"re ordering is horrible almost impossible plus being rude"
"I signed up for Plus for free shipping, it wasn't free, just discounted a bit. Still cost $108, decided to buy anyway.
Just got the stools and only 2 screws were provided for each seat when 6 are needed. I'll have make a trip to hardware store. Frustrating. Stools look like they will be nice when I get them assembled. "
“Thank you for your review and I am very sorry to hear that you are missing hardware for your item! Please reach out to our Customer Solutions Department directly and they will be able to assist you in resolving this. You can live chat with us, email us at help@webstaurantstore.com, or call at 717-392-7472. ”
"Ordered various items over my 20 year tenure at my job. Recently ordered a small batch of mints. Some back and forth with production that I was able to work through, delivered, people loved them. Then went to reorder but wanted to change up the mint, keep the wrapper design. Company would not do that, wanted to charge all new setup fees so I designed new wrapper. They added the charges, I agreed. Time passes and then I am contacted that wrapper is not available with the mints. I negotiate to lower the price down from the upcharge of the new wrapper choice, but still have to pay for setup etc...same wrapper as previous ordered. Lots of wasted time in communication and the money budgeted I was trying to spend from lapsed due to their accounting system and fell into another FY budget cycle.
Boxes finally arrive all beat up, holes in them, tape missing but the individual cases seem intact. I use all old product first, then go to open one of the new cases and every handful I pull up has empty wrappers. I immediately contact company, send pictures and they want me now to open all the cases, count the empty wrappers. That would be a waste of my time at this point so I will just go through the wrappers as I need to break the seal on the case. This was a $550+ order in just candy. Perhaps, I can save all the wrappers and at the end of use of what was ordered, I can refer back to their email and return the exact number of empty wrappers, filled with air."
“Thank you for your review, and I am so very sorry to hear about the issues you have experienced with this order! Please reach out to our Customer Solutions Department directly and they will be able to assist you with any further questions you have. ”
"Easy to find neat jars and containers for my products!"
“Thank you for your review! ”
"Last order of 1 gallon jugs came smashed together inside the box and about 10 of them had pin holes in them. Please pack this order carefully.
Thank you!
"
“Thank you for your review and I am so sorry to hear that your order arrived to you damaged! Please reach out to our Customer Solutions Department so we can assist you in resolving this matter! You can live chat with us, or you can email us at help@webstaurantstore.com. We look forward to hearing from you! ”
"Everything was easy, well organized web site."
“Thank you for your review! ”
"Easy to navigate the website. Lots of options to purchase with great prices."
“Thank you for your review! ”
"I've purchased from here in the past a few times. Each time the shipping is CRAZY!!! I've also had product broken or damaged.
The good side is that customer service has been good."
“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"What I like is the fact you have the items I need in stock. If there is one thing you could do better, it's lower the delivery costs. When I order items that cost well mover $100 the delivery cost should drop as the price of purchase goes up. I recently purchased a kitchen mat for less than you folks from Walmart. "
“Thank you for your review Keith and your feedback! ”
"Why i pay $105 every month if i pay extra for for shipping for o lot of item?"
“Thank you for your review! We offer discounted or free shipping with a Plus subscription on a majority of the items we carry. There are a select number of larger pieces of equipment and furniture, as well as some additional food items that are exempt from the program completely due to the higher costs associated with transporting and packing heavy and temperature-sensitive foods. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"I tried to buy a fryer and price changed while I was waiting on them to accept my resale tax form. They refused to let me buy it for the less amount I put in my cart $100 more and they refused to let me use my resale tax form so they charged me tax. Now I have to go through my local tax office and report it. Very unproffesional to deal with. I even contacted Avantco the mfg and they were no help either in resolving the issue. "
“Thank you for your review and I am sorry to hear about your recent interaction. Once you provide your tax exemption, our tax department will review and update your account to the appropriate exemption status and any applicable taxes owed to you from the last 30 days of purchases will be refunded to you. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"This company was great in not only assisting in an order error, but also walking me through how to fix my mistake! I had the best experience with them and going forward will only be using them for all my small companies needs! I really appreciate all of you for all your assistance! I look forward to working together in the future as our company grows! "
“Thank you for your kind review! ”
"I like how easy it is to navigate n shop around also checking out "
“Thank you for your review!”
"I would give 10 stars if I could. I used these guys to outfit two kitchens with equipment and I use them for all of my supplies. Five Stars for Service, Price and quality products.
I have had a couple issues with the equipment that I purchased but they took care of the problem immediately."
“Thank you for your review! ”
"Emailed you about a week ago with a problem placing my order. Still haven't heard back on that. Finally got my order placed yesterday and was told I would get an email conformation shortly. Nothing yet. Not sure hoe you define "Shortly"."
“Thank you for your review and I am sorry to hear that you have not yet received your confirmation email! Please be sure to check your spam or junk mail folders for your confirmation email, but if you are still unable to locate it please reach out to our Customer Solutions Department to assist you. You can reach them via our live chat, or email or you can call to speak with a representative at 717-392-7472. We look forward to hearing from you! ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review and I am sorry to hear about your experience! If you require additional assistance in reordering please reach out to our Customer Solutions Department via live chat or email at help@webstaurantstore.com. You can also call and speak to a representative via phone at 717-392-7472. ”