"items are shipped from asia and this is not clear from their advertising.

i had a sony xperia go faulty after 6 mo- they refused to honour the 12 month warranty and on examination sony uk claimed the unit had been opened since manufacture with screws missing.

No recourse other then legal action

"

"Ordered a phone on 4th Aprile and its not even dispatched. Would no recommend buying anything from them."

"This was my second order and my last one.
First time there were some delays (something that can happen)
But this time i ordered on the 8th of march and my phone is still not even send to me.
First it was in quality check and awaiting dispatch then there were delays on the dispatch and now the phone is not in stock anymore.
Pretty weird because on the website there were still 5 items in stock and since today there are 10 in stock again but still none coming to me.

the only answer i had was that i may choose another phone .... wtf if it's still in stock why should i choose another phone... just send me my order.

So bad experience and like said before last experience with them if you hesitate to order there well just don't they maybe are cheaper but the time waiting and spend trying to know what happens with my shipment is not worht it.

"

"This is the first time I have ordered from simply electronics. I saw a 64gb Samsung S6 at a very low price, I ordered the product as a present for my wife. After ordering I thought that spending so much money with a company I should really have checked them out before ordering. I googled the company and many people complained of long waits, rubbish customer services, no product ever arrived or problems getting a refund. Each with a reason or response from the company.
This immediately got me a little worried and so I waited around a week and no parcel so I contacted customer services. They put my mind at rest and all was fine, a week later the same but I was even more worried I had been conned but customer services put my mind at rest again and promised to keep me updated on there site. Each time I emailed I received a response quickly, politely and helpfully. Yes the item did take a long time to arrive, a month in total but the savings and the quality of the goods on arrival far outweigh the waiting time. Customer services were excellent and I would definitely order again from simply electronics and just remember they have long delivery times.

In essence if you don't mind waiting for your product and make a saving of around £200 then order from simply electronics as they send quality products if you cannot wait or the saving is not enough for you order elsewhere."

"Ordered on 10th February, still not despatched, 17th of March!
Need I say more!!!"

"Put an order on 31/01/2016, 15 days later my item went to priority dispatch. Today is 08/03/2016. I wrote two times to customer service - exactly the same generic answer - "We are trying our best to fulfill all orders as soon as possible ", but no timeframe in answer. Should I wait another month? Or maybe a year? Who knows... My opinion is, they sell many items which have not in stock, lying to customers they are in stock. AVOID!"

"if you can avoid this web.
this is dodgy company
i did order smartfone 2 month ago
still I didn't get it"

"Bought an Oppo HA-2 from SE as they had the cheapest price by far. It arrived about 8 days later, but with foreign user leaflet and charger unit plug. (Only to be expected with a 'grey' import I suppose).
Various emails to SE customer service, which were all answered promptly and helpfully. A multi-adaptor travel plug was sent from HK shortly afterwards (a very neat bit of kit), and I downloaded the UK version of the user info from the Oppo UK website.
All working fine, so a happy experience for me!"

"I would give no stars if possible.

After ordering a phone on the 15th of November. Being told to wait 7-10 days for delivery. It is now the 9th January and still no phone.

This was passed to myhermes for delivery on the 28th of November. They never came. I tried, as requested to rearrange delivery but they just referred me back to Simply. Hermes site had the phone out for delivery 3 more times. Each time it showed as a failed delivery but no reason why. The phone then showed as returned to sender 23rd December.

All this time. I chased Simply. On the phone they said wait a few days. After that the phones went down & I still cannot get through.

Help desk tickets get the response. We will deal with this within 24hrs. My last one is still unnasigned for a week now. All others get closed without a response.

I am now forced to approach my bank to try and get a charge back for a refund.

This company have taken my £396 and basically robbed me. The site now shows I have no outstanding orders.

They should not be allowed to trade in the UK and I will endeavour to ensure this happens."

"Hi,

I have been chasing for battery replacement since last 10 days and all the response I get is sir change the cable, charger , battery, send us the screenshot and all the lame excuses of this world rather than serving the warranty.

Leah @ S.E in 2015 is still under the impression that batteries get damaged to overcharged. Since 2013 majority of the mobiles cuts of the power when battery is charged.

When I called samsung they can't recognise the product because it's a non uk movbile. Apparently it came from HONG KONG due to which I can't claim manufacturer warranty.

So long story short I have bought a product which no one is willing to claim the warranty.

However, I have filed a legal claim with OMBUDSMAN and raised a dispute with my bank to get my money back for non disclosure of origin of product.

DON'T BUY ANYTHING FROM HERE. THEY HAVEN'T GOT ANY POST SALES/repair phone number. All there representative are sitting in Philipine and no verbal interaction is possible.

I wish I would have read people reviews previously."

"The Prices are good and yes, its true. I received my order on time as they promised and never had any (not even) single issue with it. I would prefer to shop from this store in the future."

"I ordered a Canon EOS 750d camera for my daughters birthday. Having found the camera on the SimplyElectronics website I was amazed at the price but after reading a few reviews noticed that it was taking around 3 weeks for delivery and not the 4-10 days advertised on the web site.

I ordered the camera and it took 19 days to arrive. It arrived in perfect condition, it was well packaged so I am really pleased with my purchase.

The only gripe I have is the delivery time. From the point of being notified that it had been dispatched from their warehouse (3-4 days after ordering), it took the best part of 14 days to arrive at DPD in the UK. Once at DPD, it was swiftly tracked all the way to my house around 36 hours later. For the 14 days it was being shipped (I'm guessing it was on a boat although this wasn't confirmed) I emailed SimplyElectronics every couple of days and despite always coming back to me quickly, they couldn't tell me where it was and just kept saying "Having checked the status of your orders, it shows that the parcel is still in transit to destination. Please allow few days for the courier to arrive on your end." They obviously don't track it properly from Hong Kong to the UK but once it hits DPD they take over and the service is excellent.

Anyway, gripe over, camera is excellent and an unbelievable price (£130 cheaper than John Lewis) and exactly the same. I would definitely order from these guys again but will fully expect a 3 week delivery.

Hope this helps.
"

"I received my order late. In fact I've waited for it for over 2 weeks. What I am happy about is that they never fail to give me an update about the delivery. It was actually held in customs but they made an assurance that they will inform me once release, which they actually did."

"I ordered a Canon 1200D on 10th Oct as the price was so very good, cheaper than anywhere. After I sent off for it I then read all the reviews and of course I was filled with dread as a lot said it was a scam site. After 7 days waiting I sent a message enquiring as to when I could expect my goods as the website said delivery usually 3/4 working days. After some searching I discovered my goods were held in customs. At all times I was kept informed and my goods arrived, a few days later than I was expecting but they arrived as advertised, well packed and it is a wonderful camera. I would advise you that if you are prepared to wait and be polite in all your dealings with customer service then this is a good company to order from. Delivery could be faster but they cannot be beaten on price. I am very happy with my purchase. Simply Electronics is no scam as I have the proof, my lovely camera here in front of me. Very happy indeed."

"Never get appalled with the service. They delivered my order on time they contacted me to provide the tracking number when it was shipped."