"I have purchased a couple of items from the simplyelectronics.net in the past and was delighted with the price and quality of the items. It wasn't until an issue with delivery occurred, when I learned about incapability of simplyelectronics customer services' employees to deal with issues.
I have paid over two thousand euros for a canon camera and after 6 weeks I have no camera or the money. I tried to deal with the problem via customer service, but those employees barely speak English (English is not my native language, but I do speak very well, and I would expect at least the same level from some one working in customer help service). Moreover, they are quite rude, repeating one sentence over and over. I asked for the manager as I thought s/he would speak better English and had more information for me, but the lady on the line was just repeating that I 'must' allow more time to investigate, unable to tell at what stage was the investigation at that time.
I am highly disappointed and fear that it won't be easy to claim my money back as I do not hope to receive the camera anymore. Every time I call the customer services I get the same answer, to allow one working day whilst the relevant department gets all the necessary information and they will get back to me. They always do, with the same answer, that they apologize and will work hard to resolve the matter. When I ask if I can get my money back, I never get a straight answer.
Will contact my credit card issuer and fill in a fraudulent transaction, as that is the only way I could get my money back.
I would recommend to consider this story of mine when deciding to do business with simplyelectronics. If you are planning to spend higher amount of money, better try some other, more reliable business."

"Delivered as promised and my expectation about the product and service was met."

"This is my second purchase, and a vast improvement in both shipping time and in customer service. The vendor provided regular updates on the processing and shipping of the order via DPD and the item arrived in two weeks.
There are two areas where I believe further improvements can be made:
1: The tracking number does not appear to start working until the shipment arrives in the UK. This leaves about three days between being advised that the item has shipped, and receiving any shipment progress. No issue here if you are told of the gap otherwise it looks like the item has not really shipped.
2: When buying a kit with one or more lenses included, it would be convenient to have a link to a suitable UV filter to go with the lens. Customer services did not provide information consist with that obtained from the manufacturer when asked."

"Received the DJI drone on Monday. The quality is great and the price was amazing. Saved almost £ 35.00 by choosing this store."

"I was really amazed when I received the tracking number on Friday. The order was placed last Wednesday and I thought I have to wait up to 10 days for delivery. I was unavailable yesterday for delivery and with my permission, they left the parcel on our front porch. Checked the item and everything is great."

"I placed my order on 7th of May, received parcel on 18th. Expensive phone was paced in soft plastic bag and when opened the bag found that the original box inside was badly damaged as well as phone. Contacted Simply Electronics immediately providing them with photos and detailed description. Received email that logistic team will contact me but they have never done it. Rang them yesterday which was 3 days after received the damaged item, the person I spoke to promised that the logistic team will contact me within the day but ques they never did!!!!! What a shocking customer service. They may have good prices but the hassle is not worth of that!! NEVER, NEVER, NEVER AGAIN!!!!

Update - It has been over 2 weeks now since I received the damaged item and still hasn't got it solved yet. Communication with the company is ridiculous, I receive reply to my email day after I send it, during phone conversation was ensured that relevant agent is contacting me within the day but never contacted. At the moment, 2 weeks after I reported that the delivered item is damaged their teams still 'work' with delivery company to solve it but in their stupidity they sent it in soft plastic bag which doesn't give any protection to the item inside and you can crush the item inside without damaging the bag and here I believe is problem as delivery company may not accept any complain as external packaging hasn't been damaged. Somebody tried to save on packaging and as result of this stupid decision I've lost lots of time for emails and calls just get what what I paid for and I still do not know how long time it will take to get it solved.

UPDATE 09/06/2015 - It's been over 3 weeks now since Simply Electronics delivered damaged item and still it hasn't been solved. I haven't received any update for week now. It's very disappointing! They contacted me asking if I tested the damaged phone. It's unbelievable it looks like it's another time-buying exercise.

UPDATE 10/06/2015 - After posting review on another service the Simply Electronics in response promised to collect this item. lets see how long time it will take them to contact me and then to pick the item up. Bare in mind there is always some promise given as response to review published on web services but lets see if there is any action following.

Update 19/07/2012 - It has taken 2 months to send the damaged item back to SilmplyElectronics however, don't think it's end of story. The parcel has been delivered back to Hong Kong on 16th July. Day after delivery I sent email to SimplyElectronics asking for refund it eventually but instead I received email:
'Apologies for the delay.
Please bear with us for couple of days while we are still working on investigation this matter.
As soon as I get an update from the relevant team, we will inform you at once.'

Could you SImplyEclectonics tell me please how long do you expect your clients to wait???!!!
Just to remind I placed my order at the beginning of May, paid for it and still didn't receive what I paid for and did not get my money back.


DEAR POTENTIAL CUSTOMERS don't be tempted by cheap price -Try imagine if you bought something faulty from them and you try to get it repaired or replaced under warranty! You won't be happy waiting ages for any action!

!!!! AVOID THEM !!!!"

"Good value for money due to the super low prices but cannot be recommended to those who need the item as soon as possible because delivery is 4-10 working days."

"I will give simply electronics 5 stars because this store is simply amazing and worth to recommend."

"I'd not used SimplyElectronics before, but the price was very low and I was able to use PayPal so I felt it was worth the 'risk'. The overall experience was somewhat different than I'm used to, but to their credit they do state up to two week delivery times in their shipping section and I received my order just shy of two weeks after ordering. Their customer service was very good, always keeping me up to date and replying to my *many* emails well within 24 hours each time. The camera arrived on Sunday via DPD, who'd messed me about a little, but nothing too dramatic. It was security sealed, well packaged and absolutely pristine. In short, whilst SimplyElectronics' processes are quite different from other retailers, their prices are exceptional and the overall service was exactly as they'd promised. I wouldn't hesitate to order from them again, and I'd be rather more relaxed about it, too! :)"

"Very happy for the service. Good communications, quick service and overall very positive experience."

"1) I did not realise I was purchasing a product that would be shipped from Hong Kong. This could be made clearer at the time of placing the order.

2) When I realised it would be shipped from Hong Kong, I was concerned that I might be charged import duty and taxes. However, when the product was delivered I was not charged any extra for this. It should be clear at the time of ordering whether the customer or the shipper is responsible for import duty and taxes.

3) I checked online reviews about SimplyElectronics and found many customers complaining about items not arriving on time and difficulty to explain their concerns and get satisfaction when the called the customers services number. This made me nervous so I called customer services but I was reassured my product had been shipped and would arrive within the target delivery period of 4-10 days. It would be good if SimplyElectronics could provide some FAQs about the negative reviews online and explain that a genuine service is being provided so customers can be confident their products will arrive on time.

4) I was provided a tracking number which I could use to follow the progress of shipping of my parcel using DPD. At first I was confused because I was provided with a contact number in Germany but my parcel was shown to be in the Netherlands. I called the German number and explained my situation. They said I should call DPD in the Netherlands. In the end I received an e-mail from DPD in the UK to tell me the parcel would be delivered the next day. Then I could check on the DPD UK website to see the progress of delivery in detail until the delivery van arrived at my house. This was excellent customer service and they seemed to be using the most up to date telematics technology. Well done SimplyElectronics for using DPD but please explain to customers that the parcel may be shipped through another European company first and they should wait until DPD in the local country gets in touch.

5) The product arrived in perfect condition in full Canon retail packaging but did not include any manufacturer warranty. I called customer services and I was told that I would receive 1 year return to base warranty from Simply Electronics. I am still not clear who I will need to contact and where I will need to return the product to if I have any problems. I am confident I will not have any problems but I think it would give customers more confidence if a clear explanation of how the warranty works is included in an e-mail (maybe when SimplyElectronics confirms delivery.)

Overall, I am very satisfied with the product I have purchased and an excellent price compared to buying in the UK. My concerns are all about giving the customer confidence from the beginning and throughout the delivery process that his order will be delivered in time and that he will have a reasonable way to recover his costs if anything goes wrong. Also the customer should feel confident if the product fails in the first year that he knows how to get it fixed by Simply Electronics at zero (or almost zero) cost to him."

"I rang them to placed an order and the person who helped me was so nice. He knows the product well and he easily identify the kind of camera that suites for my needs. In addition, I also received my order on the 4th day since it was purchased. cheers to the representative ,the price, delivery and the product itself."

"I called last Thursday to chase my order. A gentleman named Paul answered my call and politely helped me check the status of my order. He provided a tracking number and helped me check it through DPD's website. Received my order yesterday and I can say that I am very much satisfied with the service and the product."

"I received a confirmation that my order was shipped last June 19 through DPD and was provided with a tracking number. Checked it on the 24th and there was no changes so I called them. They escalated the issue to the courier and 2 days after, my order was delivered.
"

"I never thought that it will be delivered this fast. That was brilliant. Thanks a million."