! ”
"Efficiency, and Quality. Always have what I need. "
“Than you for your kind review! ”
"2/13/24 Today I was Blessed to get customer Service Rep Erica, she's the greatest would not have been able to complete my order without her. She has the patience of a Saint. I'm really happy that I called Instead of going through the chat. Erica took her time and walked me through the entire process.
Thank You Erica"
“Thank you for your kind review! I will be sure to pass your praise on to Erica as well! ”
"This site had almost all the items I needed to order. I found shipping cost to be a little high. But overall the site was easy to use."
“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"Man on phone call was very helpful to figure out size and how many legs I needed for my 10' table."
“Thank you for your review!”
"this is the first time my order didn't have a broken canning jar. only 3 this time. last order one in every case . you beed to put glass on every box. your products are good love the pots I ordered. Thank you"
“Thank you for your review and thank you for your feedback! If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"It was simple and easy. Had the part I was looking for. I do not understand the $21.38 shipping charge for an item that weighs less than an orange. I paid as much shipping as I did for the product. I would like to think it is because it’s a charging cord but I have gotten free ground service on those before. The rest of the experience gets 5 stars but shipping gets a 1 "
“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"I shop here for my restaurant and its all I need "
“Thank you for your review! ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review and I am very sorry to hear that your order was delayed! I am happy to look further into an estimated ship date if you can message me the order number, or the email address associated with the order. I look forward to hearing back from you! ”