"This one went the the BETTER BUSINESS BUREAU.. and that’s just the beginning.. I’ll be contact the government agency that regulates shipping/mail issues
This company is robbing people With their shipping rates. There is no way just because you state a shipping rate that it is accurate. They charged my elderly mother $17.00 for some nuts and one pasty and were evasive and nasty when questions. They should be investigated. They make no attempt to resolve any unhappiness whether it be financial or with their goods/services and basically bait and switch with a free gift. They entice their older clientele into falling for a free gift of insignificance and sneak in exhorbitant shipping. It's isnt even special shipping.. it's not fedex or ups.. it was thrown in the mailbox. They are definitely worth looking into"
"Most of items are just "okay" except for the ham, which I will say was terrific, although expensive. The $20 bridge mix was inedible. As far as customer service, it is awful. You cannot get a person. Would not order again. Expected more from a "family owned" business. "
"I placed my first order from a catalog they sent stating I was pre approved for a line of credit and my first payment would be deferred. When I received my bill and it was not deferred, I called the customer service number. An hour and a half later, bounced back and forth between the credit department and customer service 6 times, no one knows how to change the due date for the first payment. I sent an email which I received an immediate reply with a phone number to call, and when I called it, the agent stated he needed to transfer me. I hung up, stating I had been through that already. I have never dealt with a company that seemed to enjoy toying with the customer as much as this one. Surely someone knows how to do simple data entry there. Buyer beware...it’s all fun and games until you need to contact customer service. And that first payment not due for 2 months part is a scam. "
"I ordered several items, most for grandkids in other states. One thing actually got delivered and the rest, they were “out of”. Yes I got my money back but the point is, most of the people on my Christmas list got zilch. Don’t count on this company if you order."
"Have never ordered from this company before, but saw a catalogue and there were items that I wanted. Decided to order since it seemed to be a "Family Owned" Business which I like. From the outset it was obvious that the customer service personal was unprofessional and lacked knowledge! The guy taking my order kept coughing in my ear on the phone like a smoker with asthma and he took about 30 minutes to finally get my order right. Then he began to get my info for the credit account. During this process, his phone went out...I could hear him talking at times, but he could not hear me...and he wasn't aware that I could head him talking and his complaining about the phone and which button he needed to push to get back to me...and even talking about me as a customer because I was asking questions about products and my order! Um hello! I am the customer and I am buying from your company for the first time...so he's I have questions. Finally, after not being able to figure out how to get back to me...he hung up! So...I called back...got another customer service representative. I explained what happened and she looked up my order...fortunately IG was there and had been saved...and despite the fact that the credit process had not been completed...she said that all was good...order was placed and everything went through. The next day...I get an email that my order needed more attention. So I called again...talked to another representative. Told her the situation and she looked it up...she said they just needed to verify my address...the she said all was good and the order should ship...but I would get confirmation email. Today I get another email...order not shipped! Apparently my credit was not approved due to insufficient info? Well again...that process was not completed before the original guy lost phone contact. So yeah...it probably was incomplete! I go online to zee if they pulled a credit report...YES they did?! That permission was not given by me!! It is illegal...now granted...had the process been completed...in the end I would have been asked if I authorized that credit Che k. And since I was seeking credit I would have given permission. However, the process was not complete and NO permission given! I am contacting the BBB in reference to this company's practices as well as the Credit Bureau and a lawyer! The most reprehensible part is the way I was treated by this last customer service representative when I followed up with them after today's email. SHE TOLD ME that I could not have credit because of credit problems and that I would have to make payment before the order would ship. I tried to explain what happened originally and that all information was not obtained...but she would not hear me! She kept rudely cutting me off and she treated me like dirt...Finally I said...Just Cancel the Order...I can get the items another place.and not be talked to like a dog! Her response? Oh well...Okay! Non problem. No apology...Nothing! Unbelievable how the company has supposed to be in operation on since the 1920's! Well...I can tell you...I will pursue every possible avenue for violation of US Credit Regulations! My advice...Run, Run from even think I of ordering from this company. I wish I had read the reviews before I got involved or placed an order! Never again!!"
"I've been a Swiss Colony customer since 1995 and always utilize their very generous choose and charge credit line. I rarely order more than $75.00, and I'm always very prompt with my payments. After reading through the posts here, it struck me that most people don't understand the concept of "paying on time." Yes, if you're late, you'll get a notice. That happens everywhere and with everyone. If you can't pay the bill, don't order so much.
As for me, I order the same thing every Thanksgiving: a mint torte and whatever else catches my fancy. I just got finished placing my 2017 order, and the rep was polite, as always. I've never run into ANY problems with Swiss Colony and look forward to seeing their new catalogs every September.
Highly recommended. Just play by the rules, and you'll do fine. "
"Do no order from this place. They are almost certain to be out of stock, not tell you about it, or late, or make errors. The reviews speak for themselves."
"They messed up my family's holidays. Gifts were never received, there costumer service is horrible, when I contacted them AFTER Christmas because no one recived the gifts I ordered, the reaction was met with "Oh well better late than never," and "This some times happens " and then they were out of what I ordered, and wanted to change me Full price for there mistakes. Your better off ordering some where else."
"This company is horrendous.If you intend to buy now and pay later make sure u don't end up owing a late payment.If u owe them even a small amount they Will harrass u endlessly and try to send the 10$ owed to collections.They send harassing mail and collection notices even if u are a few days late.Ruthless business practices when we only ever owed 150.We paid them off never to return as a client.We rate them 0."
"I have had credit with this company since 2014, thought paying on time and paying it off would sustain me to purchase on holidays that counted. Well I was wrong!! I decided to send easter baskets to my grandchildren who moved to Texas.. I was happy to be able to pick the 2 baskets I knew that would love. I placed my order and knowing it would reach them on time. Again, I was wrong. I just received a letter today from this company stating that they would have to run a credit check on the order I made..wait!!...I already have an established a credit account why would you have to run another inquiry on me if I already have credit and have proven to be a valued customer. I contacted the company and explained to them I already have a credit account with them but, unfortunately I was told they still have to run a credit report,and because I put a freeze on my credit reports, so I wont get unwarranted inquiries,. I was instructed that I would have to lift all 3 freezes, which in fact in California is a 10dollar each removal fee on top of adding another inquiry on an account I have already established. Wasn't worth the headache. Sorry Swiss Colony your practices are going to get your company one thing, closed. I will go to another company if I have an account I can actually use it without starting all over.Hopefully this order will reach my grandchildren in time."
"I have a small account with this company which is current. I had placed an order which I did not realize would be over my credit limit as I NEVER received in writing that my credit amount was lower than advertised. That's alright. I was sent an email saying we can not approve your order,we will be sending you a letter. Instead of waiting a week or more for the letter , I called Swiss Colony customer service. I was concerned that they had pulled my credit for this order, my third order. I asked the rep. if my credit was pulled. He asked if he could put me on hold to seek out a supervisor and came back and stated my credit had not been pulled. When I received the letter a week later it stated that indeed my credit HAD been pulled. I know that each hit brings down my score. If I had known in writing that this would be done with each order I would never have bothered with this company. I have been working hard since after my student loans to keep my credit score decent and now it has been hit without my knowledge. I called the number on the letter and it was a company in Costa Rica. No where in writing does it say that Swiss Colony out -sources. Again, if I had all of this in writing in the beginning of my relationship with this company I would have not bothered. I did call customer service in the States but they took it very lightly. If you do not want your credit hit , do not deal with Swiss Colony."
"I have used Swiss Colony for a couple of years now, until today. I was called by some rude guy in collections telling me that I was late on my payment. He tells me that my Feb. payment is late. Told him that Feb. isn't over yet and that is pay the $327 & close my account. He persisted on being a rude prick. So I went online, paid off the account, & sent an email to close my account.
About an hour later I received a reply to my email. But wanting to keep my business but just saying "Thank you for contacting Customer Service.
As requested, we have removed your name from our mailing list and closed your account. Please feel free to discard any future catalogs that could already be in the mail to you.
We hope this information is helpful to you."
Not even wanting to retain my business! Guess I'm buying everyone Hickory Farms this year. It's not like I even wanted their charge account, it was more of a matter of convenience. Their products weren't even that great."
"i placed my order late but they still got everything where it needed to go before chrrismas everyone enjoyed and my sister loved her snow globe last year was the same but smallerorder i would diff and will order again
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"Placed an order online using swiss colony credit. Received a confirmation of order. Two days later I received an email stating I would not receive my full order that they will not send the free gift offer as stated on my catalog. I emailed them back and requested that my order be cancelled. They then emailed me back stating that my order had already been sent, when in fact it said it was in "fulfillment" not shipped. I then emailed them back and requested that my order to be cancelled. I got no reply. -- I received my partial order about a week later. The outside of the box said refrigerate upon receipt, yet the product was warm to touch, if not hot. --- I will never order from this company again."
"I order some stuff from swiss colony and their other company seventh ave they state on their websites buy now pay later then after they ask for a down payment after you after you use your choose and charge account buy now and later is misleading and unfair business practices then should state buy now and pay later and make a down payment after you order in their name they are a joke and frauds and shady people and very shady company I bet they deal in stolen stuff to I want my stuff I order they never got my consent to delay my order according to the merchandise law the ftc put out they have to get my consent first to delay the order"