"Item as described. Shipping information was communicated as soon as available. Fast shipping "
"The transaction and the whole process of buying my phone was quick, smooth and transparent. and both seller and swappa made the whole experience very comfotable by clear communication. I got exactly the phone i paid for. Happy Customer"
"I cannot believe just how terrible this site really is. The people that run it WILL NOT help you if there is a problem after the sale. Got a basic reply from them just saying work it out with the seller. Problem is the seller didnt want to reply to me after asking for days. Support just completely ignores my emails asking for help even though the seller broke the own rules of the sale Swappa listed. Just dont list your phone here for sale, dont buy a phone through the site. If there is a problem, you will get absolutely no help at all. "
"No junk, no jerks. Except for when there are. And they ban the victim for speaking up when being ignored by the **** who sold the junk.
Definitely weren't interested in my feedback, just banned me. I'm f.ucking lucky I got the device sent back and my money refunded (had to dispute the transaction with my bank through PayPal) before you blocked me. Jerks.
This was a couple years ago, I'm just tired of seeing swappa f.ucking lie. "
"Easy to find the phones you are looking for. Better than ebay. Can trust what you are reading is what you are getting."
"Swappa is my go-to platform for buying and selling phones, laptops, and everything tech!"
"For the last few occasions that I purchased a new cell phone, I sold the previous one on Swappa. The process is easy and each time it sold within a couple of days. Great way to fund and justify an upgrade!"
"I have been buying and selling on Swappa for many years. Fees are more affordable than other market places and I've never had a bad experience."
"I needed an Ipad Pro for my business, however, being a small business, could not afford a new one. Found one on Swappa. The seller listed the item exactly as it was, and it came in excellent condition, two days after paying for it. Payment was easy and verified through PayPal. We have bought phones before, and will use Swappa again! "
"I have been a swappa user for many years.
I dont like financing the phones through my carrier and I usually find a great phone thats way way cheaper than a brand new phone.
I like how the items are listed, and sellers are vetted.
"
"Swappa’s verification process and partnership with PayPal makes it very trustworthy and secure. Part of the hassle in buying used or secondhand electronics is the lack of a warranty or guarantee that the product actually exists, or the possibility of meeting up in an unsafe location. Swappa removes all of the negative experiences from buying used electronics - no more shady deals or scammers. Everything I have bought from Swappa has always worked out to be amazing, and if not, they have great policies on addressing difficulties, which makes Swappa particularly trustworthy."
"Using swappa was a great way to connect sellers and buyers. Everything was super smooth, absolutely no issues. I would definitely use Swappa again."
"I'm a seller and buyer, the website is very easy to use."
"Bought an iPhone advertised as like new - about 4 months in the screen literally fell off - I paid $280 for a new screen - Apple authorized repair said "did you know this was an inferior aftermarket screen replacement?" and they also said it was not even done well. Seller and Swappa did nothing. More recently I went to list the phone for sale online and when I went to check battery health I got a notice that the battery had also been replaced unauthorized! I will take a beating selling it with an honest listing. Contacted Swappa - again they say they will do nothing.
On the review I posted on a different site they said I was abusive to them in my emails about the case and also that I took too long to contact them about the second defect/issue- see my update to that review below.
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Update: I just reviewed my emails to Swappa and I was definitely not out of line in how I addressed them. In my estimation their reply is just a rather lame attempt to make me sound unreasonable. And yes, while it was just over a year when I contacted them about the battery having also been replaced with a non-Apple part. Until I myself was preparing to list the phone for sale I had no reason to check the battery health screen. When I did is when I got the warning about the battery. When I contacted their seller about the screen issue he had said that he carefully tests every phone and didn't believe the Apple repair people (really?!). There is no way he should have missed the battery if he runs careful tests. At best the seller is careless and at worst dishonest. So, long story short I was sold as "like new" a phone with two replaced, substandard parts and Swappa has refused to step in. "
"I sold an iphone on Swappa's website and shipped the phone to the buyer by UPS. UPS cancelled my shipment and told me they deemed this buyer and his address a scammer with a history of fraud with UPS. UPS refused to deliver the phone to this buyer or his address (which turned out to be a hotel lobby), and shipped the phone back to the UPS store I shipped it from. When I received the phone back, I refunded the buyer. Within a few minutes of refunding the buyer, Swappa cancelled my account. I asked swappa to call UPS to verify that they refuse to ship to this buyer, but swappa told me they will not call UPS. Swappa apparently assumes I was trying to scam the scammer and cancelled my account. I was injured by the scammer and UPS refusing to deliver to him, and then double injured by swappa cancelling my account and basically calling me the scammer. I tried to get an explanation and see if I can redeem my name, but swappa will not respond to me. This is unacceptable! This is horrible treatment of a customer! I've been a customer for 3 years and with several excellent transactions. Why would a company choose to do this? Why does this company not vet it's buyers better? They should have a relationship with the large shipping companies and work to identify these scammers."