ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
3.89/5
Customer service:
3.75/5
Return/Replacement policy:
3.57/5

5/5

2021-03-07

So happy with my purchase

"Swappa exceeded my expectations. I got an almost new iPhone in mint condition for a bargain! Love their accidental insurance option too!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-03-04

Thank you.

"Great website. Thank you. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-03-01

I was hesitant at first.

"I was hesitant at first but this was by far easy breezy and no headache involved purchase unlike eBay.

In the item chat (one that is made available between the buyer and seller) which is genius by the way after a couple of messages a real person from swappa commented and that made me feel even more comfortable with making my first purchase through swappa.

Will use it again and again for sure !

Thank you Swappa team!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2021-02-26

Who pays the fees, really?

"I think that Swappa is an OK market place, relatively easy to narrow down the device you want to buy and monitor prices and available items.
My issue is the sales BS about the buyer paying the listing fee, honestly the buyer only sees the listed price and the seller only gets that amount less the listing fee, and the fees from Paypal, the shipping costs, etc.
If Swappa added the fee on top of the sales price like the Sales Tax that they are collecting now... the cost of selling a device via Swappa is starting to be non trivial.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

5/5

2021-02-25

They've cultivated a good experience

"Swappa has made a positive experience out of buying used and they provide a good experience for both buyers and sellers. Appreciate both sides of the transactions as I've done a few now."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-02-18

First time seller — first successful sale

"Other family members have used Swappa to sell their phones and other electronics. We thought, why not give them a try. It took a little effort to get everything together to post our item, but it was worth the effort. We will use the service in the future again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-02-17

Always a good experience

"I've never had a bad experience using Swappa, and have the confidence to recommend it to family and friends who need to buy a used device. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-02-17

Best way to buy computer products and phones

"As always the Swappa experience was easy efficient and the product was of higher quality for the same description as I could get on eBay or other sites."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-02-16

always great working with swappa

"easy and straightforward. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-02-16

Excellent timely service.

"I've ordered two phones from this reseller. Both times they've supplied phones that were in excellent condition. Marketing of their products is spot on and truthful. A+"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-02-15

Quick and easy

"Pretty quick to order, the one on one seller interaction is nice and having actual pictures of the device is a big plus imo"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-02-13

Did the job!

"It was pretty easy. The hardest part was figuring out how to pack and ship overnight. Would do again."


1/5

2021-02-08

absolutely AWFUL!

"This was a terrible experience trying to sell on swappa.com. I had a buyer and shipped my phone to them. After I shipped it - swappa told me it was a fraudulent buyer. I had to stop shipment and it cost me $40. They will not reimburse me and told me to try to get it from paypal or the shipping company. They hooked me up with a fraudulent buyer and now are taking no responsibility. Terrible!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-02-04

Great Experiences

"Safe, Fast, and Efficient. 10/10"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-02-03

I prefer Swappa over EBay

"I like that the staff reviews the listings, the pictures and make suggestions in changes to the listing.

I also like the fact thatpayment is swift and the receipt of email notifications and the ability to see similar listings is very easy.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges