"Just horrible service.They sending parts and they not fit to your vehicle and you must pay again to ship them back.Parts are really low quality.If parcel is missing,damage on the way to you-it's already your problem and no refund at all!Strongly not recommending..."
"Ordered quality suspension parts. Received china garbage for the left side. Different size design color thickness period different cheap mismatch garbage. The bot decided those are good parts just in a different package. Livid pulling hair out rage. There are no people. No customer service. It's you and a bot. I found their cooperate number and got hung up on 3 times. Support local parts stores put online rip-off places like this out of business. I only want what I payed for. "
"They shipped my order to an old address. I tried to contact them, but they are proud of the fact that they have no customer service. I tried to call FedEx to have the shipment rerouted, but RockAuto restricts changes to shipping and only they can request shipping changes. I tried to use the online self help form, but there is no category for incorrect shipping address, and they can only assist after the package had been delivered. That's the problem, once it's been delivered, there's no way they can reroute the package. I will never do business with this company again. "
"I ordered a head gasket set. The wrong part was in the box. Unable to reach customer service, I submitted through BBB. It really ticked off the person that contacted me. He was EXTREMELY rude. It was resolved through BBB after about 2 weeks."
"I decided to try to use RockAuto for a power steering pump, hoses, a belt tensioner and a new belt. While waiting for the parts someone recommended checking the steering shaft as the U-joints on F150's were known to fail. That was the actual failure. I went through the RMA process and I only opened the original shipping box to verify that all parts had been shipped and to insert the packing slip. I shipped the parts back and the refund was $94 short. When I contacted them by email they said the pressure hose wasn't in the box. It was definitely in the box when I shipped it and I doubt very much that it was removed by FedEx. I worried about buying from them in case I needed to return a part and they proved my fears to be true. They are scammers."
"I recently ordered two brake rotors from Raybestos part number 5994R through rockauto.com. As well a pinion nut that I never received and some diff carrier shims that were wrong. No respond for the above.
Because I'm frequently in the US I used a US shipping address and a Canadian billing address. Rockauto has no problem to charge a Canadian credit card and send the parts to the US address.
After further inspection on the parts, I noticed that one brake rotor was wrong and sent by mistake from rock auto. I agree that mistakes happen.
Since the shipping address and billing address is different, they are not willing to exchange/pay shipping for the wrong part nor are they willing to pay for the return shipping of the correct part. This is the last time I deal with this crooked outfit.
Tip for consumers:
Stay as far away from rockauto as you can. There are a bunch of crooks. There are other parts warehouses out there to order parts."
"I bought a pair of Monroe struts in 2021, one of them failed within a year. Monroe struts are warrantied for 5 years ONLY through authorized dealers. RockAuto IS NOT an authorized Monroe dealer. They source parts from only God knows where. When I called Monroe customer service, they only honor warranties through dealers, which RockAuto is not. I will not be buying anything from them anymore! I hope this helps others before they consider purchasing from RockAuto. Best to use local parts dealers and spend the few extra dollars for a warranty and peace of mind."
"Ordered a part Rockauto claims to be for my vehicle. The part is shorter than the OEM part and Rockauto doesn't want to take responsibility for the misfitting part. They want me to pay for the return shipping. Outrageous, will never do business with this lame organization again."
"I recently broke down in the middle of traffic to find out my fuel pump had gone out! We were able to get a fuel pump and a fuel filter in 2 days from RockAuto for half the price of what we would have paid at a local parts store. That even included the shipping! All the local part stores were almost a week out on getting the parts in plus charging twice as much! I had reservations because of the low ratings for this online store... But boy did they prove me wrong! And I'm so glad they did! Happy customer right here... for life!"
"I bought a pair of wiper blades for a 1964 Cadillac on their website said exact fit, ordered it they did not fit send it back. They charge me $14.95 for shipping and another $7.48 for sending it back. Ridiculous they did not fit was not my problem their problem."
"Order 221081775. $720 down the drain. Either I ordered wrong parts or they sent wrong parts. Brakes and rotors for a Lexus wouldn’t fit and work so I returned. They didn’t accept my return. Told my credit card company parts were installed (even though there was no possible way). They literally will not refund me for any of my parts! They are ripping me off!!!!"
"In June I purchased a package of front rotors and pads. Finally opened package yesterday and discovered box was broken and pads for only one wheel
No one to talk to. No way to fix it, so I spent another $41 for pads. Received package. No replacement hardware.
Buy somewhere else. These guys are no bargain. No customer service. No quality control. If they can get it wrong they will. Go somewhere else.
"
"I bought the leaf spring less than 1 year old it was already bad as if it had years of use, I asked for the warranty and they sent me a worse part than the old one I had, I returned the part and they sent me another bad part I returned too.
I got in touch with custom services and they don't really care to help. They tell me to cancel if I don't like the part and get a refund, they still charge me for each shipment of bad parts, it makes no sense for me to pay for their mistakes.
I will never buy there again.
"
"I bought 10 oil filters from rockauto.com. The website said the filters fit my engine. The filters don't fit. I submitted a return request and the company said that I have to pay for return shipping, even though it was not my fault. I have been a long time customer but this company doesn't care. The return shipping is only $7. But this company won't even pay for it. You have been warned. Avoid this company at all cost. This is the last time I buy anything from rockauto.com."
"sent 8 coil packs in for return as they are under warranty, a week later i get 1 back, yep, numerous emails sent, crickets, stay away, far away because when the cheap crap they sell under warranty goes bad they dont warranty nothing! you cant even talk to a person!"