"I received a tin of mixed nuts for Xmas. They were the worst nuts I have ever tasted. Little to no flavor. The texture was too soft and chewy. What a shame someone spent good money for this horrible gift. "
"Paid my Swiss Colony bill said my order was in process and when I checked for tracking products were no longer available...quick to take your money but no customer service either closed or busy online with other customers...deceptive business practices...I want my money back and an apology to me and all other customers who did receive their orders for Christmas."
"And all efforts to call customer service were frustrated. I mean seriously, this is a gift for my wife and they sent me something worth 10% of what they charged me. This is just a crap organization and they take your money but NEVER actually respond to customer complaints."
"I orderded in time to receive for Christmas last year but was told it wasn't going to make it but then part of the order did. Not the Free part as it was my first order. My crackers were all crushed but the cheese dips were good. I complained to customer service and never got anywhere. This September I received a bill saying that I still owed for the order last December even though I had put on my credit card. My credit card never told me they declined payment and they cannot tell me which card it was. They still will not make any adjustment and have hounded and threatened with collection agency since October. Their system supposedly malfunctioned and that is why they are just now billing me. REALLY? I asked them to prove it wasn't paid and they are telling me I have to prove it was. I asked which card I needed to go back a year on and look for the payment and prove it went through..... I am not sure if it is even legal after 9 months to try to collect a bill if you haven't been billing every month. I will never order again. A bunch of crooks or lousy business people!"
"I ordered for my mother in law, half her order showed up...i ordered for grandparents on store credit, paid $70 down and their gift never showed up! I was guaranteed by associates it would be mailed before Christmas! Please don't fall for the $400 pre approved credit... They have lack of communication!"
"My experience is much like others here, sadly. I got the catalogue from swiss colony- "your pre approved for $400...etc.". Well, i 'ordered' on Dec 10th with what i thought was store credit, but only yesterday, did some digging and found it wasn't shipped (keep in mind, these are Christmas presents). I emailed them and got this reply:" Thank you for contacting Customer Service.
Your order is being held by our Credit Department pending receipt of a 100% down payment ($195.90). A letter is being sent to you regarding this. To protect your privacy, credit inquiries must be made via telephone. Please contact our Credit Department at ***-***-**** for assistance.
We hope this information is helpful to you."
So, why would i apply for credit if i had the full amount to put down on the order?!? They never told me I wasn't approved for it, but as you see above, they are going to mail me a letter. Hey, that's great- that'll come just in time for Christmas- but what about the order!? I'll admit i waited a little too last minute to get presents (or try to order them anyway), but when a company touts that you can order by a certain date and have it there 'by Christmas', it makes it a easy to forget and wait til the last minute TO get the gifts.
So, needless to say, i'm not following through with this order. I WILL refute the credit pull and I will never order from swiss colony."
"No...I Couldn't Wait Till Christmas...These Petit Fours Are So Delectable & Delicious; So Fresh And Chocolatey. What A Great Way To Enjoy The Season."
"They said i was approve $400 in credit and I place a order for christmas and was told i was approve for the $400 credit line and didn't need to do no down payments. Well they never call me to tell me that they had my order on hold for a full down payment. They ruin my christmas and I'm telling my whole family don't order from them because that was very deceitful to do that to a customer. If if your credit score is not a 650 or above don't order from here. They do put hard inquires on your credit report and won't give you service until you make a full down payment for your order. They won't call you or inform you that they got your order on hold because of your credit. I got fair credit! My credit score is a 588! Bad service and I will never have anything postive to say about this lying deceitful company. Don't buy from here if you got bad,poor or fair credit! "
"I ordered a box of food for a friend of mine in Arizona and she got terrible food poisoning, she passed out in the bathroom after puking her guts out then hurt herself when she fell & ended up in the Emergency Room, MRI's & all!
If you can't keep this food climate controlled, DON'T SEND IT!"
"Gift baskets sent to wrong address at Christmas time. Tiny cheese and sausages."
"I Patricia Tisor ordered from you guys a 10 inch computer in blue,was told I needed a downpayment of 41.00,which was paid. Nothing came in the mailbox so I called they told me that the card declined which is a lie because the lady told me it went through and I want my 41.00 back. I'm not going through u guys I'll go somewhere else "
"Had a oder. I sidnt recieve it. Made a new order. Was told I qould have to reoay another delivery fee. Nit doing after my first lost order was 40$ including delivery fee. Also they qill not respond to emails. Just on Facebook. Not dealing with Swiss Colony."
"First time order and it will be the last! Ordered on the 21st, ASAP for Thanksgiving and now not getting it because storm which is a lot of bull! Don’t bother with customer service! First woman sent me to advanced customer service and Lord and behold, it’s outsourced to another country! Couldn’t even understand him! No more! They got my money two days later, but can’t get my order here for Thanksgiving! Horrible customer service! Never again!"
"I called thinking maybe I should order smaller meat and cheese box. The person on the phone kept pushing me to order more just to get their credit card. No thank you ..Never again !"
"Extremely misleading product representations. "Giant" beef rolls are about the size of cocktail wienies. "Petits-fours" come "enrobed" in a waxy, glutinous material that does not vary in taste whether chocolate, vanilla, or other color. The cheeses are good, if you receive them unmelted. How do you ship cheese without some kind of cooling material? Customer service is nonexistent, or rude on the rate occasions you get hold of a person with a GED and a pulse. This company is NOT family owned. It used to be; Colony Brands owns many different catalog companies, including Ashro, Montgomery Ward, The Swiss Colony, Wisconsin Cheeseman, Midnight Velvet, Ginny's, Monroe and Main, Country Door, Tender Filet, and Seventh Avenue, the latter of which is considered their flagship catalog. Note that each of these companies offers average products at above-average to ridiculous overprices. Credit practices are usurious, and are predatory. Stay away from ALL their garbage.
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