"Been buying from RockAuto since they began started out we're very good about quality and shipping this is no more they are now the garbage site of Auto Parts"
"They don't inspect the parts at all before shipping and lie about quality control. I hope there business burns to ground. Can you imagine installing a defective part and having an accident due to it. This company will definitely let that happen to you. China has better parts than this even."
"Spent $1000 on new head light assy with just one of them defective. The turn signal did not work and we did verify this. We contacted Rock Auto and they told us send it back at your expense as we live in Canada. They told us basically to bad so sad. They totally ignored are follow ups with them since our first email. As a side bar the lights are from Dorman who in turn told us basically the same thing and not there problem. Both companies are crappy to deal with and refuse to answer any phone calls or emails. The customer service in both places got rude when I said I am to write the CEO of both corporations so this drives me even more to do that. The long and short is particularily with Rock Auto is and there are dozens and dozens on line of Rock Auto is that we got your money now fall off a cliff. Done dealing with ripoff crappy companies such as this so to all out there buyer beware to you"
"My truck needed brakes, pretty badly. I ordered from Rock Auto and received one rotor, and one idler pulley. Rock Auto has no phone number to contact for customer service. Their online "Customer Service" is a joke. I've now got to ship back the one rotor, because they don't have the other one in stock. I'm sure someone else has the rotor I bought and I've got their idler pulley. I will not be ordering from them ever again."
"I’ve purchased hundreds of dollars in parts over the past 5+ yrs and had no issues . Then they sent me a part that was substantially different then what I ordered ( bait and switch). That’s when I found out they have NO customer service phone number. I fill out online return form , clicking on the blocks that best fit my situation ( no exact reason for return available) . They informed me that I had to pay return shipping fee ( never mind the original shipping fee) . I shipped back part within 2 hrs of of receiving it. I reported them to BBB and State AGO. I then got more negative email feedback from their customer service person. I ended up getting the part from Partsgeek.com ... great customer service , right part , fast delivery !!"
"I order parts and paid my full amount 485.00 and only received one part when I ask about the rest of my parts they said it's out of stock and we can only pay you.16.00 that's b....st I'm so **** that they false advertising to people I'm going to spread it over Facebook and other SITES."
"sent an OBVIOUS wrong part, no customer service at all, buy somewhere else, good places out there that have good prices and customer service.
ALWAYS use your credit card, the card company will keep them honest, just takes time.
It could have been worse, this was a BlATENT and OBIvOUS wrong part, many other have ruined vehicles from this company!
And I noticed only ONE review site has any good ones, same state their employees are in!"
"This company is the worst! They sent me the incorrect part and to add insult to injury, they want me to pay for the shipping back to them! Unbelievable! This is for my work van and now the back door will have no latch because they did not send the right part! JUST AS BAD AS THAT- THEY WANT ME TO PAY FOR SHIPPING BACK and THEY DO NOT HAVE A PHONE NUMBER TO CONTACT THEM WITH- It Must BE Done Strictly By Internet! Horrible Company! It USED TO BE GOOD- NO LONGER A GOOD COMPANY FOR ME TO DO ANY BUYING FROM!"
"We ordered Gabriel front struts and installed them. Now no local shop can do an alignment because the struts are defective (so defective that they rattle). The warranty is replacement of parts only, no refunds, so we can get our bad parts replaced with bad parts. Read their warranty information before you order. Then order from some other source."
"I spent $68 on my wrong parts they sent me, I get a refund & there telling me I only get back $45 dollars? How is that fair? That’s stealing money I already paid the fee to receive it back but I would like ALL my money back, "
"Parts showed up right in record time , had a small issue with the gas tank and it was solved in minutes, so happy with the service , I will be a repeat buyer "
"2 weeks ago my rear differential was still not here they say they can refund the money lol what a joke I need the part for my work truck no service sent other parts that were wrong not even for the right car"
"I ordered a part and here I received that the order was shipped on Friday, May 7, 2021. It states I should receive it on Tuesday, May 11. TODAY IS Wednesday, May 12 and there is ZERO MOVEMENT on my shipment.
FedEx says they have never been given the package for processing. So for 5 DAYS IT HAS SAT ON THEIR LOADING DOCK DOING NOTHING!
They have ABSOLUTELY NO WAY TO CONTACT THEM as they have NO CUSTOMER SERVICE beyond the endless circle of internet pages that accomplish NOTHING.
As it stands, I am stranded with a dead vehicle, having to rely on others for all my transportation needs and have a mechanic who is waiting on the part...but will be leaving for a 10 day vacation in 2 days.
GREAT JOB FOR A FIRST TIME CUSTOMER...and very likely ONLY TIME CUSTOMER. I generally do NOT violate buy local, support local, keep local employed, but no one had this part but MOPAR and they want 4 times the price. In the future, Rock Auto WILL NOT BE my source of parts."
"Bought two items for my 2010 Audi Q5- Anco AR13T rear wiper blade, and an aftermarket radiator hose Gates 51505.
Wiper blade has wrong fitting, completely different from OEM, and, when I checked Anco's own catalog, this blade was not shown as a fit for my car.
The radiator hose did not fit the engine pipe- just would not go onto the pipe. It did go onto the radiator side just fine. The hose is not just a rubber hose, it has crimped plastic fittings on each end so if it does not fit there is nothing you can do (except to break the engine pipe, which is also made of plastic so you can't force the hose too much). Looking into the house, it has 2 notches/groves inside that were smaller comparing to the same groves on the original hose.
However, when I requested a return, Rockauto stated I would have to pay for return shipping even though the part are defective.
I am done with this company."
"Do not trust ROCKAUTO and their chosen delivery process. Paid for expedited delivery in 2 days. Guaranteed to be delivered April 28,2021 by 8pm est. Car that should have been done on April 29 still not repaired as of May 6th, due to ROCKAUTOS FAILURE. Parts are still not here and RockAuto wont recall package and refund money. They say its my responsibility to receive the late package and return it to them at MY COST! RockAuto customer service is a JOKE and almost impossible to get them to think logically! I have all of the emails in PDF saved so I can post the failure of service to every rating site I can locate online!"