"Phone was in better condition than I expected. Very pleased."

"Have been selling on Swappa for over a decade, and it's gone so far downhill I don't think I'll continue to sell through this website anymore.

Recently sold a phone that had hiccups with tracking numbers (that were well out of my hands and fixed fairly quickly) to an individual that let the phone sit in the mail for 5 days and then decided to accuse me of committing fraud multiple times because someone in his family picked up the phone and he didn't even realize it.

I got a PayPal case started against me for no reason (which froze my account) and was berated by the buyer and continuously accused of never shipping the phone or somehow manipulating USPS shipping numbers.

What's hilarious is that the numbers I provided the buyer clearly showed the delivery date/etc., so there was no reason for any of this to happen.

I reach out to Swappa staff during the process and get a copy-pasted paragraph, and that's it. No actual help or intermediation whatsoever. I reached out again, and GOT THE SAME EXACT COPY PASTED PARAGRAPH from the first time.

Hours later, the buyer comes clean and drops the PayPal case and admits he had actually received the phone. I ask Swappa staff for some type of punitive action for the buyer since the buyer has made defamatory statements and caused issues with my PayPal account, and Swappa staff simply says:

"It appears that the case with PayPal was resolved and that the buyer did receive the device. This was a clear issue on the buyers part, however we cannot penalize the buyer for their mistake on this part. We will notate their account regarding the sale and watch for any future behavior."

So it would seem that there are near zero repercussions for buyers who act like this?

Combine this nightmare of an experience with Swappa's MASSIVELY increased fees over the years, and you have a marketplace that I can barely consider viable anymore.

Swappa, you truly used to be great, now you've absolutely fallen by the wayside.
"

"I’ve sold multiple phones on this website and they just have a really good system."

"Simple. Straightforward. Effective means of selling great electronic devices no longer needed and gently used."

"Everything was good, having someone take a look and approve the phone before purchasing is the safest I could feel, I got to check de Imei and the phone before actually getting it so it was a nice experience. "

"I was nervous about buying a phone online. Would I get scammed? I had only bought phones from my cell carrier or a trusted friend. But Swappa kept coming up in my research as a site you could trust. I am so glad I gave them a shot. Not only did Swappa have a lot of options for the model of phone I was looking for, they had a better deal than their competitor! I am so pleased with the new-to-me phone I purchased on Swappa. I’ll be back in a few years when I am ready to upgrade again. "

"Great Platform, with a great team"

"Easy to find phones and there are lots of extra protections for buyers."

"Muito bom, vendedor sério e responsável."

"Received phone in less then advertised condition, contacted seller who resolved the issue in a timely manner. Problem should not have occurred however nobody's perfect and the issue was resolved to my satisfaction so this speaks well for the seller and I would not hesitate to give the seller a 2nd chance if I needed to purchase another phone"

"I have purchased multiple phones and some other devices on Swappa. I think I have made 10 purchases over 4 years. The products are verified and the customer support is great. I have had only one issue with a vendor and Swappa helped resolve the conflict quickly.

I enjoy their easy categories to shop and they stand behind their service. I recommend their site to other people and I plan to purchase from them in the future when I need new tech. "

"There was an error on their site and I contacted them immediately to say I never ordered the item. Several hundred dollars was debited from my Paypal. They ignored the inquiry and ended up just shipping me something I never wanted. But here's the really bad part: I now have the box in my home and all I asked for was a label to send it back. Nope, they can't help me. They own no part of the mix-up that occurred on their site. There's even a BBB case about it, which they offered 0 support to correct the error. Customer, you live with it. I've literally bought and sold hundreds of phones in my time, and I can't wait until the next time someone asks me where to go for this (or not to go!)."

"A fellow smartphone hobbyist told me about Swappa a few years ago and it's become my go-to source for gently used smartphones, laptops, and tablets. Everything I've purchased has been exactly as described and in mint condition, as described."

"Original item needed to be replaced everything went smoothly and made it a. Right new item works perfectly "

"it is better than other sales sites"