"Order placing was easy and secured. When my order was shipped, I received a notification email and they also provided a tracking number. It was delivered yesterday and after few test shots, I am happy to say that the quality is great."

"Their prices are very low, which seems attractive, but when I had a problem with my order - a Motorola Nexus 6 - and needed to return it, I found their customer service to be abysmal. It ended up taking 6 weeks from the time I requested a refund to the time it actually came through into my account. This was entirely down to delays on the company's part and it meant that I incurred interest on my credit card.

In fact it gets worse: SimplyElectronics refused to refund me the full amount due to what they claimed were "irremovable stains" on the rear of the phone. Because of this, they deducted 15% from the refund. Bear in mind that I had the phone out of its packaging for under an hour before it became apparent that it didn't work (it was stuck in an endless reboot cycle). As per the return instructions, I then carefully repackaged the phone ready to send back and immediately sent a message to SimplyElectronics web returns to request an RMA form.

I took photos of the phone as proof of the "as new" condition before I returned it, but according to SimplyElectronics: "The stains is only visible from certain angle, and the photos provided is quite blur, we can't see whether or not there is any stain."

The return process itself was glacially slow, as each interaction with customer services took days to resolve. In most cases the customer service representative I dealt with needed to liaise with other teams to advance the process to the next stage. It took 10 days (from 21st - 31st Aug) just to get the RMA form I needed to return the phone. After arranging a courier slot with DHL, the phone was collected from me on 4th Sept and delivered to SimplyElectronics (who are based in Hong Kong) on 6th Sept.

From that point it took over four weeks to receive my (partial) refund. This period was again characterised by slow and vague responses from customer services. In the end, the process exhausted me and I am just happy to have received most of my money back. I will never order from this company again and I would advise anyone to think very carefully before they take the plunge."

"Although my order was delivered late, I will still give them 4 stars, simply because the the prices are really great and they never left me hanging. They kept me updated."

"Below is my review and timeline of events. Don't buy from these people, they sell broken products, copies and steal your money

7th May 2015 ‘I am delighted to inform you that your order, order number: 738333-1228233 has been dispatched and you should receive it by within the next few working days.’

We are pleased to confirm that your order (1228233) was delivered to its destination on 13 May, 2015 14:56 (late delivery not the delivery time stated on the website)

5th June 2015 ‘Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one working day excluding weekends and public holidays. The details of your submitted ticket are listed below. Please ensure that the ticket ID is kept in the subject line to allow us tracking your request appropriately.

Ticket ID: TMX-787-13954
Subject: I want to return my item because it is faulty (Under Warranty)’

The phone went actually became faulty on the 24th May but we were abroad on holiday so had to wait to send it back.

I contacted them asking for an update and this is the reply

‘Good day!

The item will be serviced under warranty and returned to you as soon as possible.
A subsequent email will be sent to you once the item is returned to working order which we shall have returned to you at our expense.
Repairs typically take 2-4 weeks time from our end, depending on the repair required or the parts needed. But we will try our best to resolve at an earlier time.
Should there be any further queries, please feel free to contact us again.

I again contacted them for an update on the 2nd September 2015 asking for an update

Good day!

We received an update from our relevant team that the repair is expected to be done early next week. However, we understand that this has taken longer than normal to complete and would like to apologise for the inconvenience.

Since this is a warranty case, if you doesn’t want to wait for the item to be returned, we can offer depreciated refund instead. Otherwise, if you are willing to give us until next week to have the item sent back, we can offer compensation of £25.00

So if I wait for my, now 6 month old phone, they will give me £25 compensation or I can have a depreciated refund. They seem unable to give me an answer as to what a depreciated refund is.

The phone is now back with us as of the 1st October. It doesn't work, the S-pen is not working on the touch screes. I think this is a Chinese copy

This is disgraceful service where the customer is held in utter contempt. I have had 2 weeks use out of the phone in nearly six months and I am expected to pay deprecation? Or wait an unknown period and get £25 compensation.

Thieves, stay away from them.

Update, contacted by them again, they want the phone back for another assessment. 6 months of ownership of a broken phone, they are a joke, stay away from them. I will update this review at each step of the process. Awaiting them to contact me with returns details yet again. "

"Simply Electronics offers the best prices on line, it was also delivered on time as promised. They also provided a tracking number and was able to check the parcel's movement."

"Best price I could find online, the delivery was fast and faultless transaction. Happy and will continue to order from here."

"Ordered a product from here for a birthday present. I have been very pleased with the support and could not wish for a better service. Shipping and delivery was super fast. Product arrived in pristine condition. They also offer super low price.
"

"Due to the fact that they shipped from Hong Kong, I feared that my order will not be delivered on time, My brother need it ASAP for his university. I called customer service and asked if they can do something to expedite the order. Nicole said, she will try but cant promise. Well, it was effective. Received an email on Monday that the item has been shipped and I received the order yesterday."

"The phone was great and I am happy with the quality. The problem is they are lack of information about the delivery, I emailed them to ask for a specific date but they cannot provide it. Luckily, I was home when it was delivered."

"The delivery was fantastic, it came even earlier than expected. The product is great too, I did some test shots and I am very happy with the result. The only issue is the missing Wide Strap that is supposed to be part of my order. I called them and was offered to buy it locally and they will reimburse the amount. A bit hassle but still satisfied as they have a resolution.
"

"Simply electronics has an extensive variety of products to choose from. They have the best prices offered online. The only problem is that my order was delivered after 10 days."

"No time wasted. I called to place an order and asked them if they can possibly expedite the delivery. The representative I spoke with never confirm anything due to a large number of orders that they have. To my surprise, I received a confirmation last Friday (4 day after I placed the order) and provided me a tracking number. Checked it online and called DPD who confirmed that my order will be delivered Today!"

"Paid for the order Tuesday last week and the money was took straight away. Got a notification that order was successful and provided the order confirmation and order details. I realised that I entered the wrong house number so I contacted them through email and received a response the next day confirming that the address was amended. I received my order yesterday. Good job! happy customer here - Chelle"

"Placed my order online late in the day of 18/08/2015 and I was kept fully informed either by the order status updates or by a number of direct emails from the customer service team. Apparently the package was passed to their couriers DPD on 25 August and somehow it took DPD until 1st Sept to send the package to their depot nearest to where I live. This was their 'target delivery date' according to the DPD site but they missed it and it was then necessary for me to make a round trip of close to 20 miles to collect the package as I was away from home during the following 3 days.
While certainly not an express service, SimplyElectronics were extremely thorough with the flow of information they provided and were I felt let down by the sluggishness of their choice of courier provider.
I would most certainly consider using SimplyElectronics in the future should the need arise ! "

"A fantastic service.
I needed my item delivered sooner than they could provide, so I contacted the customer service department and they upgraded my delivery to priority and ensured it arrived in time.
This was at no extra cost to me and without any fuss or hassle.
An outstanding service that went above and beyond what they had to do.
The item was also £50 cheaper than anywhere else too.
So in summary, cheap prices, high quality & great service! 5 stars from me!!"