"This is an awesome site. I try to tell all of my friends about it. I've been purchasing from Surplus Computers for several years now and at age 60, I hope I can purchase for quite a few years to come! Thanks for your products. Maryann"

"SurplusComputers' price and products are good. However, the shipping and handling charges discourage people from complting the purchase. There was one time I placed a purchase and informed them I would come to the store to pick up. By the time I want to pickup, they told me it was shipped already and they charged me the shipping and handling costing about one third of the cost of the products I bought. I guess they marked down the price of the products and try to make up by charging more on handling and shipping. "

"I have ordered from these guys many times. I would love going into the reatail store in Santa Clara off 101. I even did a few will calls when they moved to San Jose off 1st street. But the shipping prices are a little higher than I think they should be. While I did not have any particular problems with my last order from them, I saved a ton of money. I bought a dog comb that retails for over $60.00 for only $29.00. Thanks guys! "

"I haven't ordered from them for a while. The shipping costs take most of the items out of bargain status. I've noticed that some items now come with free shipping but they are usually the more pricey items. Another issue is that about 1/10 of the items are just too far out of date to be realistically purchased. Case in point the barely usable $240 T41 notebook, which they are giving one away for filling out the survey, is crazy out of date. The 1.6GHz mobile P4 (known for being way slower than a Pentium M), 1GB ram, 40GB hd can be matched by or exceeded today's netbooks for $30 more. For $150 more you can get a full blown dual core laptop with way more features. If the laptop was $100-$125 it might be good for young kids or to experiment with or as a backup but not at $240.

Also orders can take a long time to process and ship out.

Get an 800 number and be proud or responsible enough to field calls and resolve issues.

Overall it is an okay company but you could be way better. Don't liquidate 8 year old computers and put that money into customer support.

"

"I live close to their location and I loved this place when they had a store. When they moved they did a special will call pickup which was great. The last order I placed showed in stock online, but actually was not. They promptly cancelled my order, but wish their site stayed current with their stock. I will use them in the future, just haven't a need to buy anything in a while."

"Shipping is reasonably fast (sometimes takes a few days), no problems with packaging, and the product is like the photo and description. Couldn't ask for anything more!"

"I bought the HP dc7100 P4 3.0GHz with the 1GB uprade for my son. A great PC at a great price, and it was shipped very quickly, and packaged well. I've dealt with Surplus Computers several times over many years, and never had any trouble their products or service. 5 Stars."

"This site offers an array of items ranging from truly cheap and flimsy to reasonably-priced last-seasons' decent-quality items. Refurbs abound and some of those items are of questionable quality. My experience, though, has been if I receive bad merchandise, they will issue a full refund. If they have what I am looking for, they will often have the lowest price for that item. Definitely one stop on your bargain-hunting trek."

"Generally I am pleased with the mechandise I have purchased and with the shipping time. I do live close to the store so I usually get the product within 2 to 3 days. There is definitly a caveat emptor factor with buying surplus, often refurbished items only. I wasn't really happy with the 19" monitor/TV I purchased, especially when the price dropped by $40 the week after I bought it, however it did meet the discription on the website. Their disclamer that their discription is not necessarily accurate is a little unnerving though."

"I have been buying several electronics stuff from Surplus computers and never had any issue , technically or otherwise. My PC and LCD monitor bought about 3 years ago are still working great.
Only minus point they have is high shipping cost of more than $8 which makes a $2 item cost > $10.
Sometimes with their cost+shipping amount you can buy new items from amazon and other stores."

"I have purchased many items from this company. Great deals all items have always been just as described. I had one item that was bad on delivery and they promptly replaced the item without a problem."

"As in doing business with anyone/business. I expect delays/issues. The key to resolving or apeasing customers is responding with clear communications and sound timely responses. I havent had a serious issue with surpluscomputers, However I have had products come damaged or ect. They have responded with just that mentioned above. Offering refunds, or substitutions. The point being they worked it out for me. That will keep me comming back! (of course with the hot deals too).
Louis F."

"I have ordered everything from flashlights to servers from surpluscomputers.com, and I have never had any problems.

I do feel that they try to make up some of their costs with exaggerated shipping, so sometimes their low prices aren't so low. Still, I paid a total of $182.13 (which includes S/H) for an HP DC7100 P4 3.0GHz computer with 1 GB memory, a 40 GB HDD AND Windows XP Pro! The machine was listed as "refurbished", so I figured the components would at least be close. And they were spot-on. Was I lucky in this? My data sample is not large enough to say.

I cannot speak about the shipping of incorrect items, the inability to contact by telephone, or the horrors of the RMA process. I would like to say to all of the reviewers who didn't get exactly what they expected: this is a surplus site, not a store. If you expect new! shiny! items when they are clearly marked "refurbished", then you will be disappointed. Scratches, dings and dents are to be expected; personally, as long as everything works, I do not care what it looks like. That said, when purchasing an item based on its description, the expectation is you will get that same item. If you do not, and surpluscomputers.com does not say anything about substitution of items, then you have reason to be frustrated and angry.

If surpluscomputers.com buys a lot of 100 computers from an organization, they probably sample some number of machines for specifications, or perhaps they rely on the seller for an accurate inventory. Certainly they organize the machines by OS version; CPU type/clock speed; HDD/memory. Will all of the machines match the specs? Possibly not. Will they be close? Probably; some may have better components, some lesser. But that is the nature of surplus: this is what the items appear to be, but there may be some leeway in the particulars.

As far as contacting surpluscomputers.com by phone: there is a FAX number on every item detail page: 1-***-***-****. I see no other phone number listed. This may - or may not - be a problem, depending on their email support system at "****@****".

In conclusion, if you want a specific item, and you want it to be new, then I suggest you shop at one of the fine on-line retailers. If you want to save a bundle (and are willing to lower your expectations), then I recommend surpluscomputers.com.

I will continue to shop at surpluscomputers.com until there is reason not to."

"Item ordered was Dell 8300 advertized with a Floppy Drive. What arrived was a Dell 8300 without a floppy Drive and with a Dead CMOS Battery. Unit looks rough! Company has no telephone number to call and talk to a real person. Awaiting response. I will think twice before ordering from them again! Still awaiting a response!"

"The order was promptly shipped and the item arrived on time as described in on the stores website. I was very satisfied overall with this purchase."